Great Place To Work® Philippines Certified | 2024 FT Fast 100 - Ranked 60th
Senior Voice Engineer
Location
Philippines
Posted
41 days ago
Salary
0
Seniority
Senior
Job Description
Senior Voice Engineer
Satellite Office
• Diagnose and rectify SIP, SBC and PBX related voice faults on Vodia, Audiocodes, and Sonus/Ribbon platforms • Manage customer correspondence through the ticketing system, escalating and responding within SLA • Raise and escalate faults to upstream carriers and engineering team members • Assist customers with adds, moves, and changes • Configure SIP trunks, dial plans, and routing policies • Document processes and systems for the benefit of other team members • Assist customers deploying new voice solutions (if required)
Job Requirements
- At least 2 years experience with Audiocodes, Ribbon/SONUS, and/or Microsoft Teams
- Solid understanding of SIP and key network protocols (DNS, NAT)
- Experience in technical support or service delivery, with troubleshooting via packet capture software (e.g., Wireshark)
- Moderate network knowledge and general telecommunications troubleshooting
- Hands-on experience troubleshooting vendor equipment from Cisco, Polycom, Yealink
- Experience with Asterisk, Kamailio, Broadsoft, Vodia, or other similar Hosted PBX platforms is highly regarded
- Knowledge or experience of SQL and Power BI is a plus
Benefits
- Flexible Work from Home Arrangements (1 day per week in the office, for day shifts)
- Friendly work environment and positive culture with opportunities to learn and grow
- Flexible training and certification options
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