Our vision aims to empower our clients by actively leveraging our broad range of services. With our global presence, we have career opportunities all across the world which can lead to a unique, exciting and fulfilling career path. Pick your path today! To see what career opportunities we have available, explore below to find your next career! Please be aware of employment scams where hackers pose as legitimate companies and recruiters to obtain personal information from job seekers. Please be vigilant and verify the authenticity of any job offers or communications. We will never request sensitive information such as Social Security numbers or bank details during the initial stages of the recruitment process. If you suspect fraudulent activity, contact us directly through our official channels. Stay safe and protect your personal information. Job Summary: This position is responsible for providing administrative support and exceptional customer service to all Acuity team members on a medical exam or drug screening program within the Occupational Health Services business unit. Coordinates with examinees and network providers to schedule employment-related examinations. Interacts daily with other Acuity team members and provider network partners. Hours may vary to include weekends. Candidates local to Cape Canaveral Florida is preferred, but we will consider remote for the right candidate. Pay is $16.20 per hour Duties and Responsibilities: - Coordinate with examinees and network providers to schedule employment-related examinations. - Follow different protocols for each program. Adheres to program specific protocols, processes, and policies. - Utilize supporting software to process examinations from scheduling appointments, tracking progress, and recording final status for billing and delivery to the client. - Works closely with our medical team, examinees, employers, and contracted facilities to ensure the completion of the examination process. - Contact examinees and facilities to schedule requested examinations. - Contact providers regarding missing or incomplete examination results. - File, scan, and retrieve exam results to include laboratory, medical, and final determinations. - Consistently provides professional and gracious customer service. - Processes inbound and outbound phone calls, faxes, email, and mail. - Handle routine customer inquiries and assess call escalation; redirect calls as needed to the appropriate manager. - Meet or exceed established standards on a consistent basis for quality, customer service, productivity, and service level guidelines. - Handles all medical and drug screen results compliant to HIPAA standard practices. - Other duties as assigned. - May participate in interdepartmental project groups or task forces. - May assist other departments with routine administrative duties. - Performs duties in a safe manner. Follows the corporate safety policy.  Participates and supports safety meetings, training, and goals.  Ensures safe operating conditions within area of responsibility.  Encourages co-workers to work safely.  Identifies “close calls” and/or safety concerns to supervisory personnel.  Maintains a clean and orderly work area. - Assists in active implementation of company initiatives to ensure compliance with OSHA VPP, ISO, JCAHO, AAAHC, and other mandated regulations/standards. - May serve on the OSHA VPP, Safety, and Wellness Committees. Qualifications: - High School Diploma or equivalent - Customer service experience - Able to work a flexible schedule to accommodate work requirements. - Computer proficiency in MS Office Suite Apps, Adobe Acrobat, database software, etc. with the ability to toggle between multiple platforms. - High level of organization and detail oriented - Dependability - Good written and oral communication skills - Must be able to pass a background check and drug screen. Preferred Qualifications: - 1 year of office experience - Experience with medical terminology - Call Center Experience Physical Requirements and Work Conditions: - Work is normally performed in a typical interior/office work environment. - Work involves sitting and standing for prolonged periods of time. - May require bending and lifting up to 15 lbs. Acuity International is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status. For OFCCP compliance, the taxable entity associated with this job posting is: Acuity-CHS, LLC

• Deliver exceptional customer service to EQ Bank’s prospective customers by identifying their banking needs and providing accurate information and guidance on EQ Bank’s suite of products and offerings • Field large volumes of inbound calls and chats and ensure best-in-class service standards, while meeting EQ Bank’s response and resolution SLAs • Own the digital-onboarding experience and help customers onboard successfully, resolve issues if any and communicate status to all stakeholders involved in a timely manner • Strive to resolve customer issues and queries at first contact and escalate issues in accordance to EQ Bank’s complaints handling process • Communicate effectively with customers and propagate EQ Bank’s core values of Respect, Agility, Integrity, Service and Empowerment to build lasting customer relationships • Execute established controls to ensure adherence to regulatory requirements, Equitable and EQ Bank policies and Code of Conduct and Ethics • Identify, recommend and participate in implementation of opportunities for continuous improvement relative to customer experience and product delivery

