• Own the end-to-end card transaction lifecycle including authorization flows, settlement processing, 3DS authentication, and exception handling (decline codes, MCC blocks, velocity rules) • Lead the product strategy for transaction monitoring — building systems that work across schemes and jurisdictions as Reap expands globally • Own dispute resolution and chargeback management including intake, VROL/Mastercard API integration, response submissions, and outcome tracking • Monitor transaction health across card programmes — triage and resolve operational issues affecting authorisation rates, settlement failures, and card scheme exceptions • Ensure ongoing compliance with Visa and Mastercard scheme rules; own programme-level compliance reporting and respond to scheme audit requirements • Manage local regulatory compliance obligations in applicable jurisdictions (Hong Kong, and others as the business expands) • Partner with the platform product team- integrate and refine KYB/KYC flows for new markets, ensuring our compliance policy requirements are correctly implemented • Maintain and enforce country restriction policies for card issuance and transaction acceptance • Proactively identify risk and compliance gaps and build systems that create a robust, scalable engine • Evaluate, onboard, and manage risk management vendors; comfortable working hands-on with vendor APIs and integration flows to drive implementation alongside engineering

• Own the full lifecycle: discovery, prioritization, roadmap, delivery, and iteration • Drive the roadmap through customer insights, market research, and internal collaboration • Use data, logic, and business sense to prioritize effectively (RICE mindset) • Define and track KPIs across adoption, performance, compliance, and customer value • Extract true MVPs and iterate quickly • Write clear, concise requirements—focused on outcomes, not unnecessary complexity • Validate requirements closely with engineering, AI, data, and compliance teams • Create quick wireframes and prototypes to test ideas early • Engage real users before committing to full development • Lead collaboration across engineering, design, compliance, and business teams • Partner with sales, marketing, and customer success to ensure product adoption and positioning • Ensure alignment with frameworks such as SAMA, NCA ECC, NIST, ISO 27001, and GDPR • Deliver features that are secure, compliant, and resilient by design

At NetBox Labs, our mission is to make it easier to build and manage complex networks. As a product company, we do that by developing innovative software for network professionals delivered on-premises and in the cloud. We are seeking a Senior Product Manager, Enterprise to own the end-to-end experience of NetBox Enterprise, our self-hosted offering for customers operating in complex and regulated environments. Reporting to the VP of Product, you’ll partner closely with Engineering, Cloud and Core Product, Sales, and Customer Success to ensure enterprise customers can deploy, operate, and scale NetBox reliably in their own infrastructure. This role is ideal for a seasoned product manager who enjoys being hands-on, thrives in fast-moving startup environments, and is motivated by solving deeply technical problems that directly impact customer success, adoption, and revenue. What You’ll Do - Own the NetBox Enterprise product experience end-to-end, including deployment, upgrades, air-gapped support, multi-node architectures, reliability, and enterprise integrations such as SSO and LDAP - Serve as the voice of enterprise customers—many in regulated industries—by deeply understanding their operational realities, compliance requirements, and deployment constraints - Engage directly with existing and prospective enterprise customers to validate use cases, gather requirements, and identify opportunities to improve adoption and value - Partner closely with the Enterprise Engineering team to define strategy and direction for on-prem and self-hosted delivery technologies - Collaborate with Cloud and Core Product Managers to align priorities and roadmaps across deployment models and ensure enterprise needs are reflected in platform investments - Contribute to Enterprise packaging and pricing strategy by identifying value drivers and partnering with Product, Finance, and Sales - Get hands-on with NetBox products to refine features, validate releases, and directly engage with customer issues and feedback - Identify opportunities to accelerate adoption and revenue, applying an experimental and iterative approach to growing the Enterprise business What We’re Looking For - 8+ years of experience in product management roles within B2B enterprise software, with 3+ years in a high-growth startup environment - Proven experience building and scaling enterprise or on-prem software, preferably in regulated industries such as financial services, government, healthcare, or telecom - Strong track record of owning products across the full lifecycle, from strategy and discovery through launch and iteration - Deep understanding of the operational realities of self-hosted software, including deployment automation, upgrades, backup and restore, and air-gapped environments - Strong business instincts with a clear understanding of how product decisions impact revenue, adoption, and customer value - Technical depth to engage credibly with engineering teams and enterprise customers, balancing technical constraints with go-to-market needs - Excellent communication and influence skills, with the ability to engage senior stakeholders and navigate complex enterprise relationships - Comfortable operating in ambiguity and building structure where none exists Bonus Qualifications - Experience working with open source software projects and communities - Background in