Role Description The Vice President of Information Security & Compliance is a strategic executive leader responsible for overseeing global information security, data protection, governance, and compliance programs. This leader will ensure that our products, infrastructure, and operations meet international standards—specifically targeting ISO 42001 (AI Management System) certification and PCI-QSA compliance within the next 18 months. This position demands a forward-looking leader who blends deep technical expertise, regulatory insight, and operational pragmatism to protect customer trust while enabling innovation. Reporting to: Chief Information Officer Key Responsibilities - Security & Compliance Strategy: Develop and execute a global security and compliance roadmap aligned with corporate goals, focusing on ISO 27001 and SOC2, and expanding to ISO 42001, PCI-DSS, GDPR, CCPA, and other emerging data privacy frameworks. - AI Governance: Establish robust policies and risk models for secure and ethical AI adoption across products and platforms, ensuring adherence to future AI regulatory standards. - Data Privacy & Protection: Lead initiatives to design privacy-first architectures supporting international data residency, cross-border transfer compliance, and encryption standards. - DevSecOps Maturity: Partner with engineering and DevOps teams to build security into the product development lifecycle—deploy secure pipelines, automate compliance checks, and continuously monitor infrastructure health. - Risk, Audit & Incident Response: Maintain enterprise risk management processes, lead internal audits, coordinate external assessments, and oversee incident response and recovery workflows. - Team Leadership: Build, mentor, and scale a global security & compliance organization with capabilities spanning application security, cloud security, GRC, and data protection. - Stakeholder Collaboration: Work cross-functionally with Sales, Product, Legal, Finance, and IT to align organizational practices and ensure security and compliance enable business growth—not constrain it. Qualifications - 12+ years of experience in information security or compliance, with at least 5 years in senior leadership driving enterprise-wide programs. - Proven track record leading PCI-DSS, ISO, or SOC 2 compliance initiatives in a SaaS or financial/merchant-of-record context. - Deep understanding of cloud architectures (AWS, Azure, or GCP), security platforms, secure software development, and modern DevSecOps tools and practices. - Experience establishing AI governance, risk management, or model assurance frameworks preferred. - Strong familiarity with data privacy regulations across EU, US, and APAC jurisdictions. - Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), or equivalent credentials highly desirable. - Exceptional communication, leadership, and change management skills. Success in the Role - Integration of the security team, processes and systems in our ATPI business unit. - ISO 27001 and 42001 certification achieved within 18 months. - PCI-QSA compliance achieved within 18 months. - Embedded security-by-design across the product lifecycle. - Demonstrable improvement in operational resilience and customer trust.

• Drive Companywide eGIS Sales: support the pursuit of eGIS sales opportunities across all markets and geographies. • Sales Team Influence: Identify key clients and markets where NV5 can expand its eGIS services and Assist Sales Account Executives in developing and maintaining a healthy pipeline of eGIS opportunities for business growth, and in executing account prioritization, account resourcing, and account planning, including direct client interactions and meetings. • Cross-Functional Collaboration: Collaborate across all sales teams within NV5’s Geospatial operating unit as well as Consulting Engineering to align strategies and drive coordinated efforts towards sales and revenue goals. • Expand Service & Solution Offerings: Adapt and assess new technology trends to translate them into solutions that address client needs. • Manage the Esri Partner Relationship and Nurture Other eGIS Partnerships: Serve as primary point of contact for NV5’s partnership with Esri and coordinate activities between Esri and NV5. • Marketing Collaboration: Collaborate closely with the marketing team to develop effective marketing campaigns, solution positioning strategies, and demand generation initiatives to drive eGIS sales and revenue growth and increase market share. Participate in trade shows, workshops, and seminars, as necessary. • Industry Knowledge: Stay up to date with eGIS industry trends, the competitive landscape, and emerging eGIS technologies to identify new revenue opportunities and anticipate market shifts.

