• The Vice President of Business Platforms & Processes is responsible for designing, optimizing, and scaling operational capabilities and core business processes • Establish and lead a new enterprise capability responsible for optimizing operational capabilities • Collaborate with Technology leadership to define needs and measurable outcomes • Address operational ownership of requirements, prioritization, global client issue management, and process improvement • Establish end-to-end client quality assurance and leadership of the Operational teams • Drive the quality vision, strategy, and roadmap in alignment with company objectives • Support and evaluate operational support across career goals and role expertise • Integrate internal systems for effective data analysis and process improvements

• Develop and deliver strategies that optimize balance sheet performance when member-based loan growth is insufficient • Provide leadership, coaching, and support to the specialized lending team • Lead development and delivery of the specialized lending/third-party transaction strategic plan, annual operating plan, and budget • Use industry trends, market dynamics, and emerging risk insights to shape strategy and guide decisions • Lead the origination, structuring, and ongoing management of specialized lending and liquidity transactions (syndications, participations, whole-loan purchases, secondary market activity, investment products, CUSO/correspondent partnerships) • Monitor markets and risk indicators to adjust tactics and optimize liquidity deployment opportunities • Provide people leadership for the specialized lending management team (oversight, coaching, development, performance expectations, succession planning) • Approve transactions within delegated authority and escalate higher-limit items to the appropriate committees • Ensure end-to-end risk management processes are in place across credit, operational, reputational, and regulatory risk • Ensure regulatory/policy compliance, partner with Risk/Compliance/Legal, oversee second-line testing and audit responses, and prepare executive/Board reporting on activity, risk, and performance.

• Define and own the enterprise operating model strategy, integrating cross‑functional value streams, data‑driven OD&E, and responsible AI governance to streamline value delivery, strengthen accountability, and drive measurable improvements in decision speed, cycle time, quality, cost to serve, and customer impact. • Lead enterprise org design: structure optimization, spans/layers, governance, role clarity, and decision rights. • Bring deep expertise in workforce requirements—translating strategic intent into operating‑model choices (decision rights, governance, interfaces) and organization design (roles, spans/layers, capabilities) so teams are sized, skilled, and structured to deliver outcomes. • Establish a weekly/monthly/quarterly operating cadence that uses concise written narratives, variance‑based reviews, and controllable input metrics to drive decisions and follow‑through. • Lead change strategy for operating model shifts; set adoption targets, leader routines, and simple change toolkits. • Stand up an OD&E Analytics & Science capability, including an Organizational Scientist (e.g., I/O psychologist or data scientist) to bring causal analysis, experimentation, and visualization to org choices. • Clarify central vs. regional accountabilities and standards; create a fast path to resolve global/local tensions. • Build and lead a high‑performing OD&E team (org design, OE analytics/science, operating model design, change enablement).

• Develop routines in ADVPL/TLPP and PO-UI, including reports, triggers, and entry points in Logithink product development • Use object-oriented programming and the MVC pattern during development • Create new features or adapt existing ones as product improvements • Integrate Protheus with other tools via APIs • Perform tests on developments to ensure functionality within the standard TOTVS Protheus product • Prepare and guide activities for program correction and maintenance • Identify and fix bugs or functional issues • Provide user support related to Logithink products • Work on updating and maintaining Logithink products • Build reports for various business areas