• Inbox Management: Organize and maintain a clean, well-managed inbox. • Calendar Management: Schedule and coordinate meetings with clear agendas and context. • Proactive Follow-ups: Track ongoing conversations and keep things moving. • Slack & Communication Filtering: Monitor key Slack channels and filter out the noise. • Daily Summaries: Provide clear, structured updates. • General Admin: Support both business and personal admin tasks.

• Organise and maintain a clean, well-managed inbox. • Draft responses, prioritise what needs attention, and handle routine communications end-to-end. • Schedule and coordinate meetings with clear agendas and context. • Track ongoing conversations with team members, clients, and external parties. • Monitor key Slack channels, filter out the noise, and surface only what genuinely requires the founder's attention. • Provide clear, structured updates covering: what has been handled, what is in progress, and what requires a decision or input. • Support both business and personal admin tasks.

• Attend all daily training sessions • Run roll call and track attendance • Collect and organise all strategist homework • Manage CEO’s calendar and protect their time • Confirm strategists start sessions on time

• Taking full ownership of daily operations and administration across the business • Acting as the primary point of contact for clients via phone, email, and WhatsApp — maintaining a high level of responsiveness and professionalism • Managing the full order lifecycle from confirmation through to delivery, ensuring timelines are met and issues are proactively addressed • Supporting and driving the sales process — following up on quotes and leads, nurturing client relationships, converting enquiries, and identifying upsell opportunities • Building strong, long-term client relationships that lead to repeat business and referrals • Coordinating production workflows, suppliers, and timelines within a bespoke or made-to-order environment • Assisting with product costing, pricing structures, and custom specifications • Identifying inefficiencies and implementing process improvements without being prompted • Building and maintaining systems that support organisation, visibility, and scalability • Communicating consistently with the CEO via WhatsApp — staying aligned on priorities, updates, and business activity at all times • Operating as a trusted right-hand to the CEO, supporting both operational and commercial priorities