CEF Solutions Inc.

Job Description This role is primarily focused on managing and optimizing paid media campaigns across platforms like Google Ads and Meta Ads, handling a ~$10K monthly budget while driving performance through testing, tracking, and data-driven improvements. It also includes marketing operations support such as budget tracking, vendor coordination, and administrative tasks, requiring strong experience in paid media, analytics tools like Google Analytics 4, and organized cross-team collaboration. Responsibilities Paid Media (70%) - Plan, launch, and manage 10-20 paid campaigns per month across Google Ads (Search, Display, YouTube) and Meta Ads (Facebook, Instagram) - Own monthly ad budget of ~$10,000 USD and optimize for CPA, ROAS, and conversion volume - Execute A/B tests on creatives, audiences, landing pages, and bidding strategies - Manage ad creative workflow: brief, review, upload, and iterate (creative production supported by internal team) - Monitor campaign performance daily and make real-time adjustments - Deliver weekly performance reports with actionable insights to the MarCom Lead - Set up and maintain tracking via GA4, Google Tag Manager, and Meta Pixel - Support landing page optimization (WordPress) for campaign conversion - Apply basic SEO best practices to landing pages and campaign content Marketing Operations & Admin (30%) - Process marketing-related invoices, POs, and vendor payments - Manage communications with ad platforms and external vendors - Maintain marketing budget tracking spreadsheets and monthly spend reconciliation - Schedule meetings, prepare agendas, and document meeting notes when needed - Support general marketing team administrative tasks - Provide backup coverage for team admin tasks during colleague's PTO Required Qualifications - 5-10 years of hands-on paid media experience - Direct experience managing $10K+ monthly ad budgets - Proven track record in B2B, healthcare, medical device, or dental industries (strongly preferred) - Google Ads and Meta Blueprint certifications - Strong working knowledge of GA4, Google Tag Manager, and conversion tracking - Basic SEO knowledge (on-page optimization, meta tags, keyword placement) - Experience with vendor management, invoicing, and basic marketing operations - Fluent English, both written and verbal (for async + live collaboration with US team) - Comfortable working US Eastern Time overlap (at least 4 hours/day) - Detail-oriented with strong organizational skills Nice to Have - WordPress backend experience (for landing page edits) - Canva or Figma skills for ad creative adjustments - Experience with LinkedIn Ads - Dental or healthcare industry exposure - Experience with Google Workspace (Drive organization, Sheets, Docs)

Role Description We are seeking experienced Triage Technicians to provide advanced remote technical support for field service operations. This role focuses on diagnosing issues, guiding technicians through repair procedures, and ensuring efficient resolution without direct physical intervention. Candidates will be aligned to either: - Home Appliance (HA) Triage - TV (Television) Triage Key Responsibilities: - Diagnose and troubleshoot product issues remotely via phone, email, or support systems - Guide field technicians on repair procedures, parts, and escalation decisions - Leverage prior hands-on repair experience to provide accurate technical direction - Coordinate with engineering/service teams to stay updated on repair protocols - Document cases, resolutions, and technical insights in CRM/ticketing systems - Support multiple concurrent cases while maintaining service quality standards - Ensure adherence to SLA, response time, and customer satisfaction targets Qualifications - Minimum 5 years of field repair experience - Strong troubleshooting and diagnostic capability - Ability to clearly communicate technical instructions remotely - Experience with CRM/ticketing tools and service workflows - High level of organization and multitasking ability - Legally authorized to work in the U.S. Requirements Track-Specific Requirements: - Home Appliance (HA) Triage Technician - Experience repairing major home appliances (e.g., refrigerators, washers, dryers, ovens) - Certification in home appliance repair preferred - Experience with R600 refrigeration systems strongly preferred - Strong knowledge of mechanical and electrical components in household appliances - TV (Television) Triage Technician - Experience repairing TVs (LED, OLED, QLED, Smart TVs) - Strong understanding of: - Panel/display issues (backlight, dead pixels, burn-in) - Main board / power board diagnostics - Firmware / software troubleshooting - Ability to guide field technicians on module-level replacement (panel, boards, PSU) - Experience with major TV brands (Samsung, LG, etc.) preferred - Familiarity with service modes, firmware updates, and diagnostic tools Preferred Qualifications - Prior experience in remote support / call center / technical support environment - Experience supporting field technicians - Familiarity with warranty processes and service operations Work Location - Remote (U.S. based) - Optional Office: Fort Lee, NJ (if within proximity)

