• Make your Product a success - Manage with a high scale of freedom the product life-cycle (discovery, ideation, prioritization, delivery, and follow-through) of the Customer success scope dedicated to activation, retention, and long-term value creation. • Work on the right things - Determine and prioritize the right initiatives by understanding customer pain points, company strategy, market trends, and competitive activity. • Perform great in an A-level team - Define requirements, write/communicate effective user stories, and manage your scope roadmap. • Work together with a cross-functional team of engineers, designers, and metal experts to solve problems, deliver new solutions and iterate existing initiatives. • Make customers the center - Engage with customers through multiple channels and serve as the customer voice inside the organization. Guarantee an outstanding customer experience and value. • Drive growth - Monitor product performance to confirm that results meet specified requirements and objectives. Do, learn and iterate fast to achieve the best results. • Succeed with stakeholders - Liaise with Marketing, Sales, and other product teams to guarantee that the best initiatives are being built, conditions for success are in place, and alignment is gained across teams. Ensure the organization is prepared for successful launches.

- Participate in early concepting conversations with leadership and authors, and independently translate discussion notes into clearly articulated product concepts by defining the audience, naming pain points, differentiated angles, and articulating the commercial rationale for the projects. - Drive the overall vision, positioning, and content direction of new book products from concept through launch. - Validate concepts with real readers through interviews, surveys, and community research, and utilize findings to confirm, sharpen, or challenge assumptions before development begins. - Own the author relationship from concept through launch by serving as the primary creative partner, maintaining trust and momentum throughout the development process, and ensuring authors feel supported throughout the entire publishing process. - Scout and cultivate relationships with prospective authors whose platform, expertise, and audience align with Ascension's product priorities. - Ensure that the manuscript, title, cover, and supporting materials remain aligned with the original concept scope by identifying drift early and working with authors to correct course. - Create a multi-year product plan that considers key target market segments and strategically focuses on product line growth and profitability. - Establish requirements and specifications for new products, and clearly communicate their vision and goals to all internal stakeholders. - Collaborating with the Associate Marketing Manager on go-to-market strategy through campaigns and launch plans with marketing, media, and production teams. - Determine product pricing by utilizing market research data, reviewing production and sales costs, and evaluating sales projections. - Develop metrics to assess product success and identify necessary enhancements or follow-on opportunities. - Lead and participate in planning meetings and provide guidance on product direction. - Manage contracts and project management of content writers, reviewers, and organizational partners for owned products. - Maintain an in-depth knowledge of Ascension's products, solutions, and offerings across all categories. - Assist the Associate General Manager in the review of new unsolicited submissions.

• Define and Drive Platform Strategy: Drive the vision, strategy, and roadmap for core platform components, including shared services, APIs, and foundational user and admin experiences. Work hand-in-hand with senior Product and Engineering leadership to ensure platform investments align with broader company objectives and the long-term direction of our AI-powered platform. • Know our Customers Inside and Out: Develop a deep understanding of the needs of our largest and most sophisticated customers. Convert their requirements into clear technical specifications and a prioritized roadmap that strengthens our position in managing complex, large-scale data and workflows. • Lead through Technical and Customer Insight: Apply your technical judgment to steward the full product lifecycle—from ideation and requirements gathering through launch. Partner with Engineering to build durable solutions and make thoughtful technical investments. Work with Design to craft intuitive experiences for platform configuration. • Influence and Evangelize: Serve as the primary champion for the platform, rallying internal support behind the roadmap and articulating its value to stakeholders across the company. Support our Field team (Sales, SEs, TAMs) in advancing customer deals and showcasing platform capabilities.

• Own product strategy for your domain, aligning customer needs, business objectives, and technical constraints. • Conduct regular customer and user research through interviews, feedback analysis, and usage data. • Define and evolve multi-persona product experiences for complex B2B customers. • Perform competitive and market intelligence to inform roadmap decisions and positioning. • Translate company-level strategy into clear product initiatives and outcomes. • Own and prioritize the product backlog in close partnership with Engineering. • Write clear, actionable user stories and acceptance criteria. • Lead backlog grooming and sprint refinement sessions. • Collaborate daily with Engineering and Design to ensure high-quality delivery. • Make pragmatic tradeoffs between scope, speed, and quality. • Partner closely with Engineering, Design, Customer Success, Support, Sales, and Marketing. • Act as a clear, credible product voice with internal and external stakeholders. • Support go-to-market efforts by aligning roadmap priorities with customer and revenue needs. • Communicate plans, progress, and tradeoffs effectively to leadership.