Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. How you'll make an impact - Apply claims management experience to execute decision-making to analyze claims exposure, plan the proper course of action, and appropriately resolve claims. - Interact extensively with various parties involved in the claim process to ensure effective communication and resolution. - Provide exceptional customer service to our claimants on behalf of our clients exhibiting empathy through each step of the claims process - Handle claims consistent with clients' and corporate policies, procedures, and standard methodologies in accordance with statutory, regulatory, and ethics requirements. - Document and communicate claim activity timely and efficiently, supporting the outcome of the claim file. About You Ideal candidates for this position will have: • Claims Background: Commercial General Liability • Jurisdictional Experience: Any • Active Adjusters' licenses: Any As a key member of our experienced Claims Adjuster team, you will: - Investigate, evaluate, and resolve complex General Liability claims with moderate supervision, engaging your analytical skills to make decisions and bring claims to resolution. - Work in partnership with our clients to deliver innovative solutions and enhance the claims management process - Think critically, solve problems, plan, and prioritize tasks to optimally serve clients and claimants Required Qualifications: • High School Diploma. • Minimum of 5 years related claims experience. • Appropriately licensed and/or certified in all states in which claims are being handled. • Knowledge of accepted industry standards and practices. • Computer experience with related claims and business software. Desired Qualifications: • Bachelor's Degree • Retail Claims • Property Damage Claims • Bodily Injury Claims • Litigation Management • Contractual Indemnification, Risk Transfer, Tenders #LI- WG1 #LI- Remote

Position Summary The Claims Processor provides customer service and processes routine health and welfare claims on assigned accounts according to plan guidelines and adhering to Company policies and regulatory requirements. "Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role." Key Duties and Responsibilities - Maintains current knowledge of assigned Plan(s) and effectively applies that knowledge in the payment of claims. - Processes routine claims which could include medical, dental, vision, prescription, death, Life and AD&D, Workers’ Compensation, or disability. - May provide customer service by responding to and documenting telephone, written, electronic, or in-person inquiries. - Performs other duties as assigned. Minimum Qualifications - High school diploma or GED. - Six months of experience processing health and welfare claims. - Basic knowledge of benefits claims adjudication principles and procedures and medical and/or dental terminology and ICD-10 and CPT-4 codes. - Possesses a strong work ethic and team player mentality. - Highly developed sense of integrity and commitment to customer satisfaction. - Ability to communicate clearly and professionally, both verbally and in writing. - Ability to read, analyze, and interpret general business materials, technical procedures, benefit plans and regulations. - Ability to calculate figures and amounts such as discounts, interest, proportions, and percentages. - Must be able to work in environment with shifting priorities and to handle a wide variety of activities and confidential matters with discretion - Computer proficiency including Microsoft Office tools and applications. Preferred Qualifications - Experience working in a third-party administrator. *Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice. Working Conditions/Physical Effort - Prolonged periods of sitting at a desk and working on a computer. - Must be able to lift up to 15 pounds at times. Disability Accommodation Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at recruiting@zenith-american.com, and we would be happy to assist you. Zenith American Solutions Real People. Real Solutions. National Reach. Local Expertise. We are currently looking for a dedicated, energetic employee with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day. Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before. We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American! We realize the importance a comprehensive benefits program to our employees and their families. As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more!

• Investigating and settling property and first party claims and third-party claims • Initiate the investigation of new claims • Make liability/coverage decisions • Evaluate and negotiate settlements of collision, specified perils, and property damage, as appropriate • Manage and oversee the work of outside adjusters, appraisers and experts • Establish contact with the insured and claimant within established protocol • Recognize coverage issues and bring them to the attention of the supervisor • Develop basic understanding of liability and coverage principles • Recognize state specific laws and claims regulations throughout the United States to ensure proper compliance in claims investigation including sending and securing proper documentation • Complete research to determine market value on automobiles and heavy equipment to make recommendations on total loss settlement values using proper state valuation methods • Summarize and make recommendations for disposition of claims in excess of the individual settlement authority • Respond to time sensitive material including but not limited to intercompany arbitration hearings, and department of insurance complaints • Manage a diary system to systematically review and resolve claims within the specified state compliance guidelines • Maintain state license by completing continuing education coursework and/or work towards a claims designation • Handle small claim suits as needed • Other duties as assigned by the claims supervisor

• Responsible for investigating and confirming facts of loss for advanced auto claims • Determines coverage, liability, and damages • Adjusts and negotiates claims within authority • Applies increased experience in Adjuster II level or specialty position • Handles investigation regarding advanced auto claims with exercise of discretion