• The Product Manager is accountable for defining product direction and delivering meaningful business and customer outcomes for the products they support. • This role works closely with stakeholders, subject matter experts (SMEs), and cross-functional teams to identify problems, evaluate opportunities, and define solutions that align with company goals. • Product Managers contribute to shaping product strategy and are responsible for translating that strategy into clear product priorities and roadmaps. • This role ensures that the right problems are being solved and that success metrics are clearly defined and measured. • The Product Manager partners closely with Product Owners and delivery teams to ensure product intent and priorities are clearly understood, while remaining focused on customer value, strategic alignment, and measurable outcomes.

At Mukuru, we’re not just building products we’re building systems that power financial inclusion across Africa. As a Product Owner, you’ll take ownership of a product that sits at the core of how our agents operate, earn, and succeed. Why this role matters This is not a typical Product Owner role. You’ll own a product that directly impacts thousands of agents across multiple African markets, influencing how money moves, how people get paid, and how businesses grow. What you’ll do Own the product, end-to-end - Drive the Agent Operations product roadmap - Balance long-term strategy with day-to-day delivery - Ensure your team is always working on the right priorities Turn ideas into reality - Translate business needs into clear user stories and backlog items - Work closely with developers to bring features to life - Ensure what gets built actually solves real problems Be the voice of the user - Understand how agents use the system on the ground - Make decisions that improve their experience and performance Work across teams and markets - Collaborate with operations, country teams, and leadership - Support product rollout across different African regions - Manage dependencies across multiple product streams Drive impact, not just delivery - Ensure features are not just built, but adopted and used - Communicate progress, trade-offs, and priorities clearly What you bring - 3+ years’ experience as a Product Owner or similar role - Strong experience working in Agile/Scrum environments - Ability to turn complex ideas into simple, actionable solutions - Strong stakeholder management and communication skills - A business mindset, you think about outcomes, not just tasks What sets you apart - You think like a product owner, not just a task manager - You’re confident working with both technical teams and business leaders - You enjoy solving complex problems - You take ownership and drive things forward I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!! Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers. If you do not receive any response after two weeks, please consider your application unsuccessful. NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS

• Act as the primary lead for external development teams. • Drive development velocity, ensure milestones are hit, and maintain high output standards. • Define high-level roadmap and requirements in collaboration with Product Owners and Business Analysts. • Oversee UAT (User Acceptance Testing) for scalability. • Collaborate with the Head of Growth and Engineering for alignment with technology standards and marketing goals. • Manage product journey from MVP to global scale, making data-driven decisions on feature prioritization. • Continuously evaluate external development team performance and alignment with long-term strategy.

• Make your Product a success - Manage with a high scale of freedom the product life-cycle (discovery, ideation, prioritization, delivery, and follow-through) of the Customer success scope dedicated to activation, retention, and long-term value creation. • Work on the right things - Determine and prioritize the right initiatives by understanding customer pain points, company strategy, market trends, and competitive activity. • Perform great in an A-level team - Define requirements, write/communicate effective user stories, and manage your scope roadmap. • Work together with a cross-functional team of engineers, designers, and metal experts to solve problems, deliver new solutions and iterate existing initiatives. • Make customers the center - Engage with customers through multiple channels and serve as the customer voice inside the organization. Guarantee an outstanding customer experience and value. • Drive growth - Monitor product performance to confirm that results meet specified requirements and objectives. Do, learn and iterate fast to achieve the best results. • Succeed with stakeholders - Liaise with Marketing, Sales, and other product teams to guarantee that the best initiatives are being built, conditions for success are in place, and alignment is gained across teams. Ensure the organization is prepared for successful launches.