• Process customer and Sales Representative orders with a high degree of accuracy and attention to detail • Serve as a primary point of contact for inbound customer inquiries, including order status, delivery updates, and product-related questions • Proactively communicate with customers to provide updates, resolve issues, and ensure a smooth order experience • Maintain and update customer account information, including licenses, payment details, Sales Representative assignments, and territory data • Support new account setup by collecting, reviewing, and validating required documentation (applications, licenses, payment information) • Assist with DSCSA compliance requirements and ensure accurate documentation for customer onboarding • Process customer audit requests and ensure timely, accurate responses • Support customers and Sales Representatives with questions related to the company website and ordering processes • Collaborate with Sales and internal teams to identify issues, drive resolution, and improve the overall customer experience

Customer Experience Representative At Clarion Home Services Group, we know that memorable customer experiences start with people who genuinely care. We are specifically seeking professionals with a foundational background in the hospitality, hotel, or restaurant industries. If you have excelled in a high-volume, guest-service world, you already possess the crucial skills required to make someone’s day—and that hospitality-first mindset is a strong requirement for this role. We’re a fast-growing family of HVAC, electrical, and plumbing brands, and we’re raising the bar for what great service feels like. Work Environment & Schedule This is a remote, full time, home-based position. To be successful in this environment, candidates must possess a quiet, dedicated workspace and a reliable, high-speed internet connection. Why You’ll Love Working Here - A Hospitality-First Culture: If you love creating great guest experiences, you'll thrive here. We celebrate teamwork, positivity, and going the extra mile. - Career Growth: We’re expanding quickly, which means real opportunities to grow your career. - Competitive Pay: $17–$21/hr plus additional earning opportunities. - Strong Benefits Package: (Effective the 1st of the month after hire) Medical, Dental, and Vision; Company-paid Life Insurance, Short & Long-Term Disability, and EAP. - 401(k): With company match. - Time Off: Paid Time Off + 9 Paid Holidays. What You’ll Do - Provide a warm, welcoming experience for every customer by scheduling service appointments and resolving issues with care. - Build relationships through professional and friendly communication via phone, email, and text. - Recommend service memberships that help customers save money and protect their home systems. - Make outbound calls to help customers stay on track with maintenance and service needs. - Maintain accurate customer records and follow up to ensure every detail is handled. - Collaborate with your team via digital platforms and participate in virtual training to grow your skills. What You Bring - REQUIRED: A minimum of one year of direct, recent experience in a high-volume hospitality, hotel, or restaurant customer-facing role. - A passion for helping people—especially when they’re stressed or need quick support. - Exceptional communication skills: consistently warm, patient, and solutions-focused. - The ability to remain organized and detail-oriented while working independently. - Comfort working in a fast-paced, high-volume service environment. - Strong computer proficiency, including experience with Outlook, Word, Excel, and cloud-based phone systems. - A "team-first" attitude, even in a virtual setting. - Home-services experience is a plus, but proven hospitality experience is weighted heavily. - Bilingual (Spanish) preferred. - High School Diploma or GED required.

