Overview Answer with Care. Guide with Compassion. Support Every Step. We are seeking a dedicated Telephonic Triage RN to join our clinical call center team. This position is responsible for providing high-quality triage and nursing support over the phone for hospice patients and families during after-hours, holidays, and peak volume times. If you're an experienced, compassionate RN with strong clinical judgment and excellent communication skills, we invite you to bring your expertise home—literally. About the Role:The Telephonic Triage Nurse provides timely, expert guidance and support over the phone to hospice patients and families. This critical nursing role includes assessing symptoms, prioritizing calls, managing urgent care needs, and determining when an in-person visit is necessary. Part time shift, no benefits. Sunday Monday Tuesday Wednesday Thursday Friday Saturday11a-730p 5p-130a 10a-630p Key Responsibilities: - Receive and respond to calls for assigned hospice service areas - Prioritize urgent needs and assess callers’ symptoms to guide care decisions - Assign on-call staff or provide treatment guidance per Plan of Care - Provide education, emotional support, and continuity of care - Collaborate with the interdisciplinary team to manage symptoms and avoid crises - Document all calls accurately in electronic medical record systems - Promote patient/family choices and quality of life at end of life - Participate in Quality Assessment and Performance Improvement programs - Maintain professional and compassionate communication with all stakeholders - Provide triage coverage for multi-state/multi-agency network About You Qualifications: - Graduate of an accredited nursing program - Current Registered Nurse (RN) license in a NLC Compact State - Three (3) years of clinical nursing experience - At least two (2) years of experience in hospice, oncology, long-term care, or home health - Bachelor’s degree in nursing (BSN) preferred - Prior experience in telephone triage strongly preferred - Proficiency in EMR systems and Microsoft Office Suite - Current CPR certification, valid driver’s license, and automobile insurance Work From Home Requirements: - Reliable high-speed internet (minimum 10 MBPS download / 5 MBPS upload) - Dedicated, quiet workspace - Comfortable wearing a headset up to 12 hours - Ability to navigate multiple computer screens (dual monitors + laptop) - Ability to report to nearest Gentiva branch if needed due to equipment issues Skills and Traits for Success: - Deep knowledge of hospice care and end-of-life needs - Strong patient assessment and communication skills - Ability to remain calm, clear, and compassionate in emotional or urgent situations - Adaptable, dependable, and solutions-focused - Strong documentation and time management capabilities - Sensitivity to diverse backgrounds and experiences We Offer Benefits for All Associates (Full-Time, Part-Time & Per Diem): - Competitive Pay - 401(k) with Company Match - Career Advancement Opportunities - National & Local Recognition Programs - Teammate Assistance Fund Additional Full-Time Benefits: - Medical, Dental, Vision Insurance - Mileage Reimbursement or Fleet Vehicle Program - Generous Paid Time Off + 7 Paid Holidays - Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care) - Education Support & Tuition Assistance (ASN to BSN, BSN to MSN) - Free Continuing Education Units (CEUs) - Company-paid Life & Long-Term Disability Insurance - Voluntary Benefits (Pet, Critical Illness, Accident, LTC) Ready to support patients when it matters most?Apply now and bring your nursing skills home. Make every call count. Legalese - This is a safety-sensitive position - Employee must meet minimum requirements to be eligible for benefits - Where applicable, employee must meet state specific requirements - We are proud to be an EEO employer - We maintain a drug-free workplace Location Gentiva Our Company At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states. Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis. Our nationwide reach is powered by a family of trusted brands that include: - Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon - Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care - Home health care: Heartland Home Health - Advanced illness management: Illumia Health With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.

