Position: LPN, Licensed Practical Nurse Part Time Pay: $25 / hr. - $30 / hr. Depending on experience The Triage LPN answers, monitors, and returns calls/communications related to Caris Healthcare patients working under the supervision of an RN and/or in consultation with or under the direction of Physicians or Nurse Practitioners. Must recognize physical, psychosocial, and spiritual aspects of care. Accurately identify patients with at-risk conditions, while supporting all triage processes, works within the LPN scope of practice as defined by the Board of Nursing and Caris Healthcare policies and procedures. The LPN may contribute to nursing assessment and development of plan of care but may not independently assess or make clinical decisions based on their singular clinical judgment. This will be a remote position. Flexible schedule - however must be available to work Weekends 8am to 4pm and as needed Caris Healthcare’s mission is to provide hospice care with grace. Serving patients throughout the Southeast region, we support our team members, patients and their families with compassion, accountability, respect, integrity and service. If you are ready for a rewarding career with a company that offers employees a culture of integrity and excellence, consider joining the Caris Healthcare team. At Caris, you will have a career, not just a job. Our mission driven culture is evident by our current employees and the impact made on patients and families. All Caris team members commit to The Better Way, a list of promises we make to each other and our customers. The Better Way commitment is reflected in the benefits we provide. Benefits include: - Competitive Salary - Bonus Eligibility - Eligible for benefits within 60 days - Health Benefits (Medical, Dental, Vision); health savings account - Earned Time Off - 401 (K) plan with company match - Paid Training - Mileage Reimbursement - Tuition Reimbursement - Flexible Scheduling - Career Advancement Opportunities Position Highlights: - Addresses patient calls after hours concerning a wide range of symptom/side effect related and other patient care in a timely manner. - Asks appropriate questions to assist in the collection/identification of patient’s symptom and side effect management inquiries. - Recognizes changes in the patient's status and need for care. - Identifies urgency of patient symptoms/side effects and addresses them appropriately, aggressively managing to prevent unnecessary emergency department and hospital use. - Responds to emergency situations/calls and coordinates care/EMS response, as necessary. - Collaborates with Physicians, Nurse Practitioners, and Registered Nurses to discuss patient care needs that cannot be independently and appropriately addressed using current orders. - Completes on call log and distributes to appropriate Caris branch locations by end of shift each night. - Provides clear education to patients and caregivers including verifying understanding of plan of care within LPN scope of practice. - Counsels patients, family, and/or caregiver about side effects of medication (within LPN scope), applicable referrals, as well as available community resources - Assists with obtaining prescription refills if needed. - Performs charting and updating of records in the EMR as expected. - Acts as a resource for healthcare team, patients, caregivers, and external agencies/organizations - Participates in and initiates performance improvement activities as requested. - Qualifications - Current Compact state LPN licensure or licensure for the following states: TN, SC, MO, VA, GA - Home Health and or Hospice Experience, required. - Graduate of an accredited school of Licensed Practical/Vocational Nursing - 2-years of relevant experience in nursing and/or telephone triage - Post-acute provider experience preferred If you see yourself as a good fit and want to join our team apply today! Caris HealthCare is an affiliate of NHC. EOE

Sobre Nosotros – Remote Talent LATAM En Remote Talent LATAM conectamos talento excepcional de América Latina con empresas líderes a nivel global. Nuestro enfoque está en relaciones a largo plazo, crecimiento profesional y resultados de alto impacto. Sobre el Cliente Nuestro cliente es una academia digital líder en el mercado hispanohablante, con presencia internacional y un fuerte enfoque en educación online y transformación profesional. Se encuentran en una etapa de crecimiento acelerado, operando con altos volúmenes de leads y clientes, especialmente durante lanzamientos masivos. Su enfoque combina experiencia humana + automatización + inteligencia artificial, buscando escalar sin perder cercanía ni calidad. Sobre el Rol Este rol es responsable de liderar la experiencia de atención al cliente a través de canales escritos (WhatsApp, email, redes sociales), asegurando una experiencia cálida, cercana y altamente efectiva. Actuarás como el punto central de la operación de atención, coordinando equipo interno y externo, y participando activamente en la evolución de automatizaciones y agentes de IA. No es un rol técnico de programación, pero sí requiere pensamiento lógico, análisis y capacidad de mejora continua. Responsabilidades Clave - Supervisar la operación de atención en todos los canales escritos, asegurando calidad, tiempos de respuesta y experiencia del cliente - Liderar, desarrollar y dar seguimiento al equipo de atención (interno y externo) - Coordinar con agencias externas durante lanzamientos de alto volumen - Auditar conversaciones para garantizar tono, claridad y alineación con la marca - Co-crear, entrenar y optimizar agentes de IA junto al equipo técnico - Crear y mantener SOPs, FAQs y bases de conocimiento actualizadas - Detectar patrones, objeciones y oportunidades a partir de conversaciones con leads y clientes - Intervenir en casos complejos o escalados cuando sea necesario - Monitorear métricas clave (tiempos de respuesta, conversión, satisfacción, etc.) y tomar decisiones basadas en datos

