Warning: Fraudulent Job Adverts Beware of fraudulent activities claiming to represent Insurify. We are not associated with any entities soliciting personal information or payment. The safety of our job seekers is a top priority, and we actively work to prevent such incidents. Insurify will never request sensitive information or payment during the hiring process. Be cautious of text-only interviews, interviews conducted through Microsoft Teams, or suspicious offer letters. Why us? Insurify is one of America’s fastest-growing MIT FinTech startups and has been recognized as one of Inc. 5,000’s fastest-growing private companies in America in 2025, 2024, 2023, 2022 and 2021, Forbes Fintech 50 List for 2023, 2022, and 2021, Forbes Next Billion Dollar Startups of 2022 global and Top 100 InsurTech company. We’re changing the way millions of people compare, buy and manage insurance with artificial intelligence, technology, and superior product design. Our company vision is to be recognized as the preeminent and most trusted digital agent for insurance comparison, purchase, and management. Our team is critical to achieving our vision and fostering the right culture is essential to our team’s success. Join us if you like - $1.3 Trillion market opportunity - MIT alumni founders - Female-led startup - $130M total funding - Strong leadership team with experience from many successful startups around the world How you will make an impact - Expertly assess and evaluate the best path of resolution for customer issues including coverage challenges, complaints, and payment issues during incoming calls, ensuring that customers receive timely and effective solutions. - Contribute to a smooth and successful customer experiences through the coordination of onboarding documents (insurance policies, supporting documentation) needed for sale finalization - Apply problem-solving skills and understanding of insurance industry workflows to navigate complex situations, ensuring that customers receive the best possible outcomes - Ensuring the information is accurate and verifying customers' coverage. Often may need to deliver proof of insurance paperwork and resolve billing and general issues to ensure customer satisfaction. - Assist in the development of new processes for the onboarding and retention of customers. Provide feedback for improvements of existing processes. - Play a crucial role in resolving carriers and customers complaints by presenting well-considered solutions and alternatives within the timeframes set, and follow up to ensure that any issue has been fully resolved. - Ensure no client is overlooked by entering into carrier portals and pulling lists of clients and initiating timely follow-ups.Proactively educate customers on how to avoid potential policy interruptions and premium increases, helping them to maintain stable and affordable coverage. Who you are - Experience in Customer Support via phone, email and chat. - Excellent communication skills. - Phenomenal phone skills. - Well-organized and self-driven. - Licensed in Property & Casualty Insurance preferred - Bilingual is a plus. - Must be located in one of the following states: AL, AR, AZ, CO, FL, GA, IA, IL, MA, MI, MN, MO, NC, NH, NJ, NY, OH, PA, RI, TN, TX, UT, VA, VT Benefits - Competitive compensation - Health, Dental Coverages - 401K plan with match - Paid Family Leave Insurify is committed to offering a fair, competitive, and transparent compensation program that supports our mission to attract, retain, and motivate top talent. Our compensation philosophy is guided by several factors including a candidate’s relevant experience, education/training, job-related skills, and location. In addition to the base salary our total compensation package includes health coverage, retirement contributions, and additional wellbeing benefits. Below is the base compensation range for US locations: $40,000-$53,000 We are proud to be an Equal Employment Opportunity and Affirmative Action employer.

• Process customer and Sales Representative orders with a high degree of accuracy and attention to detail • Serve as a primary point of contact for inbound customer inquiries, including order status, delivery updates, and product-related questions • Proactively communicate with customers to provide updates, resolve issues, and ensure a smooth order experience • Maintain and update customer account information, including licenses, payment details, Sales Representative assignments, and territory data • Support new account setup by collecting, reviewing, and validating required documentation (applications, licenses, payment information) • Assist with DSCSA compliance requirements and ensure accurate documentation for customer onboarding • Process customer audit requests and ensure timely, accurate responses • Support customers and Sales Representatives with questions related to the company website and ordering processes • Collaborate with Sales and internal teams to identify issues, drive resolution, and improve the overall customer experience

