• Du bearbeitest Kundenanfragen zu Bestellungen, Lieferungen und Produkten • Du verwaltest Bestellungen, Rücksendungen und Erstattungen im System • Du pflegst und aktualisierst Kundendaten • Du bearbeitest Reklamationen und Sonderfälle • Du stellst einen hohen Qualitätsstandard im Kundenservice, sowie Kundenbindung sicher

Sobre Nosotros – Remote Talent LATAM En Remote Talent LATAM conectamos talento excepcional de América Latina con empresas líderes a nivel global. Nuestro enfoque está en relaciones a largo plazo, crecimiento profesional y resultados de alto impacto. Sobre el Cliente Nuestro cliente es una academia digital líder en el mercado hispanohablante, con presencia internacional y un fuerte enfoque en educación online y transformación profesional. Se encuentran en una etapa de crecimiento acelerado, operando con altos volúmenes de leads y clientes, especialmente durante lanzamientos masivos. Su enfoque combina experiencia humana + automatización + inteligencia artificial, buscando escalar sin perder cercanía ni calidad. Sobre el Rol Este rol es responsable de liderar la experiencia de atención al cliente a través de canales escritos (WhatsApp, email, redes sociales), asegurando una experiencia cálida, cercana y altamente efectiva. Actuarás como el punto central de la operación de atención, coordinando equipo interno y externo, y participando activamente en la evolución de automatizaciones y agentes de IA. No es un rol técnico de programación, pero sí requiere pensamiento lógico, análisis y capacidad de mejora continua. Responsabilidades Clave - Supervisar la operación de atención en todos los canales escritos, asegurando calidad, tiempos de respuesta y experiencia del cliente - Liderar, desarrollar y dar seguimiento al equipo de atención (interno y externo) - Coordinar con agencias externas durante lanzamientos de alto volumen - Auditar conversaciones para garantizar tono, claridad y alineación con la marca - Co-crear, entrenar y optimizar agentes de IA junto al equipo técnico - Crear y mantener SOPs, FAQs y bases de conocimiento actualizadas - Detectar patrones, objeciones y oportunidades a partir de conversaciones con leads y clientes - Intervenir en casos complejos o escalados cuando sea necesario - Monitorear métricas clave (tiempos de respuesta, conversión, satisfacción, etc.) y tomar decisiones basadas en datos

Customer Service Representative Insurance, Remote Deliver high-quality customer support in the insurance sector from a fully remote Ontario-based role. Handle client inquiries, resolve billing and service concerns, and provide clear updates on claims using bilingual communication and digital tools in a fast-paced environment. What is in it for you: • Hourly salary of $21.50. • 12-month contract with the potential for permanent employment. • Full-time position: 37.50 hours per week. • Enjoy the flexibility of remote work. Responsibilities: • Respond to customer inquiries regarding products and services via phone and email. • Identify customer issues and provide appropriate solutions or follow-up. • Resolve service or billing concerns, including refunds, exchanges, and bill adjustments. • Communicate claim investigation updates and planned adjustments to customers. • Escalate unresolved complaints to the appropriate internal departments. • Maintain detailed and accurate records of customer interactions and actions taken. • Ensure a professional, customer-focused experience while meeting productivity expectations. What you will need to succeed: • Postsecondary education or equivalent experience. • 2-4 years of customer service experience handling inquiries and complaints. • Bilingual in English and French to support clients in both languages. • Strong verbal and written communication skills with the ability to build positive customer interactions. • Excellent attention to detail with the ability to accurately document customer information and interactions. • Strong interpersonal skills and a customer-focused mindset. • Proficiency with computer applications, including Microsoft Outlook and data entry systems. • Ability to work independently and manage time effectively in a fast-paced environment. • Ability to manage high volumes of calls or inquiries while maintaining service quality. • Experience handling billing adjustments, refunds, or service resolutions is an asset. • Exposure to inbound and outbound call environments is an asset. • Customer service experience in corporate, financial, insurance, or medical settings is preferred. • Familiarity with issue escalation processes is an asset. Why Recruit Action? Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted. # MFCJP00016570

Overview About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: - Paid Training - Competitive Wages - Full Benefits (Medical, Dental, Vision, 401k and more) - Paid Time Off - Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY. Responsibilities Your Responsibilities Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. - Handle and carefully respond to all customer inquiries - Provide excellent customer service through active listening - Work with confidential customer information and treat it sensitively - Aim to resolve issues on the first call by being proactive - Appropriately communicate with customers - Calmly attempt to resolve and de-escalate any issues - Escalate interactions when necessary and appropriate - Track all call related information for auditing and reporting purposes - Provide feedback on call issues - Upsell if required Qualifications We’re looking for fearless people – people who are inspired to deliver only the best in all that we do. Qualifications: - High School Diploma or equivalent. - Minimum of 6 months of customer service experience. - Must be 18 years of age or older. - Ability to type at least 25 words per minute. - Comfortable with desktop computer systems and have general knowledge of Windows-based systems. - Customer service and/or sales experience preferred. - College degree preferred but not required. Key Competencies: - Process Excellence: Demonstrate commitment to following established procedures and be customer service driven. - Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals. - Communication: Outstanding communication, listening, and analytical skills. - Organizational Skills: Strong organizational and problem-solving skills. - Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused. - Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts. - Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. - Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience. Work from Home Requirements: - Internet Requirements: - Minimum subscribed download rate equal or exceeds 15.0 Mbps - Minimum subscribed upload rate equal or exceeds 5.0 Mbps - ISP must have no packet loss and ping under 50ms - Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN - Proof of internet speed required - Clean and quiet workspace Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. EOE/Disability/Vets