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Triage Technician
Location
United States
Posted
49 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Triage Technician
CEF Solutions Inc.
Role Description We are seeking experienced Triage Technicians to provide advanced remote technical support for field service operations. This role focuses on diagnosing issues, guiding technicians through repair procedures, and ensuring efficient resolution without direct physical intervention. Candidates will be aligned to either: - Home Appliance (HA) Triage - TV (Television) Triage Key Responsibilities: - Diagnose and troubleshoot product issues remotely via phone, email, or support systems - Guide field technicians on repair procedures, parts, and escalation decisions - Leverage prior hands-on repair experience to provide accurate technical direction - Coordinate with engineering/service teams to stay updated on repair protocols - Document cases, resolutions, and technical insights in CRM/ticketing systems - Support multiple concurrent cases while maintaining service quality standards - Ensure adherence to SLA, response time, and customer satisfaction targets Qualifications - Minimum 5 years of field repair experience - Strong troubleshooting and diagnostic capability - Ability to clearly communicate technical instructions remotely - Experience with CRM/ticketing tools and service workflows - High level of organization and multitasking ability - Legally authorized to work in the U.S. Requirements Track-Specific Requirements: - Home Appliance (HA) Triage Technician - Experience repairing major home appliances (e.g., refrigerators, washers, dryers, ovens) - Certification in home appliance repair preferred - Experience with R600 refrigeration systems strongly preferred - Strong knowledge of mechanical and electrical components in household appliances - TV (Television) Triage Technician - Experience repairing TVs (LED, OLED, QLED, Smart TVs) - Strong understanding of: - Panel/display issues (backlight, dead pixels, burn-in) - Main board / power board diagnostics - Firmware / software troubleshooting - Ability to guide field technicians on module-level replacement (panel, boards, PSU) - Experience with major TV brands (Samsung, LG, etc.) preferred - Familiarity with service modes, firmware updates, and diagnostic tools Preferred Qualifications - Prior experience in remote support / call center / technical support environment - Experience supporting field technicians - Familiarity with warranty processes and service operations Work Location - Remote (U.S. based) - Optional Office: Fort Lee, NJ (if within proximity)
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About Kinaxis Are you looking to join an innovative, market-leading company where you can truly elevate your career? At Kinaxis we are serious about culture, we are serious about technology, we are serious about customers, and we are serious about not taking ourselves too seriously. If you are looking to be part of an incredible growth story, then we might just be the place for you! In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, 6 global office and a best-in-class HQ in Ottawa, Canada. As winners of several Top Employer awards globally, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today. Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains, and supporting the people who manage them. Our powerful, AI infused platform provides full transparency and visibility across end-to-end supply chains, enabling our customers to make faster, better decisions. We are trusted by renowned global brands to provide the agility and predictability needed to navigate today’s volatility and disruption. With more than 40,000 users in over 100 countries, we are expanding our team as we continue to innovate and revolutionize how we support our customers. Location This is a remote position. You can work from home and be located anywhere in the UK. About the team In this customer-facing advisory role, you will help customers and internal teams troubleshoot and optimize solutions built on the Kinaxis Maestro platform. You bring deep Maestro expertise (solution development/authoring and integrations), strong supply chain planning domain knowledge, and a consulting mindset focused on outcomes, adoption, and best practices. You will work closely with Product, Sales, Professional Services and Support teams, collaborating to drive customer success. You will also provide guidance and advocate for the Center of Excellence point of view on Kinaxis’ best practices within the broader Kinaxis eco-system. What you will do - Act as a customer-facing advisor, articulating the value of Kinaxis and Maestro and serving as a supply chain planning subject matter expert across the customer journey. - Lead investigation of complex planning behaviors by analyzing data, configurations, and algorithms; identify root cause and drive plans to rapid resolution with cross-functional teams - Provide functional and technical guidance during solution design and development, ensuring teams effectively leverage Maestro capabilities and deliver scalable, maintainable implementations - Define, document, and present Maestro best practices (e.g., authoring standards, data modeling, integration, and performance considerations) to customers, partners, and internal teams - Drive continuous value and adoption by aligning on business objectives and recommending tactical and strategic improvements (process, data, and configuration) that improve customer outcomes - Partner with Product to translate customer challenges into clearly defined use cases and to validate that new features and best practices meet market needs - Advise on and support Maestro integrations and data, including troubleshooting data quality and end-to-end process impacts What we are looking for - Bachelor’s degree in Supply Chain, Computer Science, Engineering, Statistics, Information Technology, or a related field - 7-10 years of relevant experience in supply chain planning and/or business software consulting, including customer-facing advisory/consulting experience - 4+ years of hands-on Kinaxis Maestro experience (solution development/authoring, configuration, integrations/data flows, and troubleshooting) - Strong understanding of one or more planning processes (e.g., S&OP, demand planning, supply planning, production planning, inventory management) - Proven analytical problem-solving skills—able to synthesize complex information, determine root cause, and guide stakeholders to the best course of action - Excellent communication, facilitation, and presentation skills; comfortable influencing across Product, Sales, Professional Services, Support, partners, and customers - Ability to manage multiple priorities in a fast-paced environment while maintaining a high level of customer satisfaction - Ability to travel 25–40% - Maestro certifications and/or demonstrated experience with ERP systems - Experience with data and integration tooling - Experience developing customer enablement materials (playbooks, standards, best-practice guides) and delivering training #Senior #LI-KH1 Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day, when we see store shelves stocked, when medications are available for our loved ones, and so much more. Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Lockheed Martin, Unilever, P&G, ExxonMobil, Cisco and more. Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to a long-term net-zero operations strategy. We are involved in our communities and support causes where we can make the most impact. 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Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description to identify candidates whose education, experience, and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.