• Own the strategy, design, and performance of the SME practice across all specialty lanes and both Global and Manila tiers • Define the engagement model: how TSMs request SME support, how engagements are scoped, staffed, quality-controlled, and reported • Own the commercial evolution of the SME function — developing the pricing and packaging model (embedded, consumable, billable) in partnership with Finance and Revenue leadership • Recruit, assess, and hire SMEs and Sr. SMEs — with a specific mandate to screen for real hands-on expertise, not credential inflation • Design the technical assessment process: structured interrogation of past work, scenario-based technical interviews, peer review by Sr. SMEs • Build the career framework and competency model for the SME discipline at all tiers — Global and Manila • Foster a culture where depth of expertise is the currency — not tenure, not relationship skills, not seniority by title • Own the AI fluency standard across the SME practice — ensuring the tiered AI requirement is embedded in hiring, onboarding, and ongoing development across all six lanes • Stay current on RingCentral's AI product roadmap (NOVA, RingSense, ACE, IVA) and ensure SMEs are positioned ahead of customer AI adoption curves • Partner with the Product AI team to ensure SMEs have early access to AI features, beta programs, and prompt engineering resources before they reach the field • Own the strategic relationship between the post-sales SME organization and RingCentral Product across all three business lines • Design and operate the formal product feedback loop — ensuring field intelligence reaches Product Management in a structured, prioritized, evidence-backed format • Represent the SME practice in product councils, roadmap reviews, and beta advisory programs — as a voice with standing, not an observer • Partner with the SVP, CX and peer leaders in Support Operations and the TSM organization to integrate the SME function into the CX delivery model • Report SME practice performance in executive business reviews and contribute SME data to retention and NPS scorecards • Engage directly in strategic account situations at the executive level when the account scope warrants AVP-level involvement

• Own the Strategic Accounts NRR and GRR targets — full, unambiguous accountability for the retention and revenue health of the segment's book of business. • Define the Strategic Accounts coverage model: which accounts are in the segment, how they are tiered, what the service standard is for each tier, and how the Principal / Sr. TSM / TSM layer is deployed within it. • Develop the segment's annual operating plan: headcount, account assignment rationale, performance targets by tier, and investment priorities. • Maintain a precise, current view of the segment's commercial health — renewal pipeline, at-risk clusters, expansion opportunity, and competitive displacement risk — and report it to the SVP accurately and without delay. • Set the segment's NRR recovery strategy when accounts are at risk: cross-functional resource deployment, executive escalation pathways, and timeline accountability. • Serve as the senior RingCentral post-sales executive in the segment's most strategically important accounts — not occasionally, not just at renewals. • Build and maintain peer-level CXO and C-suite relationships across the Strategic Accounts portfolio — relationships that are independent of the assigned TSM and that provide the VP with direct intelligence about account health, competitive exposure, and strategic direction. • Lead RingCentral's executive engagement program for Strategic Accounts: structured CXO touchpoints, executive advisory forums, customer advisory board membership, and joint business planning sessions with the customer's senior leadership. • Personally lead the EBR for the segment's top-five accounts at least annually; participate in the EBR for the top-twenty at least semi-annually. • Own the executive escalation pathway for Strategic Accounts: when a customer escalates to the CEO level, the VP, Strategic Accounts is the first internal executive who owns the response. • Lead 2–3 Directors of Technical Success — Strategic Accounts, holding them accountable for team performance, Director-level customer engagement, and the development of their TSM pods. • Maintain a close working relationship with Principal TSMs assigned to Strategic Accounts — the VP's most senior IC practitioners. • The VP and Principal TSMs operate as a team at the top of the account pyramid; the VP provides organizational leverage and executive access, the Principal TSMs provide account depth and continuity. • Coach Directors on how to lead through complex account situations, how to develop TSMs toward the Principal level, and how to use the VP's executive access strategically rather than reactively. • Own succession planning for the segment: identify the next Director and the next VP-level candidate within the current team, and provide them with deliberate developmental exposure. • Represent the Strategic Accounts segment in RingCentral's most senior internal forums — product roadmap reviews, pricing decisions, go-to-market strategy — as the voice of the company's most important customers. • Partner with the Chief Revenue Officer and VP-level Sales counterparts on the segment's commercial strategy: joint account planning, renewal strategy for the largest accounts, and expansion opportunity development. • Own the product feedback loop from Strategic Accounts to Product and Engineering — synthesizing field intelligence from the segment's most sophisticated, highest-stakes customers into prioritized, executive-level input that influences roadmap decisions. • Partner with the global SME practice (AVP, SME) to ensure Strategic Accounts have priority access to RingCentral's deepest technical expertise, and that SME engagement quality in Strategic Accounts reflects the service standard the segment demands. • Coordinate with UK/EMEA and AU/APAC RVPs on named global accounts — ensuring coverage is seamless, ownership is clear, and the customer experiences RingCentral as a single, coherent post-sales organization regardless of geography. • Own the Strategic Accounts AI adoption agenda — ensuring every account in the segment has a documented, executive-sponsored AI transformation roadmap tied to their stated business strategy, not just a feature activation checklist. • Engage personally with customer C-suite on RingCentral's Agentic AI and platform vision — positioning RingCentral as a strategic AI partner, not a communications vendor. • Partner with Product and Solutions Engineering to bring early-access AI capabilities to Strategic Accounts, and to use Strategic Account feedback to shape the AI roadmap.