Title: Subject Matter Expert Location: Remote, Remote, US Requisition ID: 20920 Description: Location: Remote Title: Subject Matter Expert *Please review the Minimum Criteria before applying. Completed applications must be received by Thursday April 23, 2026, to be considered for this position. Minimum Criteria You must meet the following minimum criteria (see job description for full list of requirements): - H1, H, G grade can apply - 2 to 5 years of healthcare claims quality auditing experience - Experience in healthcare or related industries preferred Role Description: The Subject Matter Expert manages and supervises the Claims Team to ensure claims are paid properly and timely in accordance with Regulatory standards, Health Net standards, and contractual obligations, ensures that all policies & procedures are met. Identifies problem areas such as understaffing, customer complaints/issues, inefficiencies, and takes corrective action. Coordinates and manages projects/programs for present and future department development. Analyses work processes, systems and make recommendations for improvements. Handles all personnel related duties such as counselling, interviewing, performance review, hiring and terminations. Provide timely monthly reports on claims payment and inventory. Responsibilities - Provide direction, leadership and mentoring for all their staff. - Interacts with the client daily to resolve any issues, answer questions, and provide the production information as required. - Provides exceptional customer service. - Actively seeks to add value added options for the client. - Assists the employee with the development of Individual Development Plans. - Provides recommendations for hiring and conducts performance reviews. - Review and analyze daily staff processing of claims, which includes reviewing quality and production reports. - Participates in the development of operating goals and objectives for the unit; recommends, implements, and administers policies and procedures to enhance operations and production. - Supervises and researches appeals and reprocessing of claims; reviews and resolves claims problems. - Researches and prepares scheduled and special reports. - Responsible to monitor and reduce expenses. - Prepares monthly billings/invoices to be sent to the client. - Enters appropriate personnel information into HR Office for employees within their unit/team. - Responsible for administering any discipline that may be needed ensuring that appropriate procedures are followed. - Attends meetings and workshops, and participates on committees, as assigned. - Performs miscellaneous job-related duties as assigned. Required Qualification: - Bachelor’s degree or equivalent experience is required. - Thorough knowledge of medical terminology, enrollment and membership activities, claim processing procedures/systems, auditing, and a thorough understanding of claim protocols and industry standards and CMS regulations as it relates to claims payment and compliance - Knowledge and work experience with ICD9, ICD10, CPT and different coding systems (preferable) - At least 1-3 years prior health care claims processing experience - Supervise others by assigning/directing work; conducting employee evaluations; staff training and development; coaching and counseling - Effective oral and written communication skills - Ability to assess and coordinate departmental workflows effectively - HIPAA knowledge required. - Microsoft Office Suite Skills, especially Excel. - Performance evaluation procedures experience desired. - Interviewing and hiring experience preferred. - Budgeting cost estimating, and fiscal management principles and procedures.

? Now Hiring: Vacation Experience Coordinator (Remote) ✈️ If you’re the go-to person for planning trips, finding the best deals, and creating unforgettable experiences… keep reading ? We’re growing our team and looking for individuals who want a flexible, remote opportunity helping clients plan everything from weekend getaways to dream vacations. ✨ What You’ll Do: - Help clients plan and book vacations, cruises, and travel experiences - Research destinations, resorts, and travel options - Provide recommendations based on client preferences - Support clients before and during their trips - Build relationships and create repeat clients over time ? What We Offer: ✔ Remote, flexible work environment ✔ Training and onboarding provided ✔ Access to travel platforms and supplier partnerships ✔ Supportive team and mentorship ✔ Opportunities for personal and professional growth ? Who We’re Looking For: - Organized and self-motivated individuals - Strong communication skills - Passion for travel and helping others - Comfortable working independently - Open to learning new systems and tools

• First-line support, which includes handling customers and internal users requests via chat, email, and phone (rarely happens) in English; • Provide consultations about our products and services, such as Cloud, CDN, Hosting, AI and more; • Resolve technical issues by providing technical diagnostics and collect the information about customers and users incidents, forward it up to the higher levels of technical support if needed.

Title: Customer Service Advisor (Bilingual English/Dutch) Location: GB-England Job Description: Drive your career forward with Percepta and join the people powering the world’s leading automotive experiences. As a fully remote Customer Service Advisor (Bilingual English/Dutch), you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of our award-winning, people-first culture. Employment Details Location: Remote - England (with occasional travel to our Daventry location) Job Type: Full-time; Permanent Salary Range\: £28,691 - £30,691 (includes language premium and OTE earnings of £1,500 - £2,000 annually) Next Start Date: Monday, 1 June 2026 Work From Home—While Using Your Dutch Every Day If you’re a Dutch speaker based in England, this role gives you the flexibility to work from home while staying connected to your language and building your career. You’ll support customers from the Benelux region (Netherlands, Belgium, and Luxembourg), helping them solve problems and feel confident in their decisions, all without a daily commute. What You’ll Be Doing You’ll be the person customers turn to when they need help. When something isn’t working as expected, you’ll step in and guide them to a solution. You’ll: - Support customers in Dutch and English across phone, email, and chat - Listen carefully and understand what matters to them - Explain solutions clearly and with empathy - Work with other teams to resolve more complex situations - Follow up so customers feel supported from start to finish You’ll have the freedom to think and make decisions—so you can focus on helping people, not just handling queries. Why This Role Works Well for Dutch Speakers - You’ll work remotely from anywhere in England - You’ll use your Dutch every day in real conversations - You’ll connect with customers from the Benelux region - You’ll be part of a multilingual, international team - You can grow your career in the UK while staying connected to your language and culture What You Bring to the Role - High School/Secondary School Qualification (or similar) - Fluency in English and Dutch (Flemish is a plus), both verbal and written (C1 level or similar) - Strong customer service and relationship-building skills (you don’t need automotive experience—you’ll learn that with us) - Proficiency in Microsoft Office, CRM systems and working across multiple digital platforms and screens - Excellent organisational skills, attention to detail and the ability to manage time and prioritise effectively - Resilience under pressure, sound business judgement and a solutions-focused mindset What You Can Expect - 22 days holiday (rising to 27 with service) + bank holidays - Bonus of £1,500–£2,000 per year - Fully remote working (with occasional site visits) - Company Pension - Life Assurance (4x Annual Salary) - Private medical coverage and discounted dental - Comprehensive travel insurance for you and your family - Employee Assistance Program (EAP) - Cycle to work scheme - Discounts on new vehicles - Training & Development Programs (Percepta College) - Award-Winning Rewards & Recognition Program (Perci Perks) What A Typical Schedule Looks Like You’ll work 40 hours per week on a rotating schedule: - Monday–Friday\: between 7\:00 AM – 5\:00 PM - 1 in 6 Saturdays\: 7\:30 AM – 4\:00 PM Start times may vary. You’ll receive your schedule in advance so you can plan your time. A Quick Note on Location You’ll primarily work from home, but you’ll need to be within reasonable travelling distance of: Royal Oak Industrial Estate Royal Oak Way South Daventry, NN11 8NT From time to time, you may visit the site for training, team connection, or key meetings, so being able to travel there matters. About Percepta Established in 2000 as a joint venture between Ford Motor Company and TTEC, Percepta has specialised in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organisation, and we live, breathe, and play by them daily. At Percepta, we: - Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow. - Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction. - Leave it better – We take ownership and leave every process, person, and place better than we found it. - Win together – We succeed as one—celebrating, supporting, and showing up for each other. - Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out. Important to Know You’ll need the legal right to work in the UK, as visa sponsorship isn’t available for this role. #LI-Remote