Description Please note – while this position is fully remote, candidates must be residents of Wisconsin, Kansas, Georgia, Oklahoma, Florida, Arkansas, or Tennessee to be considered. Uncapped Earnings | Performance-Driven | Career Growth Are you competitive, goal-oriented, and motivated by unlimited earning potential? Do you thrive in roles where your effort directly impacts your paycheck? If so, this is the opportunity you’ve been looking for. Join our growing Collection Team, where top performers are rewarded, income is uncapped, and your ability to negotiate, build rapport, and close resolutions can translate into six-figure earnings. This role offers a clear path to high income while allowing you to help consumers resolve outstanding balances with dignity, respect, and professionalism. As a Collection Representative, you'll work directly with consumers who have past-due medical balances, guiding them toward practical, mutually beneficial payment solutions. Why Join Us? 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Benefits & Perks - Paid medical insurance with personalized plan selection assistance - Company provided Short-Term Disability, and basic Life Insurance - Optional Dental, Vision, Long-Term Disability, and additional Life Insurance - Generous PTO (3 weeks annually, increases with tenure) plus holidays and make-up time - 401(k) with the option to deposit annual discretionary bonus - Company-provided equipment - Access Perks employee discount program (retail, travel, food, entertainment) Essential Duties and Responsibilities: - Accomplishes minimum requirements for KPIs including call quality scores monthly and minimum fees. - Contacts consumer regarding past due balance and negotiates payment terms and methods within guidelines. Overcomes common objections, practices how to overcome more challenging ones. 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Patient Service Representative (Remote)
BMC SoftwareFounded in 1980, BMC Software is a privately-held, business-to-business (B2B) software firm serving companies in the healthcare, financial services, retail, telecom, and manufactur
POSITION SUMMARY: This position is permanently remote. Qualified candidates must provide a stable internet connection and have a quiet and secure space that is free from interruptions to work from home The Patient Services Rep is responsible for handling inbound and outbound communications for up to 6 BMC ambulatory practices. The Patient Services Rep will handle patient inquiries, scheduling/rescheduling appointments, following-up with patients resolving patient questions/concerns regarding medication reconciliation and refills, and insurance verification and authorization management. They will document and relay patient information to the Practices as required by the Practice’s Guidelines. Position: Patient Service Representative (Remote) Department: Ambulatory Call Center Schedule: Full Time ESSENTIAL RESPONSIBILITIES / DUTIES: Essential Responsibilities: - The Patient Services Rep communicates with patients and staff using multiple advanced communication tools, including phone calls, online chats, emails, faxes or mail. - Answers and resolves patient inquires, in a professional, empathetic and patient-centered way, through the use of effective listening, written and verbal communication skills. - Utilizes established Practice guidelines to ensure patients issues are addressed in a timely manner and when necessary, transfers the call to the appropriate person at the Practice for additional consultation. - Uses a computerized scheduling system to schedule/reschedules appointments determining the right amount of time required for each patient appointment. - Provides accurate and detailed information and updates patients’ records, using Epic - Provides detailed confirmation to the patient detailing where and when the appointment is, providing directions as needed, providing applicable and language specific home instructions as well as instructions for any required labs or imaging. - Identifies opportunities to improve the work processes and environment, and changes in Practice protocols; remains current on new developments in health care. - Escalates appropriately any issues that fall outside of an existing protocol or process to meet the needs of the patient - Attends scheduled training sessions for phone support, customer service, systems upgrades, newly acquired clinical systems, additional practices or other relevant training sessions, as directed by manager. - Assists in the training/orientation of new personnel under the direction of a manager and/or supervisor. - Participates in staff meetings/is expected to identify process issues that are obstacles to providing a positive patient experience. General Duties and Standards - Adapts to changes in the departmental needs including but not limited to: offering assistance to other team members, floating, adjusting assignments, etc. - Conforms to hospital standards of performance and conduct, including those pertaining to patient rights and HIPAA and privacy rules, so that the best possible customer service and patient care may be provided. - Utilizes hospital’s behavioral standards as the basis for decision making and to support the department and the hospital’s mission and goals. - Follows established hospital infection control and safety procedures. - Other duties as needed. JOB REQUIREMENTS EDUCATION: A minimum of a High School diploma/GED is required. KNOWLEDGE AND SKILLS: - Ability to explain complicated healthcare issues to patients with empathy and concern - Ability to empathize with and coach the patient in navigating the healthcare system - Effective interpersonal skills to with a diverse group of professional and personalities in a team environment - Excellent English communication skills (oral and written) with the ability to communicate effectively with patients over the phone and in email and other communications - Must be comfortable using multiple advanced communication tools, including phone calls, online chats, emails, faxes or mail. - Strong computer skills and knowledge of Microsoft Office applications (Internet Explorer, MS Word, Excel & Outlook) - Ability to document work in a professional and efficient manner Compensation Range: $20.08- $22.61This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.