networking, infrastructure, or large-scale IT systems - Product management experience with infrastructure, platform, or other deeply technical software products - Familiarity with Kubernetes, Helm, or container-based deployment models - Hands-on experience as a network engineer, DevOps engineer, or software engineer Our culture and values - We own and solve problems with high attention to detail. - Our open source contributors, users, customers & team are all part of our community. When our community wins, we win. - We prioritize simplicity and think twice before adding complexity. - Clear communication helps keep our team aligned and collaborating smoothly. About NetBox Labs NetBox Labs helps companies build and manage complex networks. We help customers accelerate network automation by delivering open, composable products and supporting the network automation community. NetBox Labs is the commercial steward of open source NetBox, the world’s most popular network source of truth, and Orb, the next-generation open source network observability platform. Our products include NetBox Enterprise, a fully supported self-managed NetBox with advanced features, and NetBox Cloud, a secure, scalable, and reliable SaaS edition of NetBox. NetBox powers thousands of companies, and NetBox Labs is backed by investment from Notable Capital (formerly GGV), Grafana Labs CEO Raj Dutt, Flybridge, IBM, Salesforce Ventures, and Mango Capital. Our culture and values: - We own and solve problems with high attention to detail. - Our open source contributors, users, customers & team are all part of our community. When our community wins, we win. - We prioritize simplicity and think twice before adding complexity - Clear communication helps keep our team aligned and collaborating smoothly. About NetBox Labs: NetBox Labs helps companies build and manage complex networks. We help customers accelerate network automation by delivering open, composable products and supporting the network automation community. NetBox Labs is the commercial steward of open source NetBox, the world’s most popular network source of truth, and Orb, the next-generation open source network observability platform. Our products include NetBox Enterprise, a fully supported self-managed NetBox with advanced features, and NetBox Cloud, a secure, scalable, and reliable SaaS edition of NetBox. NetBox powers thousands of companies, and NetBox Labs is backed by investment from Notable Capital (formerly GGV), Grafana Labs CEO Raj Dutt, Flybridge, IBM, Salesforce Ventures, and Mango Capital.

About the Role Pixalate is building the next generation of its data platform — and this role leads it as an individual contributor. As Director of Product Management for LLM Integrations & MCP Platform, you will own: MCP Server Product Strategy - Define the tool taxonomy — which data capabilities become MCP tools, what inputs and outputs they expose, and how they are named for natural language discoverability - Prioritize tool development based on internal use cases (analyst workflows, research, CS) and external use cases (client integrations, developer access, agentic workflows) - Own the product roadmap from v1 through GA, including feature gates, versioning, and deprecation policy LLM Integration & Use Case Development - Design, document, and validate use cases where LLM-powered clients (Claude, ChatGPT, custom agents) query Pixalate's data via MCP - Write effective, structured tool descriptions and parameter schemas that work well as LLM-readable context — understanding how models interpret tool definitions is essential - Partner with research and data science to prototype agentic workflows and evaluate output quality, hallucination risk, and response structure Specification & Execution - Write TL;DR-format PRDs: a tight problem statement, bullet-pointed requirements, clear input/output contracts, and explicit non-goals — nothing more. Long documents do not ship; concise ones do - Champion small, shippable iterations over large releases — break every initiative into the smallest version that delivers real value and can be in users' hands quickly - Define and maintain API contracts between the MCP server and Pixalate's underlying data APIs, including versioning, deprecation, and schema change protocols - Run structured QA on tool outputs to ensure responses are LLM-friendly, structurally consistent, and free of schema drift Auth, Access, and Permissioning - Own the product model for external auth (OAuth 2.0 or API key) and capability-scoped access — defining what each client tier can query - Collaborate with security and engineering to ensure external MCP deployments meet compliance and data governance requirements External Developer Experience - Own developer-facing documentation: tool reference docs, quickstart guides, example prompts, and integration guides for Claude, ChatGPT, and Cursor - Define the self-serve onboarding flow for external clients connecting to the Pixalate MCP server - Gather feedback from early adopters and translate it into prioritized improvements Cross-Timezone Collaboration - Work fluidly across US, EU, and APAC time zones — scheduling syncs, reviews, and async communication with global engineering and client-facing teams - Own async-first communication: write clearly enough that nothing needs a follow-up call, and structure updates so stakeholders in any time zone can act on them without waiting - Adapt availability around key global milestones — external client launches, engineering sprints, and partner reviews that span multiple geographies How We Work at PixalateThis isn't boilerplate — these are real filters for this role. If they resonate, you'll thrive here. If they don't, this is probably not the right fit. - SPEED OVER PERFECTION - ​​​​​​​We ship early and often. A v1 in users' hands beats