Role Description The Warranty & Refund Administrator is responsible for validating and processing refund requests and warranty claims, while supporting Authorized Service Provider (ASP) onboarding and CRM operations. This role serves as a key control point between Tier 1 Support, ASPs, and Finance — ensuring all submissions are accurate, complete, and compliant with Midea policies before processing. Key Responsibilities - Refund Validation & Processing - Review and validate refund requests submitted by Tier 1 - Ensure accuracy of customer details, proof of purchase, eligibility, and refund amounts - Return incomplete or incorrect submissions with clear guidance - Process approved refunds and maintain proper documentation - Warranty Claims Administration - Review and process warranty claims submitted by ASPs - Validate labor, parts, and supporting documents against warranty policies - Approve or reject claims and coordinate with ASPs for corrections - Maintain accurate records in Call Experts CRM - ASP Registration & Support - Register and onboard new Authorized Service Providers in Call Experts CRM - Set up accounts, permissions, and service coverage - Maintain accurate ASP profiles and documentation - Provide basic guidance on claim submission and system usage - Payroll & Financial Validation - Prepare and submit weekly warranty and refund claim payroll - Ensure all charges (labor, parts, travel) are accurate and compliant - CRM & Operational Support - Provide support for Call Experts CRM (claims, tickets, access issues) - Assist Tier 1 and ASPs with workflows and system navigation - Escalate system-related issues to appropriate teams - Quality Control & Compliance - Ensure all transactions meet internal policies and audit requirements - Identify recurring issues and recommend process improvements Qualifications - 3+ years of experience in warranty, claims processing, or service operations - Strong attention to detail and accuracy - Experience with CRM systems (Call Experts is an asset) - Strong communication and problem-solving skills - Proficiency in Microsoft Excel Requirements - Experience supporting service provider networks (ASP) - Background in appliance or consumer goods industry - Experience in refund or payroll processing

ABOUT US: CEF Solutions Inc. is a Consulting Services and Business Process Outsourcing (BPO) company specializing in BPO Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and Staffing solutions. We take pride in our expertise in providing specialized staffing services, ensuring that clients have access to top talent that aligns with their operational goals. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience. Company website: www.CEF.inc JOB DESCRIPTION: We are looking for a well-rounded Digital Marketing & Social Media Specialist with 3–5 years of experience to join our remote Marketing Communications team. This role covers social media management, paid advertising, video editing, performance reporting, and day-to-day digital marketing operations. The right person is equally comfortable running a Meta ad campaign, editing a testimonial video, and keeping tracking spreadsheets clean and up to date. Responsibilities Social Media Management - Manage and publish daily content across Facebook, Instagram, and other active platforms - Develop and maintain a monthly content calendar in coordination with the team lead - Write captions and short-form copy tailored to a professional dental audience (B2B and B2C) - Monitor comments, DMs, and community interactions — respond or escalate within 24 hours - Manage and moderate the company's Study Club Facebook Group, a community for dental professionals to share clinical cases - Conduct basic social listening: track competitor activity and identify outreach or content opportunities Paid Advertising — Meta Ads - Set up, manage, and optimize paid campaigns on Meta Ads Manager: awareness, lead generation, and retargeting - Build audience segments using custom audiences, lookalikes, and interest-based targeting - Monitor daily ad spend and performance; make real-time adjustments to stay within budget and hit targets - Run A/B tests on creative, copy, and audience targeting; document and apply learnings - Produce