Essential Job Functions - Conduct comprehensive patient intake by collecting demographic, contact, and insurance information. - Execute precise data entry into the Electronic Health Record (EHR) system to ensure seamless downstream billing. - Verify active Medicaid coverage and benefits through state portals and real-time eligibility tools. - Act as a patient advocate by assisting with Medicaid enrollment, renewals, and the gathering of required documentation (e.g., ID, income verification, and residency proof). - Determine Coordination of Benefits (COB) to identify whether Medicaid is the primary or secondary payer. - Partner with third-party payers to resolve coverage discrepancies. - Provide empathetic, clear explanations regarding Medicaid benefits, eligibility requirements, and billing inquiries. - Utilize active listening and probing questions to identify and resolve patient financial concerns. - Maintain meticulous patient records in strict accordance with HIPAA, HITECH, and JCAHO regulations. - Safeguard corporate and client assets by following all organizational security policies. Key Success Indicators/Attributes - Ability to prioritize and multi-task in a fast-paced, changing environment. - Demonstrate ability to self-motivate, set goals, and meet deadlines. - Demonstrate excellent verbal communication skills, with the ability to effectively explain complex billing and insurance concepts to patients. - Strong active listening skills to understand patient concerns and provide appropriate resolutions. - Maintain courteous and professional working relationships with employees at all levels of the organization. - Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position. - Compassionate and empathetic personality to handle patient inquiries and concerns with sensitivity and professionalism. - Skill in operating a personal computer and utilizing a variety of software applications is essential. - Understanding of HIPAA and basic reimbursement principles. - Ability to work across multiple systems (EMR, PMS, digital portals). Supervisory Responsibility No Work Environment This job operates in a remote home office environment. This role routinely uses standard office equipment such as computers and soft phones. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop, kneel, crouch or crawl; and talk or hear. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Position Type/Expected Hours of Work This is a full-time position. Each employee’s schedule must be between the hours of 6:00 AM PST to 9 PM PST, Monday through Friday, with the specific schedule for each employee to be agreed upon by the employee’s manager and the employee, taking into account the needs of the client. This position occasionally requires long hours and weekend work. Travel None Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Employee may perform other duties as assigned.

• Provide legal support for project financing and renewable energy certificates (RECs) transactions. • Handle entity formation and registration, and ensure compliance with various state and federal filings, including FERC. • Manage subscriber acquisition and related legal documentation. • Draft, review, and negotiate NDAs. • Conduct due diligence on real estate matters to facilitate successful solar project development. • Identify and resolve title and survey issues impacting solar project sites. • Collaborate with non-legal business teams during a solar project’s life cycle, from development through construction, finance, and energization. • Ensure compliance with applicable laws and regulations related to real estate and renewable energy development. • Stay informed of evolving legal trends and regulatory changes impacting solar projects. • Assist in researching and advising on novel issues in new markets, including policy and business development considerations. • Partner with the Business Development team to structure and close deals efficiently. • Act as a trusted legal advisor to leadership, offering strategic insights on corporate governance, project-specific considerations, and risk mitigation strategies. • Provide expert legal analysis and solutions to support company-wide operations.

• Provide legal support for project financing and renewable energy certificates (RECs) transactions. • Handle entity formation and registration, and ensure compliance with various state and federal filings, including FERC. • Manage subscriber acquisition and related legal documentation. • Draft, review, and negotiate NDAs. • Conduct due diligence on real estate matters to facilitate successful solar project development. • Identify and resolve title and survey issues impacting solar project sites. • Collaborate with non-legal business teams during a solar project’s life cycle, from development through construction, finance, and energization. • Ensure compliance with applicable laws and regulations related to real estate and renewable energy development. • Stay informed of evolving legal trends and regulatory changes impacting solar projects. • Assist in researching and advising on novel issues in new markets, including policy and business development considerations. • Partner with the Business Development team to structure and close deals efficiently. • Act as a trusted legal advisor to leadership, offering strategic insights on corporate governance, project-specific considerations, and risk mitigation strategies. • Provide expert legal analysis and solutions to support company-wide operations.

