Duel is the purest, fairest casino ever built. The Vatican of gamba. We're waging war on scammers and shady operators — and we need someone to keep the lights on and degens happy while we do it. The role You are the frontline. Live chat, social, community, bug reports, escalations, crisis management, feature testing, process improvement — all of it. You're not a ticket-closer. You're the voice, the watchdog, and the fixer. Every user at Duel is a VIP. Act accordingly. If you need AI to talk to people, go work for a competitor. If raising an issue once and hoping someone fixes it sounds fine to you, same. What you'll do - Own live chat five days a week minimum, plus when things kick off outside hours - Manage socials and community platforms - Actively test the site — find bugs, raise them, follow up until they're dead - Test new features before they ship - Handle escalations and edge cases — nothing gets dropped - Manage crisis situations solo - Spot root cause issues and fix the process, not just the symptom - Get involved everywhere. Laziness won't last here. What you'll need - A brain - Thick skin — users will insult you and worse - Ability to stay calm when everything is on fire - Genuine desire to help people, not just close tickets - Troubleshooting instincts and attention to detail - Comfortable with crypto - Support experience preferred, remote experience a plus Come keep the cult running.

• Customer Success and Support Lead serves as an experienced individual contributor within a team, with the expectation that you will further develop your leadership, guidance, and mentoring skills • You will be responsible for driving customer engagement and requirements management with minimal oversight • In this role, you will impact long-term program goals by bridging the gap between technical teams and end-users, ensuring a seamless onboarding journey and robust support ecosystem • You will utilize strong influential skills to mentor junior staff and drive process improvements across the program • Exhibits an extensive understanding of requirements and dependencies and develops documentation associated with project/program requirements, scope, process, and operations • Own the end-to-end user onboarding process • Define key touchpoints from initial technical discovery to post-onboarding nurturing, ensuring users are supported throughout their lifecycle • Own the support ticket platform roadmap • Coordinate with vendor engineering teams to translate user and stakeholder feedback into actionable system improvements • Present analysis results and program status to key stakeholders • Build relationships with leadership and summarize complex initiatives into high-level, actionable insights • Lead monthly user orientation sessions and office hours, including identifying target audiences, proactive outreach, topic development, coordinating vendor presentations, and promoting events to ensure high adoption rates • Lead the development of innovative solutions for program roadblocks, identify risks, and offer proactive mitigations • Effectively communicates with internal and external stakeholders to communicate status, obtain clarification, and address risks • Partner with internal teams to strategize and plan engagement activities, align on upcoming initiatives, identifying gaps and opportunities for program improvement

Title: Spanish Bilingual Limited Service Customer Service Representative Location: United States Remote Working time : Full-time Job Description: Maximus is seeking Spanish Bilingual Limited Service Customer Service Representatives for Virginia Medicaid, SNAP, and TANF Eligibility Assistance. We are seeking dedicated and empathetic Spanish Bilingual Limited Service Customer Service Representatives to assist Virginia residents in navigating the Medicaid, SNAP (Supplemental Nutrition Assistance Program), and TANF (Temporary Assistance for Needy Families) application processes. In this fully remote role, you will be the first point of contact, helping individuals understand and determine their eligibility for these vital social services. If you are passionate about helping others, have strong computer skills and are ready to make a meaningful impact, we encourage you to apply! Essential Duties and Responsibilities: - Provide callers with informed and objective responses to complex concerns in regards to eligibility guidelines and policies, access to care issues, and escalated concerns. - Respond effectively to all forms of inbound and outbound contacts. - Process workflow documents, which include, income, identity, and other eligibility verification documents. - Accept new knowledge to policy and procedures concerning state programs and integrate it with resource materials to answer client concerns. - Guide applicants through the Medicaid, SNAP, and TANF application processes. - Provide clear and accurate information about program eligibility criteria. - Ensure excellent customer service by addressing client concerns with patience and professionalism. - Document interactions notate applications, and work across multiple systems to process eligibility. - Maintain a high standard of confidentiality. Minimum Requirements - High school diploma or GED required and 1+ years of relevant professional experience required, or equivalent combination of education and experience. - Must be fluent in English and specified secondary language. - Must be able to read, write, and speak in English and Spanish. - Ability to work independently in a remote environment. - Strong communication skills, both verbal and written. - Must be willing and able to accept a limited service position. - Must be willing and able to attend training for 6 weeks on camera with no absences from 8:00am-4:30pm EST, Monday-Friday. - Must be willing and able to work a full-time shift during the hours of operation (8:00am-7:30pm EST Monday-Friday, 9:00am-12:00pm EST Saturday). Preferred Skills and Qualifications - High volume call center experience. - Familiarity with Medicaid, SNAP, or TANF or other government healthcare programs. - Strong computer skills, including the ability to navigate and work in multiple systems including but not limited to call center software programs, Microsoft office and other CRM tools. - High level of empathy, especially when interacting with individuals in vulnerable situations. - Residency in Eastern (EST) or Central (CST) time zones. Home Office Requirements - Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net). - Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router. - Must currently and permanently reside in the Continental US. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.

• Chat, email, video, and call with customers to solve challenges and celebrate wins • Guide customers through TeamUps features - from setup to advanced use to best practices • Share product updates and new features • Build strong relationships with our customers, spending time understanding their business goals and spotting customer needs to connect them with solutions that help their business grow • Champion our customers internally - sharing feedback, feature ideas, and insights • Review AI support responses and help refine our help content • Collaborate with your teammates to keep raising the bar for customer happiness