Role Description Wir arbeiten im Bereich Neobanking und suchen zuverlässige Freelancer als Unterstützung für den Chat-Support. Dazu gehören: - Begleitung von Interessenten durch den Registrierungsprozess bei der Kontoeröffnung - Erfassen von Daten - Terminplanung - Weitere administrative Tätigkeiten nach Absprache Alles erfolgt ruhig, konzentriert und vollständig remote mit klar verständlichen Abläufen. Du passt perfekt ins Team, wenn du gerne digital arbeitest, sorgfältig bist und ein gutes Organisationsvermögen hast. Qualifications - Sorgfältige und strukturierte Arbeitsweise - Zuverlässigkeit und Verantwortungsbewusstsein - Freude an digitaler Organisation - Spaß an der Arbeit mit modernen digitalen Medien - Grundkenntnisse im Umgang mit PC und Online-Tools - Gute Deutschkenntnisse in Wort und Schrift - Eine ausführliche Einarbeitung erfolgt Schritt für Schritt Benefits - 100 % Home-Office - Freie Zeiteinteilung - Klare Strukturen und verständliche Abläufe - Persönliche Begleitung während der Einarbeitung - Perspektive auf langfristige Zusammenarbeit - Weitere Aufgabenbereiche möglich (erklären wir später ganz entspannt) Company Description Digital-Solutions-Backoffice arbeitet in der Neo-Banking-Branche bei administrativen Aufgaben im digitalen Bereich. Wir begleiten Interessenten durch den Registrierungsprozess bei Kontoeröffnungen und übernehmen entsprechende Backoffice-Tätigkeiten wie: - Datenerfassung - Schriftliche wie mündliche Kommunikation - Strukturierte Pflege von Online-Systemen Die Zusammenarbeit erfolgt vollständig remote und basiert auf klar definierten Abläufen. Zuverlässigkeit, Sorgfalt und professionelle Unterstützung im Hintergrund bilden den Fokus unserer Tätigkeit.

Role Description We’re looking for an experienced Customer Support Representative to join our Australian team on a fully remote basis, working in the AEST time zone. This is a client-facing, technically engaged role at the heart of our customer support function. You’ll work closely with our UK and US teams to ensure our Australian clients receive consistent, high-quality support — and that their end-users are set up for success from day one. You’ll play a key role in onboarding new clients, resolving technical issues, and contributing to the continuous improvement of our support processes. This is a role for someone who is proactive, commercially aware, and genuinely invested in getting things right for the customer. Key responsibilities of the Customer Support Rep: - Client Support - Act as the primary point of contact for Australian clients, handling support queries across phone, email, and Zendesk. - Manage a queue of support requests, keeping clients informed at every stage and resolving issues within agreed SLAs. - Triage and escalate technical issues to second-line support via Jira, with clear documentation and context. - Troubleshoot bugs and product issues, working collaboratively with engineering and product teams to reach resolution. - Client Onboarding & Training - Deliver end-client onboarding sessions to help clients and their end-users successfully connect and share data. - Support clients through their initial setup, proactively resolving blockers that could delay their first successful data share. - Deliver training to clients on product features, best practices, and self-service tools. - Contribute to onboarding playbooks and process improvements as the function scales. - Documentation & Reporting - Maintain and improve knowledge base content, FAQs, and help documentation to ensure accuracy and coverage of common issues. - Contribute to the development of AI-assisted onboarding tools by identifying recurring queries and gaps in self-service content. - Maintain internal environments, keeping installed software current with recent releases. - Maintain accurate records of all support interactions in Zendesk. - Contribute to SLA and CSAT reporting, helping to surface trends and flag risks. - Support ad hoc product testing and quality assurance as required. - Assist with internal reporting to support operational visibility. Qualifications - 1-3 years in a customer support, technical support or client-facing role (SaaS or Fintech desirable). - Experience supporting clients through onboarding or implementation processes. - Familiarity with accounting software (e.g. Xero, MYOB, QuickBooks) or financial data is a significant advantage. - Strong problem-solving skills in technical environments. You can diagnose issues methodically and explain them clearly. - Excellent written and verbal communication, with a client-first approach. - Good understanding of data privacy principles and experience working with regulated or sensitive data. - Highly organised, with the ability to manage multiple open cases and competing priorities without dropping the ball. - Proactive and self-motivated. Requirements - Essential - Zendesk or equivalent ticketing software. - Jira or equivalent issue-tracking tool. - Microsoft Office suite, with a strong working knowledge of Excel. - Desirable - SQL Server — ability to run basic queries to support troubleshooting. - Experience with Microsoft ClickOnce or similar deployment tools. - Exposure to AI-assisted support tools or chatbot platforms.