At PEARCE, we've got a career for you! Pearce is a leading technology-enabled provider of asset management solutions for mission-critical electromechanical infrastructure throughout North America. Pearce provides technical maintenance, repair, operations, and engineering services for uninterruptible power supply (UPS) systems, backup power generators, battery energy storage systems (BESS), critical cooling systems, and other electrical and mechanical infrastructure across end markets such as renewable energy, telecom, and data centers. Founded in 1998, Pearce has more than 4,000 employees and 28 locations across the U.S. Pearce is a wholly owned subsidiary of CBRE Group, Inc., the world’s largest commercial real estate services and investment firm. To learn more about Pearce visit http://www.pearce-services.com. Your Impact The Service Delivery Coordinator serves as a key liaison between customers, internal teams, and business development partners. This individual ensures post-sale excellence by driving customer satisfaction, service coordination, and strategic process oversight. This role bridges the gap between customer needs and company goals—managing both day-to-day customer operations and broader success initiatives. The Service Delivery Coordinator Censures timely, quality service delivery while contributing to continuous improvement in the customer experience lifecycle. Core Responsibilities Customer Relationship Management - Serve as the main point of contact for assigned accounts, handling all post-sale support and service needs. - Lead customer onboarding activities including kick-off meetings, site and equipment creation, and work order setup. - Manage incoming customer requests, coordinate field service response, and maintain regular communication with Field Operations - Proactively follow up on work orders, ensuring any remedial actions are completed and reports are submitted to customers. Contracts & Work Order Setup - Collaborate with BDRs, BDMs, and Sales Reps to process customer contracts, ensuring accuracy and integrity of data and terms of services. - Receive and review incoming work requests and customer purchase orders (POs). - Set up work orders (WOs) accurately in the system, ensuring that all required information is present and all company standards are met. - Coordinate with internal teams to resolve any intake discrepancies or missing information. Operational Oversight  - Address and resolve field action items such as contract updates, site or equipment data corrections, and service escalations. - Collaborate with Finance to resolve billing issues and monitor accounts receivable health. - Help with any site access issues and works hand in hand with Regional Schedulers - Prepare work order close out packages/Field Service Reports and send them to customers. - Responsible for updating any customer portals with scheduling and close-out information.  - Work with National Closeout Teams to ensure proper and timely completion of WO and reports’ delivery.  - Audits open work orders to ensure data consistency between customer portals and Pearce systems.  - REP Ticket Review  - Review REP (Repair Evaluation Process) tickets submitted by field technicians when additional asset issues are identified during unrelated site visits.  - Validate ticket details, confirm scope, and route for appropriate follow-up action or customer approval as needed.  Customer Success Leadership  - Lead customer success initiatives by defining KPIs, metrics, and reporting strategies that track department performance and customer health.  - Team & Strategy Management  - Support recruitment, training, and performance management of the Service Delivery team.  Specific duties may vary or evolve over time based on business and client needs. Core Experience - Bachelor's degree or Associate degree preferred (equivalent work experience in project management or customer service will be considered). - 3–5 years in customer service, project management, or customer success - Experience in high-demand, fast-paced service environments.  - Strong communication skills—written and verbal.  - Ability to prioritize, multitask, and manage competing deadlines.  - Proficient in MS Office; experience with NetSuite, Salesforce or similar CRM/ERP systems is a plus.  - Detail-oriented, analytical, and collaborative mindset with strong customer orientation.  - Self-motivated and able to work effectively with cross-functional teams.  Physical/Work Environment At Pearce safety is our number one concern. Candidates must be able to comply with FCC/FAA/EPA/OSHA Standard. 115 Commerce St. Lake Mary, FL 32746 At Pearce, we are committed to fair and transparent pay practices. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location. In addition to wages, employees may also be eligible for performance and referral bonuses, production incentives, tool/equipment and fuel stipends, company vehicle, per diem or other applicable compensation. We also offer all full-time employees a comprehensive benefits package including health and life insurance, 401k with employer match, paid time off, tuition reimbursement, and professional development courses. This pay range reflects our commitment to pay equity and compliance with state and federal pay transparency laws. If you have questions about compensation, we encourage open discussions during the hiring process. Base Pay Range $23—$30 USD What We Offer Pearce offers a family-friendly and innovative culture with opportunities for growth, competitive compensation, comprehensive health benefits including medical, dental and vision insurance, flexible spending accounts, HSA option. To help you recharge, we have paid vacation and paid holidays. For your future, we offer a company-matching 401(k) Retirement, Life Insurance, Tuition reimbursement, and professional development training. To help you be successful at work, as required for the role, we will provide a company vehicle, phone, laptop, or tablet along with all necessary tools and safety equipment. We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Learn more about us at www.Pearce-Services.com!