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Twilio is a Platform-as-a-Service (PaaS) company established in 2007. In support of a flexible workplace, Twilio has previously posted freelance, flexible sched
System Ops Administrator
Location
Canada
Posted
53 days ago
Salary
$90.8K - $113.5K / year
Seniority
Senior
Job Description
System Ops Administrator
Twilio
• Manage Salesforce user setup, roles, profiles, permissions, and security settings. • Oversee Salesforce case management, ensuring SLAs and response times are met. • Maintain page layouts, workflows, validation rules, and approval processes. • Serve as the escalation point for advanced Salesforce user requests. • Troubleshoot and resolve CPQ and multi-instance Salesforce issues. • Configure and maintain Salesforce CPQ (catalogs, pricing, discounting, approvals). • Support OLM processes including orders, renewals, cancellations, and billing triggers. • Ensure synchronization of Salesforce data with ERP/Billing systems. • Collaborate with Sales Ops, Finance, IT, and Product teams. • Recommend process automation and continuous improvement. • Support UAT, deployments, and develop user training materials.
Job Requirements
- 3+ years’ experience as a Salesforce Administrator (Sales Cloud)
- Salesforce Administrator certification (ADM-201)
- Strong expertise in Salesforce administration and configuration
- Understanding of Salesforce data model, sharing rules, and security
- Experience troubleshooting complex integrated system issues.
Benefits
- healthcare
- a retirement savings program
- generous time off
- ample parental and wellness leave
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We love it here, and think you will, too. #LI-Remote $19.50 Fixed Rate




