Client Operations Manager

OperationsOperationsFull TimeRemoteLeadTeam 10,001

Location

France

Posted

52 days ago

Salary

0

Seniority

Lead

No structured requirement data.

Job Description

Client Operations Manager

USPI

Position Overview: Reporting to the Director of Client Operations, the Client Operations Manager is responsible for ensuring best practice and optimal revenue cycle results for assigned CBO clients, with direct oversight of 8-12 clients. The Client Operations Manager is accountable to client and employee satisfaction, KPI and other client performance results and collaborating internally and externally to drive revenue cycle and reimbursement initiatives. This role develops an environment and culture that embraces continuous improvement and innovation to ensure best practices are achieved in all areas of the revenue cycle. They will lead a team of A/R Specialists to ensure maximized collectability of services performed. Ensuring that internal policies and practices support the operational quality, efficiency, and compliance of all standard practices. They will coordinate with other cross functional areas that impact or support RCM to ensure appropriate collaboration and system wide efficiency of operations while providing oversight and employee development for direct reports. Responsibilities: - Manages a team of 6-10 employees who complete the accounts receivable functions resulting in revenue generation. - Continuously evaluates and is expected to be actively involved in ensuring all revenue cycle operations are well-managed, delivering excellence in quality standards, consistently meeting the organizations and client expectations. - Facilitates the identification of issues and solutions by team members related to delays in achieving payment resolution. - Monitors collection processes to determine cash flow improvement opportunities. - Manages the aging of accounts receivable by trending and analyzing the A/R, and thorough communication with payers. - Manage the implementation of key strategies; fostering an environment of accountability to create a high performing team. - Successfully communicates trends, issues, resolutions as well as proactively communicates opportunities to clients. - Must become expert on respective clients, regional payer trends and overall client specifics. - Maintains thorough understanding of health insurance and government programs, when necessary. - Assist assigned staff in establishing daily/weekly workflows to accomplish KPIs. - Manage assignments across entire team to meet employee productivity and collection efforts across all client facilities. - Provides analysis, reporting, and recommendations for revenue performance in key metrics including billing, collection, and posting, such as A/R aging’s, volumes, and trends. - Conduct routine quality assurance reviews of work completed; initiate coaching measures as needed. - Evaluate the audit findings, creating and establishing baselines and expectations to measure improvements. - Leverage audit findings to identify training needs for system education, industry updates and changes in collections processes and protocols. - Provide training for newly hired and existing employees to generate consistent team output.

Related Categories

Related Job Pages

More Operations Jobs

Twilio logo

System Ops Administrator

Twilio

Twilio is a Platform-as-a-Service (PaaS) company established in 2007. In support of a flexible workplace, Twilio has previously posted freelance, flexible sched

Operations52 days ago

• Manage Salesforce user setup, roles, profiles, permissions, and security settings. • Oversee Salesforce case management, ensuring SLAs and response times are met. • Maintain page layouts, workflows, validation rules, and approval processes. • Serve as the escalation point for advanced Salesforce user requests. • Troubleshoot and resolve CPQ and multi-instance Salesforce issues. • Configure and maintain Salesforce CPQ (catalogs, pricing, discounting, approvals). • Support OLM processes including orders, renewals, cancellations, and billing triggers. • Ensure synchronization of Salesforce data with ERP/Billing systems. • Collaborate with Sales Ops, Finance, IT, and Product teams. • Recommend process automation and continuous improvement. • Support UAT, deployments, and develop user training materials.

Canada
$90.8K - $113.5K / year
Job Closed
GoMedicus Group logo

IT Project & Operations Manager – Clinical IT Integration

GoMedicus Group

(Re)Connect patients and doctors in hybrid primary care ecosystems - anywhere, anytime

Operations52 days ago
Full TimeRemoteTeam 51-200H1B No Sponsor

• IT integration for practice acquisitions · You are responsible for the technical IT aspects of each practice integration: inventory of existing infrastructure, migration planning, rollout — from network configuration to switching the practice management system (PVS) to Tomedo. • You coordinate external IT service providers, telecommunications vendors and the PVS provider — ensuring all parties deliver on schedule. • You develop a standardized IT onboarding blueprint that improves with each integration and demonstrably reduces integration time. • IT operations & second-level support · You are the central escalation point for IT issues in our practices: you resolve what first-level support cannot — quickly, pragmatically and fit for practice. • You operate and evolve our internal IT infrastructure: hardware management, networks, licenses, and interfaces to external systems. • You define SLAs, document processes and ensure IT outages in practices become the exception. • IT project management & further development · You lead IT projects from requirements gathering to go-live: new system integrations, interfaces between PVS and the GoMedicus platform, and rollouts of new tools. • You work closely with the tech entity: you translate operational IT requirements from the practices into technical specs and accept developments. • You proactively identify improvement opportunities in the IT landscape and prioritize them together with Operations and Technology.

