Your team’s dynamic: The Information Architecture, Intelligence & Analytics, or IAIA for short, is part of the broader Genetec Offerings & Transformation department that is tasked with managing some of the major lT transformation projects within our organization. IAIA is responsible for designing and managing data architecture and warehousing solutions, analyzing and interpreting data for insights, and developing BI solutions—including dashboards, reports, KPIs, and data models—to transform raw data into actionable intelligence for strategic and operational decision-making. The goal of the Business Information Architect is to define the overall structure, standards, and integration of data systems to ensure that data is organized, accessible, and aligned with business needs. One of the goals of the Genetec Offerings & Transformation team is to enable higher quality operational readiness and support throughout the enterprise. Through an investment in technology, talent, and business transformation initiatives, the team aims to continuously strengthen Genetec’s position as a leader. Genetec is looking for an experienced Information Analyst to join our dynamic and growing team. In this critical role, the successful candidate will play a pivotal role in bridging the gap between our business objectives and technology capabilities. They will be tasked with gathering and documenting business Information requirements from stakeholders, translating these into technical specifications, and liaising with the Digital Information department to ensure alignment. The ideal candidate will have a proven track record in both business analysis and information analysis, with a strong ability to dissect complex data, recognize trends, and communicate impactful insights in a clear and concise manner. Strong analytical skills, excellent communication abilities, and a keen understanding of both business needs and IT capabilities are essential for this position. The role offers a fantastic opportunity to influence strategy and growth in our fast-paced, innovative company. The role is a vital part of the IAIA team, bridging the gap between concept and execution. Your day at a glance: - Engage with stakeholders at all levels to deeply understand the organization's data requirements, decision-making processes, and key metrics - Translate business information needs into technical specifications and work with the Business Architect, Data Analyst and BI team to ensure they understand and can meet these requirements - Design how information should be structured, captured, accessed and flow across various systems (CRM, ERP, marketing, operations, etc.) to support reporting and analytics - Work closely with BI developers, data analysts, data engineers, and business units to ensure technical design meets business goals - Establish policies for data quality, security, privacy, and lifecycle management; maintain metadata and data catalogs - Establish and enforce naming conventions, modeling standards, and architectural documentation practices - Manage and enhance the company's data and information security protocols to ensure compliance with relevant standards - Assist in driving the design and enhancement of our Business Intelligence tools, databases, dashboards, systems, or methods - Act as a liaison between the business units and Digital Information department, ensuring that solutions meet business needs - Develop communication packages in conjunction with Transformation team. Documents may include Playbooks, Transition Guides, FAQs, etc. - Performs other duties as directed by leadership - Can drive a cross functional group of business functions towards a common goal - Can multi-task across several simultaneous product launches - Thrive on ambiguity What makes you a great fit: - Bachelors in business, Information Systems, Statistics, Computer Science, or related field. Master's degree preferred. - TOGAF Certificate (Enterprise Architecture) - Proven experience as Information Analyst, Data Architect or similar role. - Knowledge of statistics and experience using statistical packages for analysing datasets. - Strong analytical skills with the ability to collect, organize, analyse, and disseminate significant amounts of information with attention to detail and accuracy. - Strong grasp of business processes and KPIs across departments (sales, marketing, finance, operations, etc.) - Ability to translate business questions into structured data models and flows. - Excellent communication skills, with the ability to present complex data in a simple, understandable way. An asset if you have: - CDMP (Certified Data Management Professional) Let’s talk perks! - Attractive compensation package - Training Tuition Reimbursement Program - Work-life balance with a flexible working schedule We know that diverse backgrounds and experiences bring great value to our teams. Even if you don't think you tick all the boxes, we still encourage you to apply - your profile may surprise us! Thank you for your application, but please note that only selected candidates will be contacted. Head-hunters and recruitment agencies may not submit resumés/CVs through this Web site or directly to managers.

