A quick look at the role  The Operational Excellence Manager – Transfer Stations is responsible for driving operational and process improvement initiatives to increase efficiency, reduce costs, and enhance customer satisfaction, while supporting the implementation of strategy and best practices across Biffa’s Industrial & Commercial depots across the South. This role requires regular travel and occasional overnight stays.   Your core responsibilities - Align operational excellence initiatives with the overall business strategy and goals. - Standardise operating procedures across all I&C depots. - Develop and ensure delivery training on new processes and identifying improvement opportunities. - Oversee audits and assessments to ensure compliance, identifying gaps and opportunities and overseeing improvement plans. - Ensure targeted support is in place for underperforming depots while driving continuous improvement. - Monitor and adjust the effectiveness of new initiatives and processes. - Establish performance metrics and dashboards for operational monitoring. - Facilitate change management and ensure compliance with regulations and standards.   Our essential requirements - Qualified and Experienced Leader: Holds a degree or equivalent qualifications with proven line management experience and a track record of driving continuous business improvement. - Strategic and Results-Oriented: Demonstrable success in implementing growth and improvement strategies to maximize efficiency and productivity, supported by strong analytical and data skills. - Effective Communicator and Manager: An accomplished presenter with excellent people management abilities, fostering high-performance teams and maintaining professional standards. - Knowledgeable and Resilient Professional: Deep understanding of logistical, environmental and H&S legislation, highly motivated, resilient, and committed to delivering excellence. - Industry Expertise: Must have waste management experience and hold a valid Level 4 COTC (Certificate of Technical Competence) in Waste Management. Biffa – we’re changing the way people think about waste At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,000+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull.   We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you’ll find us championing diversity and equality at every turn.

• Own your recruitment processes - from sourcing tech talent to final candidate presentation to Business Managers • Use AI to work smarter - tools that help you match candidates faster, manage interview insights, and keep your pipeline constantly filled • Work directly with Business Managers - align on client needs, present candidates, manage feedback, adjust approach • Source actively - find talent where others aren't looking (AI-assisted, not just posting jobs and waiting) • Prepare strong candidate presentations - BMs need to trust your shortlists when they go to the client • Optimize as you go - spot patterns in what works, adjust your approach, improve conversion rates • Manage multiple processes - typically 5-10 active roles across different tech stacks and seniority levels

Role Description The Manager of Student Finance is responsible for a portion of the overall operation and administration of financial aid programs within a sub-group of various institutions within PEC. A student-centered, customer service approach is necessary for follow-up phone contact with students, requiring advanced understanding of the financial aid process. Strong performance management capabilities are required. This position requires an ability to work in a fast-paced environment with strong organizational and operational background and able to effectively manage change while working within a highly-regulated industry. This position demands a tireless focus on talent development for direct reports and staff level positions. Duties & Responsibilities - Manage a team of employees to support institutional population goals by ensuring students complete the financial aid process in a timely manner. - Provide regular coaching and feedback by delivering quarterly employee scorecards and performance appraisal reviews. - Monitor staffing levels and phone systems to ensure acceptable service levels are maintained. - Complete file review to ensure compliance with state and federal regulations. - Run reports to monitor and coordinate staffing needs and workflow. - Participate in interview and evaluation process on employees and external candidates. - Facilitate and create training for new and current employees. - Evaluate performance and coach employees while mentoring them to achieve high performance. - Facilitate weekly team meetings to inform staff about new issues and discuss any initiatives updates within regulatory area. - Communicate with key stakeholders within the University and Student Aid Solutions to ensure compliance across all departments with respect to federal and state regulations. - Develop and establish a motivational environment through team building to provide the highest level of service to all customers, both internal and external. - Increase and maintain high level of customer service to students and external and internal departments. - Other duties as assigned or requested. Qualifications - 2 years of student finance experience or other related work. - 1 year as Lead financial aid advisor or management role. - High School diploma or its equivalent required. - 4 years of student finance experience - Preferred. - Bachelor’s Degree from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent) - Preferred. - Experience working with students in an Online environment - Preferred. Skills & Competencies - Excellent oral, written, and interpersonal skills, with both an employee and customer service approach. - Advanced technical skills, including Web-based applications and electronic communication. - Superior team leadership and team-building skills, as well as supervisory, performance appraisal, and staff development skills. - Ability to make complex decisions while working in a fast-paced, multi-tasking environment. - Highly approachable leader with a strong focus on employee development and engagement. - High energy leader with an ability to support a culture of continuous improvement and collaboration. - Effective at change management. - High ethical standards.

• Manage, mentor, and develop the Digital Media Strategists, providing regular guidance on campaign strategy, client communication, and career growth. • Oversee resource allocation and bandwidth across the strategy team to ensure optimal support for all client accounts. • Foster a culture of innovation, encouraging the team to test new channels, tactics, and ad technologies. • Partner with Client Solution Growth Leads on complex Quarterly Business Reviews (QBRs), translating portfolio-wide performance data into high-level business narratives and forward-looking growth roadmaps. • Proactively identify overarching industry trends and shifts, advising clients on how to pivot their business and media strategies to maintain a competitive edge. • Direct the overarching strategy for large-scale integrated media plans across Paid Search, Paid Social, Programmatic, and emerging channels (e.g., CTV, Retail Media).Ensure media strategies are strictly aligned with clients' complex buying stages, target personas, and bottom-line business outcomes. • Partner with Analytics and Solutions leadership to design and implement advanced, closed-loop measurement frameworks and custom attribution models. • Guide the Media Services Team in connecting complex media inputs to consumer journey impacts, ensuring narratives resonate with executive revenue leaders. • Spearhead agency-wide initiatives for channel expansion and creative testing, defining best practices for relevance and performance across the buying journey.