Germany
€60K - €70K / year
Job Closed
The Standard - StanCorp Financial Group logo

Loan Closer I

The Standard - StanCorp Financial Group

The Standard, also known as StanCorp Financial Group and Standard Insurance Company, is an insurance and financial services business based in Portland, Oregon. Founded as Oregon Li

Operations52 days ago

Loan Closer I remote type Remote (USA) locations Portland, OR Remote, USA time type Full time job requisition id REQ006522 The next part of your journey is right around the corner — with The Standard. A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference? Job Summary This team manages the end-to-end closing process for commercial real estate loans, ensuring compliance with legal, underwriting, and company requirements. You'll handle loan document preparation, title and escrow coordination, funding, and due diligence. Your role will include reviewing title reports, analyzing borrowing entities, and ensuring all transaction requirements are met on time. Attention to detail and the ability to manage multiple transactions efficiently are key to success in this role. Key Responsibilities: - Manage a pipeline of transactions, ensuring timely closings while analyzing loan commitments and coordinating with title, escrow, and legal teams. - Review and analyze title reports, title policies, and endorsements to assess risks and ensure compliance with the company’s collateral requirements. - Evaluate complex borrowing entities, reviewing entity documentation and verifying the borrower’s authority to execute the loan. - Prepare and send accurate loan documents, escrow instructions, and funding wire packages, ensuring all terms and requirements are met. - Maintain accurate records in systems, track pipeline status, and contribute to system enhancements and document management. Skills and Background You’ll Need: Education: High School Diploma or equivalent. Associate’s degree is preferred. Experience: At least 6 months of commercial mortgage industry experience. - Proficiency in Microsoft Office (Word, Excel, Outlook, Teams), Adobe Acrobat DC, and cloud platforms like Box, OneDrive, and SharePoint. - Strong communication, organizational, and critical thinking skills. - Experience with commercial real estate title reviews, surveys, and legal due diligence. Key Behaviors of a Successful Candidate - Driving Success: Acts with urgency, pursues ambitious goals and shows resilience in the face of obstacles and setbacks.                 - Improvement Mindset: Continually seeks new ways to create business/ customer value by identifying and implementing opportunities for improved efficiency, effectiveness and innovation.                           - Winning Together: Actively engages colleagues to achieve shared outcomes by developing trust, inviting diverse perspectives and pushing to bring the best ideas forward. Why Join The Standard? We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect: - A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions - An annual incentive bonus plan - Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure - A supportive, responsive management approach and opportunities for career growth and advancement  - Paid parental leave and adoption/surrogacy assistance - An employee giving program that double matches your donations to eligible nonprofits and schools In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard. - Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance. The actual compensation for this role will be based on a combination of education and experience, knowledge and skills, position budget, internal equity, and market data. Salary Range: 25.72 - 34.13 Positions will be posted for at least 5 days from original posting date. Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability or veteran status or any other condition protected by federal, state or local law. Except where precluded by state or federal law, The Standard will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance. The Standard offers a drug- and alcohol-free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on The Standard's property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation and employment, education and licensing verification as a condition of employment. After any conditional offer of employment is made, the background check will include an individualized assessment based on the applicant’s specific record and the duties and requirements of the specific job. Applicants will be provided an opportunity to explain and correct background information. All employees of The Standard must be bondable.