Your team’s dynamic: The Information Architecture, Intelligence & Analytics, or IAIA for short, is part of the broader Genetec Offerings & Transformation department that is tasked with managing some of the major lT transformation projects within our organization. IAIA is responsible for designing and managing data architecture and warehousing solutions, analyzing and interpreting data for insights, and developing BI solutions—including dashboards, reports, KPIs, and data models—to transform raw data into actionable intelligence for strategic and operational decision-making. The goal of the Business Information Architect is to define the overall structure, standards, and integration of data systems to ensure that data is organized, accessible, and aligned with business needs. One of the goals of the Genetec Offerings & Transformation team is to enable higher quality operational readiness and support throughout the enterprise. Through an investment in technology, talent, and business transformation initiatives, the team aims to continuously strengthen Genetec’s position as a leader. Genetec is looking for an experienced Information Analyst to join our dynamic and growing team. In this critical role, the successful candidate will play a pivotal role in bridging the gap between our business objectives and technology capabilities. They will be tasked with gathering and documenting business Information requirements from stakeholders, translating these into technical specifications, and liaising with the Digital Information department to ensure alignment. The ideal candidate will have a proven track record in both business analysis and information analysis, with a strong ability to dissect complex data, recognize trends, and communicate impactful insights in a clear and concise manner. Strong analytical skills, excellent communication abilities, and a keen understanding of both business needs and IT capabilities are essential for this position. The role offers a fantastic opportunity to influence strategy and growth in our fast-paced, innovative company. The role is a vital part of the IAIA team, bridging the gap between concept and execution. Your day at a glance: - Engage with stakeholders at all levels to deeply understand the organization's data requirements, decision-making processes, and key metrics - Translate business information needs into technical specifications and work with the Business Architect, Data Analyst and BI team to ensure they understand and can meet these requirements - Design how information should be structured, captured, accessed and flow across various systems (CRM, ERP, marketing, operations, etc.) to support reporting and analytics - Work closely with BI developers, data analysts, data engineers, and business units to ensure technical design meets business goals - Establish policies for data quality, security, privacy, and lifecycle management; maintain metadata and data catalogs - Establish and enforce naming conventions, modeling standards, and architectural documentation practices - Manage and enhance the company's data and information security protocols to ensure compliance with relevant standards - Assist in driving the design and enhancement of our Business Intelligence tools, databases, dashboards, systems, or methods - Act as a liaison between the business units and Digital Information department, ensuring that solutions meet business needs - Develop communication packages in conjunction with Transformation team. Documents may include Playbooks, Transition Guides, FAQs, etc. - Performs other duties as directed by leadership - Can drive a cross functional group of business functions towards a common goal - Can multi-task across several simultaneous product launches - Thrive on ambiguity What makes you a great fit: - Bachelors in business, Information Systems, Statistics, Computer Science, or related field. Master's degree preferred. - TOGAF Certificate (Enterprise Architecture) - Proven experience as Information Analyst, Data Architect or similar role. - Knowledge of statistics and experience using statistical packages for analysing datasets. - Strong analytical skills with the ability to collect, organize, analyse, and disseminate significant amounts of information with attention to detail and accuracy. - Strong grasp of business processes and KPIs across departments (sales, marketing, finance, operations, etc.) - Ability to translate business questions into structured data models and flows. - Excellent communication skills, with the ability to present complex data in a simple, understandable way. An asset if you have: - CDMP (Certified Data Management Professional) Let’s talk perks! - Attractive compensation package - Training Tuition Reimbursement Program - Work-life balance with a flexible working schedule We know that diverse backgrounds and experiences bring great value to our teams. Even if you don't think you tick all the boxes, we still encourage you to apply - your profile may surprise us! Thank you for your application, but please note that only selected candidates will be contacted. Head-hunters and recruitment agencies may not submit resumés/CVs through this Web site or directly to managers.

• Guide the evolution of enterprise technology ecosystem • Define and execute a modern enterprise architecture strategy • Lead software consolidation and value reclamation efforts • Establish measurable performance frameworks • Help ensure emerging technologies are introduced into the enterprise environment

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description About the Role ServiceNow is seeking a driven CRM Architect Director to serve a dual mandate: leading hands-on customer delivery engagements and partnering with our sales organization on pre-sales solutioning and scoping. This role sits at the intersection of delivery excellence and revenue growth, requiring equal fluency in architecting real-world CRM implementations and shaping compelling, credible solutions for prospective customers. Approximately half of your time will be spent in active delivery — guiding customers through complex CRM implementations, ensuring adoption, and driving measurable outcomes. The other half will be spent in pre-sales — working alongside account teams to scope engagements, respond to customer challenges, and develop implementation strategies that win trust and close deals. This is a rare opportunity for an architect who thrives both in the field and in front of prospects. What You Will Do - Lead and architect complex ServiceNow CRM implementations, owning delivery quality and customer outcomes end-to-end - Partner with sales teams on pre-sales pursuits — scoping engagements, developing implementation strategies, and building customer confidence in our approach - Create and present compelling solution designs, project scopes, and delivery roadmaps for prospective customers - Develop SOW content, effort estimates, and risk assessments that reflect realistic delivery expectations - Demonstrate a deep sense of empathy for the customer and genuine passion in helping them succeed - Engage and collaborate with ServiceNow R&D teams on escalated technical issues - Influence and consult (providing options with pros, cons, and risks) while providing thought leadership to sponsors and stakeholders on business process and technical problems - Review customer architecture, design processes, and system integrations to the platform - Configure solution environments to address customer requirements and business issues - Mentor field resources in implementation methodology, configuration, and best practices for CRM applications - Share best practices and known solutions with internal teams, the community, and customers to promote faster time to value - Collaborate with Product Management and Development to enhance ServiceNow products with capabilities that address customer needs - Stay current on competitive analyses and articulate differentiators between ServiceNow and its competitors Qualifications Our ideal candidate: - 10+ years of experience in customer-facing implementation and delivery roles such as Solution Architect, Technical Consultant, or developer — ideally in professional services or consulting - 10+ years in the CRM technology industry - Demonstrated pre-sales or solutioning experience — including SOW development, scoping, effort estimation, or pursuit support - Deep domain knowledge in Customer Relationship Management - Ideally ServiceNow CSA and CSM certified - Ability to perform deep architectural advisory work as well as hands-on configuration and coding in ServiceNow - Excellent verbal and written communication skills, including ability to chair sessions, present to executives, and facilitate workshops - Highly data-driven with commitment to driving customer engagement toward business outcome and value realization - Fanatical about customer success and tenacious at driving long-term customer value - Must be able to travel up to 25% annually, when applicable Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. - Employee Type: Regular - Region: AMS - North America and Canada - Work Persona: Flexible or Remote