• Business Systems Engineering: Hands-on experience administering and integrating business-critical SaaS systems. • Engineer Internal Automation Systems: Writing code and building automation tooling. • Build and Maintain SaaS Integrations: Design and implement reliable, API-driven integrations. • Develop Internal Tools: Build internal tools that improve operational efficiency across teams. • Introduce AI into Internal Workflows: Identify opportunities to use modern AI technologies to automate operations. • Design the Internal "IT Golden Path": Create automated and developer-friendly workflows. • IT Service Management & Operations: Serve as the ultimate level of IT Support. • Security & Compliance Engineering: Ensure operational adherence to established ISO frameworks.

Who We Are AI is changing how software gets built. Code production is becoming a commodity. The focus is shifting from writing code to orchestrating, verifying, and governing change – and the toolchain is the new constraint. Gradle is at the center of this shift. We build Develocity, a toolchain observability and intelligence platform used by some of the world's leading software organizations – Netflix, Airbnb, Spotify, SAP, major global banks, and hundreds more. Develocity helps software teams achieve delivery excellence through deep observability, build and test acceleration, and AI-powered intelligence across the entire toolchain – with current support for Gradle Build Tool, Apache Maven™, sbt, npm, and Python. We are an AI-native company. AI is not a feature we're bolting on – it's central to how we work, how we think about our product, and where we're heading. We're investing deeply in making Develocity's unique data and decades of domain expertise accessible to both humans and AI agents, with trust, evidence, and explainability at the core of everything we build. We have partnered with the Apache Software Foundation, the Commonhaus Foundation, the Micronaut Foundation, and other OSS projects such as Spring, Quarkus, Kotlin, JUnit, AndroidX, and many more to bring the values of Develocity also to the OSS Community. Our Values Seek to Understand: Everything starts with listening and understanding; we strive to understand diverse viewpoints, problems, and motivations. Before we take action, we ensure we truly grasp the challenges, perspectives, and goals. Know the Why: We approach our work with a clear sense of purpose, ensuring every step is deliberate and focused. We take meaningful action with urgency, but never at the expense of thoughtful consideration. Innovate & Iterate: We embrace challenges and are not afraid to try new things, even if they might fail. With a deep understanding and a clear purpose, we can develop creative, bold solutions to tackle challenges. Own the Outcome: We are empowered to take initiative, and we maintain transparency in our work and its outcomes. When we execute, we take responsibility for our decisions, measure the success of our innovations, and learn from the results. Who You Are The IT team at Gradle is expanding and looking for a Senior IT Systems Engineer to help scale and automate our internal systems and processes. As an IT expert at Gradle, you would be responsible for administering applications and systems that support the company's core business processes and operations while implementing new projects and processes as required. Responsibilities Gradle’s IT systems are SaaS-first and heavily automated. The role is expected to spend around 20-30% of their time working on reactive tickets, and the remainder of their time working on proactive, value-add projects such as; automation, security hardening, rolling out new products and processes to make the team more efficient and improve overall company efficiency. The successful candidate will be a self-starter who can detect, suggest, plan and implement major IT changes. - Administer and maintain critical systems such as: - Google Workspace - 1Password - Slack - Bettercloud - Zendesk (Internal ticketing system) - Zoom - MacOS and Windows fleet management (Jamf, Windows Endpoint Manager) - Management and orchestration of internally used SaaS applications - Anti-Malware software (JAMF Protect, Windows Defender) - Cloudflare Zero Trust - Agentic Coding technology (Claude Code, etc) - Ensure best practises are implemented and adhered to throughout the companies use of IT systems - Work in conjunction with People Ops team to seamlessly onboard and off-board employees - Provide helpdesk support for the company when any IT issues arise, such as; - Hardware & software support - Account recovery - Collaborate with Security and other departments to achieve business objectives, including; - Security certifications and best practises - Implement AI generated workflows (Claude) and implementation of automation via AI. - Document and update IT procedures within our knowledge base system (Zendesk Guide) - Assist the IT Team with Vendor management. Minimum Qualifications - 7+ years experience in IT, with at least 2 in a similar role - Deep experience administering Google Workspace. - Strong experience with JAMF managing MacOS / iOS through MDM tooling. - Ability to own projects end-to-end: scoping, implementation, documentation, and handoff. - Demonstrated ability to identify and automate IT workflows using AI tooling (Claude or similar LLMs). Able to prompt effectively, validate outputs, and integrate AI into operational processes via API or CLI. - A focus on customer satisfaction, automation and collaboration Preferred Qualifications - It would be ideal if you have experience with a similar tech stack, at a similar growth stage, remote, technology company - JAMF Certifications - Any Bash / Python knowledge is a bonus. - Experience using systems such as BetterCloud, Zapier and Zendesk. What we offer - Work on a widely used product with a clear vision for the future - Close collaboration with experienced and dedicated peer engineers - Opportunities for growth in technical and leadership responsibilities - In-person meetings, such as our annual company offsite, and team meetings - Work from home in a remote-first environment - Competitive salaries and equity grants Compensation The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary. The estimated base salary for this role is $110,000 - $140,000. Location - While our team works remotely and is spread across the globe, we deeply value daily interactions and collaboration. - Your working hours should primarily cover up to UTC 13:00 - 22:00, with the ability to work with Europe as needed.

• Act as an escalation point for Level 1 technicians, resolving complex desktop, server, and network issues within SLA expectations • Troubleshoot and support Microsoft environments, including Active Directory, Office 365, Azure/Entra ID, and Exchange Online • Diagnose email and connectivity issues (SMTP, POP, IMAP, network-related problems) • Support virtualization platforms such as VMware and Hyper-V • Handle networking and security troubleshooting (TCP/IP, firewalls, access issues) • Contribute to project work, including system migrations, cloud transitions, and infrastructure improvements • Assist with backup and disaster recovery planning and execution for client systems • Continuously identify opportunities to improve systems, processes, and client environments

THE WORK: Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Microsoft Windows Desktop Management, contributing to a collaborative and dynamic environment. We invite you to join us in making a meaningful impact and growing your skills in an encouraging setting. Ensure production systems are available and operating according to defined service level agreements. Drive incident and outage resolution and maintain clear communication throughout the process. Facilitate the restoration of service to the production environment efficiently and effectively. Establish and maintain disaster recovery procedures to safeguard critical operations. Maintain data retention practices in alignment with organizational standards. HERE'S WHAT YOU WILL NEED: Intermediate proficiency in Microsoft Windows Desktop Management. It is advantageous to have prior experience in relevant related skills. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Beginner proficiency in troubleshooting technical issues. Intermediate proficiency in customer service skills. Advanced proficiency in communication and interpersonal skills. Beginner proficiency in time management. Intermediate proficiency in documentation and reporting. Rasing mirror role id for this RRD R5223448 RR Number :RRN00016376 Backfill Employee Name :Sumedh Patil Backfill Employee ID :13945823 Role off date : 17th Oct'25 type of resource: backfill About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.