Worldwide
$26 - $34 / hour
UGG logo

Retail Operations Manager

UGG

The UGG brand, which started as a retail shoe company, was founded in 1978 on a southern California beach by a surfer whose Australian roots had created a love

Operations52 days ago

Retail Operations Manager      Remote   US - California Remote US - Nevada Remote US - Illinois Remote US - Georgia Remote US - Florida Remote US - Connecticut Remote US - Washington Remote US - Texas Remote US - Pennsylvania Remote US - Oregon Remote US - New York Remote US - Wisconsin Remote US - Minnesota Remote US - Massachusetts Remote US - Colorado Remote US - Hawaii Remote US - Missouri Remote US - Maryland Remote US - Virginia Remote US - North Carolina Remote US - New Jersey Remote US - New Hampshire Remote   Full time      At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us.    Job Title: Retail Operations Manager - NA UGG Reports to: Sr. Manager, Retail Operations - Americas Location: Remote   Interested applicants must reside in one of the following approved states: California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New York, North Carolina, Oregon, Pennsylvania, Texas, Virginia, Washington, Wisconsin   The Role As Retail Operations Manager for UGG North America, you’ll play a pivotal role in driving operational excellence and efficiency across our retail stores. You’ll lead process improvement initiatives, oversee retail projects, and manage construction for new store openings, pop-ups, closures, and renovations. Your focus will be on maintaining retail facilities, supporting operational standards, and monitoring capital expenditures, all while partnering with retail leadership and cross-functional teams to translate strategic priorities into store-level action.   We celebrate diversity--of your background, your experiences and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together.   Your Impact - Project manage and collaborate with cross-functional partners for all store openings, closures, remodels, and relocations - Manage construction vendors for North American store projects and track budgets for CAPEX and operating expenses - Oversee daily operations of stores across North America, ensuring compliance with company policies and procedures - Monitor and analyze store inventory performance metrics, implementing corrective actions for improvement - Oversee operational reporting and share robust reports with the wider retail team to support compliance and operational excellence - Oversee, localize, and roll out retail systems and systematic training for North American retail stores - Communicate with stakeholders throughout new and existing programs to garner support and alignment - Identify opportunities for process improvement and implement best practices across all programs - Own Loss Prevention across all NA stores, including reporting, store training, and external security support - Maintain strong relationships with LP partners and vendors to ensure stores are supported - Implement effective Loss Prevention measures to safeguard company assets and minimize shrinkage - Lead and develop a high-performing retail operations team, providing coaching, guidance, and performance feedback - Maintain strong relationships with vendors, address concerns, and assess/prioritize store maintenance issues - Procure new vendors to improve service to stores across North America   Who You Are - Bachelor’s Degree or equivalent experience - PMP/CAPM a plus but not required - 5+ years of construction/project management experience, with a strong emphasis on delivering in retail stores - 5+ years of high-level retail experience/leadership experience - Proven experience in planning, scheduling, budgeting, resourcing, and successfully executing multiple concurrent projects - Consistent history of effective collaboration with internal and external partners to meet project deadlines - Proven ability to drive high-velocity results and sustain a vibrant brand culture across a distributed network - Expert at maintaining rigorous store compliance across safety, inventory health, and SOPs - Skilled in orchestrating specialized retail vendors and contractors for seamless service delivery - Demonstrated proficiency in managing CAPEX and OPEX budgets for resource efficiency and profitability - Capable of influencing corporate, regional, and retail leadership and delivering high-impact presentations - Expert at deconstructing complex initiatives into actionable workstreams for flawless execution - Able to manage a diverse portfolio of competing priorities while maintaining quality - Advanced mastery of Microsoft Office Suite for data analysis, project tracking, and communications   What We'll Give You – - Competitive Pay and Bonuses - We’ve created a variety of competitive compensation programs to foster career development, reward success and to show our employees just how much they’re valued. - Financial Planning and wellbeing - No matter what financial goals our employees have set, we want to help them get there. Our plans provide powerful ways to protect income, pay for expenses and invest in the future. - Time away from work - Sometimes we need time away to be with family, focus on our health or just simply recharge. Our plans support our employees’ needs to get out, get healthy and come back stronger than ever. - Extras, discounts and perks - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras - Growth and Development - Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development. - Health and Wellness - There’s nothing basic about our comprehensive health and wellness programs and offerings. While at work and at play, we aim to support a healthy lifestyle   $96,600.00 - $130,400.00   The salary range posted reflects the estimated minimum and maximum target for new hire salaries for this role in: Goleta, California (Remote)   Individual pay will be determined by location and additional factors, including job related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary for your preferred location during the hiring process.   Equal Employment Opportunity Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer, and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants regardless of their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all the other beautiful parts of your identity.

California + 15 moreAll locations: California | Nevada | Illinois | Georgia | Florida | Connecticut | Washington | Texas | Pennsylvania | Oregon | New York | Wisconsin | Minnesota | Massachusetts | Colorado | Hawaii
$96.6K - $130.4K / year