Customer Experience Representative At Clarion Home Services Group, we know that memorable customer experiences start with people who genuinely care. We are specifically seeking professionals with a foundational background in the hospitality, hotel, or restaurant industries. If you have excelled in a high-volume, guest-service world, you already possess the crucial skills required to make someone’s day—and that hospitality-first mindset is a strong requirement for this role. We’re a fast-growing family of HVAC, electrical, and plumbing brands, and we’re raising the bar for what great service feels like. Work Environment & Schedule This is a remote, full time, home-based position. To be successful in this environment, candidates must possess a quiet, dedicated workspace and a reliable, high-speed internet connection. Why You’ll Love Working Here - A Hospitality-First Culture: If you love creating great guest experiences, you'll thrive here. We celebrate teamwork, positivity, and going the extra mile. - Career Growth: We’re expanding quickly, which means real opportunities to grow your career. - Competitive Pay: $17–$21/hr plus additional earning opportunities. - Strong Benefits Package: (Effective the 1st of the month after hire) Medical, Dental, and Vision; Company-paid Life Insurance, Short & Long-Term Disability, and EAP. - 401(k): With company match. - Time Off: Paid Time Off + 9 Paid Holidays. What You’ll Do - Provide a warm, welcoming experience for every customer by scheduling service appointments and resolving issues with care. - Build relationships through professional and friendly communication via phone, email, and text. - Recommend service memberships that help customers save money and protect their home systems. - Make outbound calls to help customers stay on track with maintenance and service needs. - Maintain accurate customer records and follow up to ensure every detail is handled. - Collaborate with your team via digital platforms and participate in virtual training to grow your skills. What You Bring - REQUIRED: A minimum of one year of direct, recent experience in a high-volume hospitality, hotel, or restaurant customer-facing role. - A passion for helping people—especially when they’re stressed or need quick support. - Exceptional communication skills: consistently warm, patient, and solutions-focused. - The ability to remain organized and detail-oriented while working independently. - Comfort working in a fast-paced, high-volume service environment. - Strong computer proficiency, including experience with Outlook, Word, Excel, and cloud-based phone systems. - A "team-first" attitude, even in a virtual setting. - Home-services experience is a plus, but proven hospitality experience is weighted heavily. - Bilingual (Spanish) preferred. - High School Diploma or GED required.

Role Description Wir arbeiten im Bereich Neobanking und suchen zuverlässige Freelancer als Unterstützung für den Chat-Support. Dazu gehören: - Begleitung von Interessenten durch den Registrierungsprozess bei der Kontoeröffnung - Erfassen von Daten - Terminplanung - Weitere administrative Tätigkeiten nach Absprache Alles erfolgt ruhig, konzentriert und vollständig remote mit klar verständlichen Abläufen. Du passt perfekt ins Team, wenn du gerne digital arbeitest, sorgfältig bist und ein gutes Organisationsvermögen hast. Qualifications - Sorgfältige und strukturierte Arbeitsweise - Zuverlässigkeit und Verantwortungsbewusstsein - Freude an digitaler Organisation - Spaß an der Arbeit mit modernen digitalen Medien - Grundkenntnisse im Umgang mit PC und Online-Tools - Gute Deutschkenntnisse in Wort und Schrift - Eine ausführliche Einarbeitung erfolgt Schritt für Schritt Benefits - 100 % Home-Office - Freie Zeiteinteilung - Klare Strukturen und verständliche Abläufe - Persönliche Begleitung während der Einarbeitung - Perspektive auf langfristige Zusammenarbeit - Weitere Aufgabenbereiche möglich (erklären wir später ganz entspannt) Company Description Digital-Solutions-Backoffice arbeitet in der Neo-Banking-Branche bei administrativen Aufgaben im digitalen Bereich. Wir begleiten Interessenten durch den Registrierungsprozess bei Kontoeröffnungen und übernehmen entsprechende Backoffice-Tätigkeiten wie: - Datenerfassung - Schriftliche wie mündliche Kommunikation - Strukturierte Pflege von Online-Systemen Die Zusammenarbeit erfolgt vollständig remote und basiert auf klar definierten Abläufen. Zuverlässigkeit, Sorgfalt und professionelle Unterstützung im Hintergrund bilden den Fokus unserer Tätigkeit.