monthly performance reports: CPL, CTR, ROAS, reach, and frequency with recommendations - Coordinate with the designer on ad creative briefs and required asset specs Video Editing - Edit testimonial and product videos from raw footage (up to 3 hours of footage per project) - Add subtitles, lower thirds, motion graphics, and branded end cards per brand guidelines - Export platform-optimized versions for Facebook, Instagram Reels, and YouTube - Ensure consistent brand tone and visual style across all video outputs - Manage video file organization and maintain a library of finished and raw assets SEO & Content Performance - Monitor website traffic via Google Analytics (GA4); flag notable changes in traffic sources or behavior - Track UTM parameters and campaign links to ensure accurate source attribution - Conduct basic keyword research to inform social content and web copy needs - Support landing page performance monitoring and surface optimization suggestions Email Marketing Support - Assist with scheduling and deploying email campaigns through Mailchimp - Maintain and update email lists — segmentation by region, specialty, and engagement status - Ensure list hygiene: process unsubscribes, bounces, and re-engagement flags regularly - Pull post-send performance reports: open rate, click rate, unsubscribe rate, and list growth Lead Management - Compile leads from paid and organic channels daily; organize by source, date, and quality - Send a structured morning lead report to the U.S. sales team by 9:00 AM EST each business day - Flag high-priority leads for immediate follow-up by the sales team - Maintain lead attribution tagging for monthly reporting and campaign ROI tracking Marketing Admin & Operations - Maintain billing and vendor invoice tracking in Excel or Google Sheets — log payments, due dates, and approvals - Update campaign tracking spreadsheets: ad budgets, spend actuals, and performance summaries - Maintain shared digital asset folders and campaign documentation for team reference - Support platform account management: ad account settings, pixel setup, and audience updates Requirements - 3–5 years of experience in digital marketing, social media, or a related role - Proven hands-on experience with Meta Ads Manager — campaign setup, optimization, and reporting - Video editing experience with Adobe Premiere Pro, CapCut, or equivalent tools - Comfortable writing professional English copy for social media and marketing communications - Solid working knowledge of Google Analytics (GA4) and UTM tracking - Strong Excel or Google Sheets skills — organized reporting and basic formulas expected - Able to work with EST overlap for daily lead reporting and team check-ins - Detail-oriented and comfortable managing multiple workstreams independently Nice to Have - Experience with Mailchimp or other email marketing platforms - Familiarity with social listening tools (Sprout Social, Mention, or similar) - Motion graphics or After Effects experience - Background in healthcare, dental, or B2B professional audience marketing

ABOUT US: CEF Solutions Inc. is a Consulting Services and Business Process Outsourcing (BPO) company specializing in BPO Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and Staffing solutions. We take pride in our expertise in providing specialized staffing services, ensuring that clients have access to top talent that aligns with their operational goals. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience. Company website: www.CEF.inc JOB DESCRIPTION: We are looking for a reliable and detail-oriented Marketing Operations Admin to serve as the operational backbone of our Marketing Communications team. This role keeps the team running smoothly — managing event logistics, inventory programs, email distribution, vendor coordination, and gift fulfillment so the rest of the team can stay focused on creative and digital execution. Responsibilities Exhibition & Event Administration - Handle booth registration, payments, and procurement for major trade shows (2x per year) - Source and coordinate branded materials, giveaways, and printed kits for each event - Track event-related expenses and submit records for budget reconciliation - Maintain an event calendar with deadlines, vendor contacts, and logistics checklists - Coordinate shipping of event materials and confirm on-site delivery timelines Inventory & Marketing Logistics - Manage inventory and fulfillment for ongoing programs: Free Drill kits and New Customer Gift packages - Track outbound shipments and follow up on delivery issues with carriers - Maintain accurate inventory logs in Excel or Google Sheets; alert team lead when stock needs replenishment - Coordinate with the U.S. sales team