Morris & Dickson Co., LLC

Role Description We are seeking a Senior Compliance Specialist to strengthen and protect our controlled substance compliance program through Customer Due Diligence (CDD), Suspicious Order Monitoring (SOM), and Know Your Customer (KYC) activities. In this role, you'll evaluate customer risk, conduct investigations, support regulatory compliance, and help maintain the integrity of our closed system of controlled substance distribution. Working closely with pharmacy customers, internal business partners, and regulatory agencies, you'll conduct site visits, assess diversion risk, analyze customer activity, and provide well-supported compliance recommendations. This role combines investigative work, relationship management, and analytical problem-solving in a collaborative, fast-paced environment. Location: Remote with travel. Candidates based in the Houston, TX area are strongly preferred. This role requires 25 to 50% travel during peak periods for customer site visits and compliance activities. What You'll Do - Conduct Customer Due Diligence (CDD) reviews and Know Your Customer (KYC) evaluations for current and prospective pharmacy customers. - Perform on-site customer visits to assess compliance practices, validate business operations, and support ongoing regulatory obligations. - Investigate suspicious order activity by analyzing customer purchasing patterns, reviewing supporting documentation, and making risk-based recommendations, including complex or escalated compliance matters, in accordance with company policy and regulatory requirements. - Partner with pharmacists and pharmacy personnel to gather information, resolve compliance questions, and support investigative findings. - Maintain accurate, organized documentation of investigations, customer interactions, and site visits to support regulatory readiness. - Monitor Suspicious Order Monitoring (SOM) activity, regulatory reporting, and customer accounts to identify diversion risks, evaluate system effectiveness, and ensure compliance with DEA and applicable state requirements. - Evaluate information from internal and external sources, including regulatory and public records, to support customer risk assessments and compliance decisions. - Contribute to continuous improvement by enhancing compliance processes, SOPs, reporting, and operational practices. - Stay current on evolving DEA regulations, industry guidance, and compliance best practices. What Success Looks Like - Customer reviews, investigations, and site visits are completed accurately, consistently, and within established service levels. - Compliance decisions reflect sound judgment, thorough analysis, and well-documented findings. - Customer relationships are strengthened through professional, consultative communication. - Compliance records remain organized, complete, and inspection-ready. - Internal stakeholders receive timely guidance that supports informed compliance decisions. Qualifications - 5+ years of experience in regulatory compliance, investigations, pharmacy operations, law enforcement, or a related field. - Prior experience as a DEA investigator, State Board of Pharmacy investigator, regulatory investigator, or pharmaceutical compliance professional is highly preferred. - Bachelor's degree preferred or an equivalent combination of education and relevant experience. - Working knowledge of DEA regulations, controlled substance compliance, or pharmaceutical distribution preferred. - Excellent investigative, analytical, and critical thinking skills with the ability to evaluate complex information from multiple sources. - Excellent written and verbal communication skills with the ability to build relationships with pharmacy customers and other stakeholders. - Strong organizational skills with the ability to manage multiple investigations, customer interactions, and priorities simultaneously. - High level of integrity, sound judgment, discretion, and attention to detail when handling sensitive information. - Proficiency with Microsoft 365 applications, including Excel, Word, Outlook, and Teams, with the ability to learn specialized compliance systems. - Willingness to travel approximately 25 to 50% during peak periods for customer site visits and compliance activities. Benefits - Medical, Dental, and Vision Insurance - HRA, HSA, and FSA reimbursement accounts - Basic & Voluntary Life Insurance - Short & Long-term Disability Insurance - Paid Time Off - Paid Holidays - Fitness Program Reimbursement - Employee Assistance Program - 401K Savings Plan with a company match

• Lead and support the team’s business development efforts • Leverage the role’s industry relationships to identify and secure new community site partnerships • Develop relationships with key leaders and executives with M&D’s current customer portfolio • Work with the SVP/GM to develop multi-year growth plans for the business • Build and manage a team to deliver on those plans, creating a long-term path for profitable growth • Attract, retain and develop talent to build a winning team • Lead, coach and mentor the team to achieve individual and team sales goals • Develop account assignments, set territories, and build incentive compensation plans in support of segment and enterprise objectives • Set go-to-market strategy plan for the segment, as part of the enterprise’s larger strategy to create an “Alternative to the Big Three” • Identify service offering gaps and build or buy solutions to those gaps • Partner with manufacturers and GPOs to help our provider customers gain smooth access to eligible pricing programs