Sobre Nosotros – Remote Talent LATAM En Remote Talent LATAM conectamos talento excepcional de América Latina con empresas líderes a nivel global. Nuestro enfoque está en relaciones a largo plazo, crecimiento profesional y resultados de alto impacto. Sobre el Cliente Nuestro cliente es una academia digital líder en el mercado hispanohablante, con presencia internacional y un fuerte enfoque en educación online y transformación profesional. Se encuentran en una etapa de crecimiento acelerado, operando con altos volúmenes de leads y clientes, especialmente durante lanzamientos masivos. Su enfoque combina experiencia humana + automatización + inteligencia artificial, buscando escalar sin perder cercanía ni calidad. Sobre el Rol Este rol es responsable de liderar la experiencia de atención al cliente a través de canales escritos (WhatsApp, email, redes sociales), asegurando una experiencia cálida, cercana y altamente efectiva. Actuarás como el punto central de la operación de atención, coordinando equipo interno y externo, y participando activamente en la evolución de automatizaciones y agentes de IA. No es un rol técnico de programación, pero sí requiere pensamiento lógico, análisis y capacidad de mejora continua. Responsabilidades Clave - Supervisar la operación de atención en todos los canales escritos, asegurando calidad, tiempos de respuesta y experiencia del cliente - Liderar, desarrollar y dar seguimiento al equipo de atención (interno y externo) - Coordinar con agencias externas durante lanzamientos de alto volumen - Auditar conversaciones para garantizar tono, claridad y alineación con la marca - Co-crear, entrenar y optimizar agentes de IA junto al equipo técnico - Crear y mantener SOPs, FAQs y bases de conocimiento actualizadas - Detectar patrones, objeciones y oportunidades a partir de conversaciones con leads y clientes - Intervenir en casos complejos o escalados cuando sea necesario - Monitorear métricas clave (tiempos de respuesta, conversión, satisfacción, etc.) y tomar decisiones basadas en datos

Role Description We are seeking experienced Triage Technicians to provide advanced remote technical support for field service operations. This role focuses on diagnosing issues, guiding technicians through repair procedures, and ensuring efficient resolution without direct physical intervention. Candidates will be aligned to either: - Home Appliance (HA) Triage - TV (Television) Triage Key Responsibilities: - Diagnose and troubleshoot product issues remotely via phone, email, or support systems - Guide field technicians on repair procedures, parts, and escalation decisions - Leverage prior hands-on repair experience to provide accurate technical direction - Coordinate with engineering/service teams to stay updated on repair protocols - Document cases, resolutions, and technical insights in CRM/ticketing systems - Support multiple concurrent cases while maintaining service quality standards - Ensure adherence to SLA, response time, and customer satisfaction targets Qualifications - Minimum 5 years of field repair experience - Strong troubleshooting and diagnostic capability - Ability to clearly communicate technical instructions remotely - Experience with CRM/ticketing tools and service workflows - High level of organization and multitasking ability - Legally authorized to work in the U.S. Requirements Track-Specific Requirements: - Home Appliance (HA) Triage Technician - Experience repairing major home appliances (e.g., refrigerators, washers, dryers, ovens) - Certification in home appliance repair preferred - Experience with R600 refrigeration systems strongly preferred - Strong knowledge of mechanical and electrical components in household appliances - TV (Television) Triage Technician - Experience repairing TVs (LED, OLED, QLED, Smart TVs) - Strong understanding of: - Panel/display issues (backlight, dead pixels, burn-in) - Main board / power board diagnostics - Firmware / software troubleshooting - Ability to guide field technicians on module-level replacement (panel, boards, PSU) - Experience with major TV brands (Samsung, LG, etc.) preferred - Familiarity with service modes, firmware updates, and diagnostic tools Preferred Qualifications - Prior experience in remote support / call center / technical support environment - Experience supporting field technicians - Familiarity with warranty processes and service operations Work Location - Remote (U.S. based) - Optional Office: Fort Lee, NJ (if within proximity)