on regional distribution requests and fulfillment priorities Database & Newsletter Distribution - Build, segment, and maintain the master email list in Mailchimp by region, specialty, and status - Execute final newsletter sends following team lead approval and designer asset delivery - Ensure list hygiene on a regular cadence: process unsubscribes, bounces, and opt-in updates - Pull post-send reports and share open rate, click rate, and list health summaries with the team Gift Sourcing & Fulfillment - Research and evaluate gift options for new customer welcome and appreciation programs - Manage vendor relationships, purchase orders, and delivery timelines for gift procurement - Coordinate with the U.S. sales team to ensure timely distribution to new accounts - Track gift inventory and proactively reorder to maintain buffer stock General Admin & Operations Support - Maintain billing and vendor invoice tracking — log payments, due dates, and approval status - Update and organize procurement records: PO logs, vendor contacts, and order history - Keep shared folders and documentation structured and accessible for the team - Support light data entry and reporting tasks as assigned by the team lead Requirements - 2+ years of experience in marketing admin, operations coordinator, or similar role - Strong Excel or Google Sheets skills — comfortable with tracking logs, basic formulas, and organized record-keeping - Experience with Mailchimp or other email distribution platforms - Highly organized with strong attention to detail and ability to manage multiple tasks at once - Good written English for remote coordination with the U.S. team - Reliable and self-directed — able to keep operations running without close supervision - Experience with vendor coordination, procurement, or logistics is a strong plus Nice to Have - Experience coordinating trade show or event logistics - Familiarity with inventory management or fulfillment workflows - Background in healthcare, dental, or medical device industry (not required)

ABOUT US: CEF Solutions Inc. is a Consulting Services and Business Process Outsourcing (BPO) company specializing in BPO Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and Staffing solutions. We take pride in our expertise in providing specialized staffing services, ensuring that clients have access to top talent that aligns with their operational goals. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience. Company website: www.CEF.inc JOB DESCRIPTION: The Finance Specialist will be responsible for managing various financial tasks to support the Finance Team. This role requires proficiency in financial systems and processes, attention to detail, and the ability to work efficiently in a deadline-oriented environment. ROLE AND RESPONSIBILTIES: New Vendor Registration: - Process new vendor registration requests through the system. - Input all necessary information for new vendors to obtain approvals. - Ensure accuracy and completeness of vendor data. New Wire Template Creation: - Create new wire templates on the company's bank websites. - Ensure templates are set up correctly for future transactions. Wire Journal Creation: - Create Wire Journals upon receiving Other Payable JEs' information (e.g., Journal number, vendor name, and code). - Confirm no duplicate payments by checking the ERP system. - Accurately input data and offset other payable journals. Cash Outgoing Summary Creation: - Utilize the Finance team's Excel template to create Cash Outgoing Summaries. - Input necessary data into the template and ensure accuracy. Prepare Wire Initiates: - Set up wire initiates based on the Cash Outgoing Summary using the company's bank wire templates. - Follow proper procedures to ensure timely and accurate wire transfers. Daily Payment Journal: - Offset other payable Journals using daily bank statements to complete the daily payment journal. - Follow the same procedures as in the Wire Journal creation process. Daily Cash Report: - Create the daily cash report using the company's Cash Report Excel template. - Ensure all entries are accurate and up to date. QUALIFICATIONS: - Bachelor's degree in Finance, Accounting, Business Administration, or related field, with 1-3 years of experience in a finance role, preferably in a BPO or shared services environment. - Proficient in MS Office Suite, with strong Excel skills. - Strong numerical and analytical skills with the ability to work accurately with financial data. - Open to feedback and able to apply coaching effectively in a fast-paced environment - Excellent communication skills. - Strong attention to detail, deadline and goal oriented. - Ability to drive results in a fast-paced, deadline-oriented environment.