• Execute onboarding and ongoing management of manufacturer partnerships, ensuring seamless translation from agreement to operation • Collaborate cross-functionally with Procurement, Sales, IT, and Finance to ensure implementation across systems and workflows while serving as a key point of contact for external manufacturer relationships • Manage timelines, deliverables, and dependencies across multiple concurrent initiatives • Implement and maintain organized documentation and reporting to support business reviews and decision-making • Monitor product pipelines to ensure operational readiness for launches • Identify opportunities to expand product offerings and improve program performance • Drive process improvements that enhance efficiency, accuracy, and scalability across brand operations

• Lead all sales and customer-relation efforts in the Independent Retail segment • Set goals for each territory with periodic feedback in order to drive success at all levels of retail pharmacy, including LTC, Mail Order and Secondary. • Spend time with the field sales team and customers learning where Morris & Dickson can help them grow and offer solutions for managing their pharmacies. • Drive the sales prospecting process and keep an accurate pipeline of future customers • Improve customer interactions with a focus on communications designed to optimize the customer experience, as well as a streamlined process for staying in touch on important issues • Manage the annual Trade Show appearances with the goal of improving ROI and increasing the pull-through with these interactions

• Process customer and Sales Representative orders with a high degree of accuracy and attention to detail • Serve as a primary point of contact for inbound customer inquiries, including order status, delivery updates, and product-related questions • Proactively communicate with customers to provide updates, resolve issues, and ensure a smooth order experience • Maintain and update customer account information, including licenses, payment details, Sales Representative assignments, and territory data • Support new account setup by collecting, reviewing, and validating required documentation (applications, licenses, payment information) • Assist with DSCSA compliance requirements and ensure accurate documentation for customer onboarding • Process customer audit requests and ensure timely, accurate responses • Support customers and Sales Representatives with questions related to the company website and ordering processes • Collaborate with Sales and internal teams to identify issues, drive resolution, and improve the overall customer experience

About the Role We are seeking a Credit Manager to lead and evolve the credit function at Morris & Dickson. This is a high-impact role within our accounting and finance organization, responsible for protecting the company’s financial position while enabling responsible, scalable growth. In this role, you’ll apply strong judgment, financial acumen, and cross-functional partnership to oversee customer credit, onboarding, structured agreements, and risk mitigation. Working closely with Sales, Accounts Receivable, Legal, and Finance, you’ll help balance customer experience with disciplined credit practices. This role is ideal for someone who thrives on ownership, operates with a proactive mindset, and approaches credit as both a control function and a strategic business partner. Location This role is open to candidates based in Shreveport or remote, ideally in Dallas or a comparable market nearby. What You’ll Do • Evaluate new and existing customers to determine appropriate credit limits and payment terms • Analyze financial statements, credit reports, and trade data to assess and manage risk exposure • Approve, document, and maintain credit decisions in alignment with company policy • Partner with Sales to balance customer experience with disciplined credit practices • Lead the credit component of customer onboarding, ensuring accurate, timely account setup • Draft, negotiate, and manage promissory notes and structured payment agreements in partnership with Legal • Monitor agreement performance, track obligations, and escalate issues proactively • Guide collections strategy for escalated accounts and partner with AR on disputes and resolution paths • Maintain aging reports, credit exposure summaries, and bad debt forecasts to inform decision-making • Identify process improvements, ensure compliance with policies and regulations, and build scalable credit practices What Success Looks Like • Credit decisions are timely, well-reasoned, and consistently documented • Risk exposure is proactively managed with minimal surprises • Promissory notes and payment agreements are clear, effective, and actively monitored • Credit processes are efficient, compliant, and scalable • Stakeholders experience credit as a collaborative, solutions-oriented partner What You’ll Need to Succeed • 7+ years of experience in credit, collections, or financial risk management • Strong financial analysis skills with the ability to assess and make sound credit decisions • Experience managing structured agreements (e.g., promissory notes, payment plans) • Proven ability to partner cross-functionally with Sales, Finance, AR, and Legal • High judgment, attention to detail, and ability to operate independently in a fast-paced environment • Bachelor’s degree in Finance, Accounting, or related field preferred • NACM certification (CBA, CBF) and/or relevant industry experience a plus Why Join Us At M&D, you’ll be part of a mission that matters. We take pride in our history, but we’re building for the future and that means investing in people who care about doing meaningful work with a strong, stable company. You’ll find growth opportunities, teammates who have your back, and leaders who support your development. When you bring your best, we make a bigger difference, together.