A quick look at the role  The Operational Excellence Manager – Transfer Stations is responsible for driving operational and process improvement initiatives to increase efficiency, reduce costs, and enhance customer satisfaction, while supporting the implementation of strategy and best practices across Biffa’s Industrial & Commercial depots across the South. This role requires regular travel and occasional overnight stays.   Your core responsibilities - Align operational excellence initiatives with the overall business strategy and goals. - Standardise operating procedures across all I&C depots. - Develop and ensure delivery training on new processes and identifying improvement opportunities. - Oversee audits and assessments to ensure compliance, identifying gaps and opportunities and overseeing improvement plans. - Ensure targeted support is in place for underperforming depots while driving continuous improvement. - Monitor and adjust the effectiveness of new initiatives and processes. - Establish performance metrics and dashboards for operational monitoring. - Facilitate change management and ensure compliance with regulations and standards.   Our essential requirements - Qualified and Experienced Leader: Holds a degree or equivalent qualifications with proven line management experience and a track record of driving continuous business improvement. - Strategic and Results-Oriented: Demonstrable success in implementing growth and improvement strategies to maximize efficiency and productivity, supported by strong analytical and data skills. - Effective Communicator and Manager: An accomplished presenter with excellent people management abilities, fostering high-performance teams and maintaining professional standards. - Knowledgeable and Resilient Professional: Deep understanding of logistical, environmental and H&S legislation, highly motivated, resilient, and committed to delivering excellence. - Industry Expertise: Must have waste management experience and hold a valid Level 4 COTC (Certificate of Technical Competence) in Waste Management. Biffa – we’re changing the way people think about waste At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,000+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull.   We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you’ll find us championing diversity and equality at every turn.

• Own your recruitment processes - from sourcing tech talent to final candidate presentation to Business Managers • Use AI to work smarter - tools that help you match candidates faster, manage interview insights, and keep your pipeline constantly filled • Work directly with Business Managers - align on client needs, present candidates, manage feedback, adjust approach • Source actively - find talent where others aren't looking (AI-assisted, not just posting jobs and waiting) • Prepare strong candidate presentations - BMs need to trust your shortlists when they go to the client • Optimize as you go - spot patterns in what works, adjust your approach, improve conversion rates • Manage multiple processes - typically 5-10 active roles across different tech stacks and seniority levels

Role Description The Manager of Student Finance is responsible for a portion of the overall operation and administration of financial aid programs within a sub-group of various institutions within PEC. A student-centered, customer service approach is necessary for follow-up phone contact with students, requiring advanced understanding of the financial aid process. Strong performance management capabilities are required. This position requires an ability to work in a fast-paced environment with strong organizational and operational background and able to effectively manage change while working within a highly-regulated industry. This position demands a tireless focus on talent development for direct reports and staff level positions. Duties & Responsibilities - Manage a team of employees to support institutional population goals by ensuring students complete the financial aid process in a timely manner. - Provide regular coaching and feedback by delivering quarterly employee scorecards and performance appraisal reviews. - Monitor staffing levels and phone systems to ensure acceptable service levels are maintained. - Complete file review to ensure compliance with state and federal regulations. - Run reports to monitor and coordinate staffing needs and workflow. - Participate in interview and evaluation process on employees and external candidates. - Facilitate and create training for new and current employees. - Evaluate performance and coach employees while mentoring them to achieve high performance. - Facilitate weekly team meetings to inform staff about new issues and discuss any initiatives updates within regulatory area. - Communicate with key stakeholders within the University and Student Aid Solutions to ensure compliance across all departments with respect to federal and state regulations. - Develop and establish a motivational environment through team building to provide the highest level of service to all customers, both internal and external. - Increase and maintain high level of customer service to students and external and internal departments. - Other duties as assigned or requested. Qualifications - 2 years of student finance experience or other related work. - 1 year as Lead financial aid advisor or management role. - High School diploma or its equivalent required. - 4 years of student finance experience - Preferred. - Bachelor’s Degree from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent) - Preferred. - Experience working with students in an Online environment - Preferred. Skills & Competencies - Excellent oral, written, and interpersonal skills, with both an employee and customer service approach. - Advanced technical skills, including Web-based applications and electronic communication. - Superior team leadership and team-building skills, as well as supervisory, performance appraisal, and staff development skills. - Ability to make complex decisions while working in a fast-paced, multi-tasking environment. - Highly approachable leader with a strong focus on employee development and engagement. - High energy leader with an ability to support a culture of continuous improvement and collaboration. - Effective at change management. - High ethical standards.