Supervisor, Customer Service Supervisor, Customer Service Who are we? Versant Health is one of the nation’s leading administrators of managed vision care, serving millions of our clients’ members nationwide. We are driven by our mission to help members enjoy the wonders of sight through healthy eyes and vision. As a Versant Health associate, you can enjoy a comprehensive Total Rewards package, which includes health and dental insurance, tuition reimbursement, 401(k) with company match, pet insurance, no-cost-to-you vision insurance for you and your qualified dependents. We are also invested in your success. There are many opportunities for advancement and development throughout all stages of your career with us. See how you can make a difference with the support of strong leadership and a team environment. See Everything, Be Anything™. What are we looking for? The Customer Service Supervisor is responsible for overseeing the duties of the customer service staff as well as inspiring and leading the team members by example. They should be customer-centric, motivate staff to achieve business goals and provide feedback to the Customer Service Management team. The Customer Service Supervisor will also take escalated phone calls, direct processes, and coach Customer Service Associates for optimal efficiency in the Customer Service Department. The Customer Service Supervisor will work closely with various team members in the department to drive process improvement, increase quality, and ensure appropriate levels of training are achieved. Where you will have an impact - Assist with the planning and implementation of call center strategy - Assist with hiring and onboarding new call center employees - Ensure a friendly and motivating work environment - Ensure adherence to company’s policies and procedures, including but not limited to schedule adherence and timecard maintenance. - Keep the management team informed of recurring issues and problems - Prepare client ready and departmental reports - Assist in the formulation of targets for individuals and teams - Answering questions from staff and providing guidance and feedback - Coach and develop Customer Service Associates - Excellent communication and written skills - Provide recommendations for improvement to call flow, scripting, and training - Work in conjunction with the Quality Department to identify areas of development for CSA not meeting QA standards and those in need of coaching - Phone interaction with members, providers, and other external and internal constituents - Complete other duties as assigned that fall within the scope of delivery of good customer service - Other duties as assigned What’s necessary to do the job? - High School Diploma or equivalent. Bachelor’s degree in business or equivalent work experience preferred - Minimum Three (3) years of experience working in an inbound customer care or call center environment - Prior supervisory experience required; including call center experience in a healthcare, insurance, and/or account management work environment preferred - Proficiency in Microsoft Office - Experience in the vision insurance industry is preferred HIPAA & Security Requirements All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be always protected. As a result, Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program. Versant Health will never request money from candidates who seek employment with us and will never ask for any payment as part of the recruitment process. Versant Health is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at Versant Health without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

Territory: Korea Location: Ideally based in Seoul Travel: Approximately 50%, National Travel Language: Written and conversational English and Korean is required. Join Hologic’s Diagnostics team as a Clinical Applications Specialist and become a trusted partner to laboratories across Korea. In this field-based role, you will combine scientific expertise, technical troubleshooting, and customer engagement to help laboratories successfully implement and maximize the value of Hologic’s diagnostic solutions. Hologic’s diagnostic technologies enable laboratories to deliver fast, accurate results that support better patient care. As a Clinical Applications Specialist, you will work closely with laboratory teams to provide training, optimize workflows, and offer scientific and technical guidance to ensure confident and effective use of our in vitro diagnostic platforms. Acting as a key technical partner, you will collaborate closely with colleagues across Sales, Service, Marketing, and R&D while supporting laboratories in achieving efficient operations, strong user experiences, and high-quality clinical outcomes. What to Expect - Customer Training & Onboarding Deliver on-site and remote training for laboratory personnel on Hologic’s in vitro diagnostic portfolio. Support customers with assay setup, result interpretation, and instrument maintenance to ensure confident and effective system use. - Workflow Optimization Assess laboratory processes and recommend improvements that enhance efficiency and productivity using Hologic systems. Support integration with Laboratory Information Systems (LIS) and other laboratory technologies. - Technical Support & Troubleshooting Work alongside Field Service Engineers to resolve technical issues. Provide application-level troubleshooting for instruments, assays, and software to ensure smooth laboratory operations. - Clinical & Scientific Expertise Share relevant clinical insights and scientific knowledge related to Hologic diagnostic products. Engage in scientific discussions with laboratory professionals and act as a trusted resource for application-related questions. - Cross‑Functional Collaboration Partner with Sales, Marketing, and R&D teams to share customer insights and support continuous product improvement. Participate in product demonstrations, evaluations, and industry events when needed. - Compliance & Documentation Ensure training activities and documentation meet regulatory standards. Maintain accurate records of training sessions, customer interactions, and support activities. What We Expect - Bachelor’s or Master’s degree in Life Sciences or Medical Laboratory Science - Minimum of 6 years’ experience working in a laboratory environment - Strong communication and presentation skills with the ability to train and engage diverse audiences - A customer-focused mindset with strong problem-solving and analytical abilities - Ability to work both independently and collaboratively within cross-functional teams - Willingness to travel extensively (up to 50%) We’re looking for someone who is customer‑focused, proactive, and collaborative—someone who can represent the voice of the customer internally while working independently in the field. You’ll thrive in a fast‑moving environment, bring thoughtful problem‑solving to complex situations, and continuously look for ways to improve the customer experience. If you enjoy combining scientific expertise with relationship‑building and want to make a meaningful impact in diagnostic healthcare, this role offers the opportunity to do exactly that. #LI-HE1 #LI-Remote