a v2 in a doc. We bias toward momentum and correct in flight. - If you are waiting for the perfect spec before starting, you are already behind. - TL;DR IS A DISCIPLINE - ​​​​​​​We reject long PRDs. Every product document at Pixalate follows a TL;DR format: one-line problem statement, bullet-point requirements, done. - Conciseness is a sign of clear thinking. Verbosity is a red flag. Bullet points are the currency of communication here. - OUTSIDE-IN PRODUCT THINKING - ​​​​​​​​​​​​​​We build from the outside in — starting with the client, the analyst, the agent workflow — and work backward to the spec. Internal opinions are hypotheses until a real user validates them. - Candidates who can demonstrate outside-in product decisions — shaped by client calls, API usage data, or developer feedback — stand out immediately. - APIS ARE THE PRODUCT - ​​​​​​​At Pixalate, the API is often the product. Understanding how clients integrate, how developers discover and call endpoints, and how data contracts affect downstream AI behavior is not a nice-to-have — it is the job. - ​​​​​​​GLOBAL BY DEFAULT - ​​​​​​​​​​​​​​Pixalate operates across time zones. Async-first communication is a core competency here, not a workaround. You will be expected to work with engineers, clients, and partners across US, EU, and APAC hours. - Flexibility is required — not as a perk, but as a working reality. If a fixed 9-to-5 in one time zone is non-negotiable for you, this role is not the right fit. ​​​​​​​Qualifications - B.S. or B.A. in Computer Science, Computer Engineering, or a closely related technical discipline — this is a firm requirement given the depth of protocol-level and systems work involved - 5+ years of product management experience, with at least 2–3 years owning developer tools, data APIs, AI/ML platforms, or LLM-adjacent products - Availability and willingness to work across global time zones — US, EU, and APAC — with flexibility to accommodate distributed teams and international clients - Deep, hands-on API experience — you have owned API products end-to-end: endpoint design, versioning, auth flows, rate limiting, developer documentation, and client onboarding. This is non-negotiable. - Hands-on, proven experience working with LLMs — building products on top of them, evaluating model outputs, designing prompt and tool architectures (Claude, GPT-4, Gemini, or equivalent) - Direct experience with MCP: you have set up, connected, or built an MCP server or client, and understand how tools, resources, and prompts are defined in the protocol - Demonstrated outside-in product development — you can point to specific decisions shaped by client interviews, API usage data, developer feedback, or real usage patterns rather than internal assumptions - Experience designing tool or function definitions for LLM consumption — you understand how model context, tool descriptions, and parameter schemas shape agent behavior and output quality - Track record of delivering data or developer products through fast, iterative releases — not big-bang launches How to Apply? Please submit your resume and a brief note — bullet points preferred, 300 words max — covering two things: (1) a specific MCP, LLM tool, or API product you have owned, including what you shipped in v1 and how fast; and (2) a concrete example of outside-in product thinking — a decision you made because of what a client, developer, or usage pattern told you, not what you assumed internally. Please also confirm your time zone and your availability to work across US, EU, and/or APAC hours. This is a practical requirement, not a formality. We are particularly interested in candidates who can demonstrate practical, hands-on familiarity with MCP and LLM tool calling — not just awareness of the concepts. About Pixalate We're the leader in fraud detection and privacy compliance for digital advertising, protecting billions in ad spend for Fortune 500 brands and major ad platforms. As fraudsters increasingly use AI to create sophisticated attacks, we're building the next generation of AI-powered detection systems to stay ahead. Our platform has been used to unearth multiple high-profile criminal and illegal surveillance cases, including: - UNICEF: Pixalate was recently recognized by UNICEF as a Key Innovator for protecting children’s online privacy. & UNICEF Global Compliance Tech case study - Gizmodo: An iCloud Feature Is Enabling a $65 Million Scam, New Research Says - Adweek: A 7-Figure Ad Fraud Scheme Running on Roku Underlines Murkiness of CTV - Washington Post: Your kids’ apps are spying on them - Pro Publica: Porn, Piracy, Fraud: What Lurks Inside Google’s Black Box Ad Empire - ABC7 News: The State of Children's Privacy Online - NBC News: How many apps are tracking your children Our team of lawyers, data scientists, engineers, economists, and researchers spans globally with presence in California, New York, Washington, DC, London, and Singapore. Our Culture We believe in small teams that produce high output. Slack is a way of life and short emails are encouraged. We value a fearless attitude and bold ideas. Chess players do well here. Titles don't mean much - you attain respect by producing results. Everyone's a data addict and analytical thinker who thrives on collaboration. What We Offer At Pixalate, you will have the opportunity to work on pioneering technologies alongside some of the brightest minds in the industry. If you're passionate about building products that protect millions of users and thrive in a fast-paced, challenging environment, you'll fit right in. - Monthly Internet Reimbursement - Casual, Remote Work Environment - Flexible Hours - Opportunity for Advancement and Professional Development - Fun Annual Team Events - Being part of a high-performing global team that wants to win and have fun doing it