Indigo Hardware – Remote Support Engineer Description - About the Role We are looking for a highly skilled and service-oriented Remote Support Engineer to join our HP Indigo Hardware Support Team. This role combines deep technical troubleshooting with a proactive customer success mindset. You will be at the forefront of transforming break-fix support into proactive and data-driven resolution, delivering operational excellence and shaping the future of remote technical services. As a trusted technical advisor, you will leverage AI, XR, remote diagnostics, and cross-team collaboration to ensure swift resolution and continuous improvement. You will play a vital role in engaging with customers remotely, driving insights from Root Cause Analysis (RCA), and reducing field dispatches. Key Responsibilities - Active Remote Resolution Deliver end-to-end technical support using remote diagnostic tools. Resolve 78% of cases remotely and help shape a "Shift Left" model through knowledge transfer and automation. - Customer Engagement & Success Lead strategic engagements with customers remotely to understand pain points, align on resolution strategies, and define success metrics. Establish long-term trust and position yourself as a proactive partner, not just a troubleshooter. - Deep Technical Analysis & RCA Conduct detailed remote Root Cause Analysis to identify recurring patterns and drive continuous product and process improvement. Contribute RCA outcomes to the broader technical knowledge base. - Cross-Functional Collaboration Act as a bridge between customers, Field Engineers (FSE), delivery teams, and parts approval teams. Ensure diagnostic accuracy and quality handover for field visits. - Remote Enablement & Shift Left Execution Share learnings, participate in technical debriefs, and develop knowledge articles and training to enable remote resolution and self-service adoption by customers and peers. - Escalation Management & Ownership Take full ownership of complex support cases. Set priorities, manage escalations professionally, and ensure timely and effective case progression. Desired - After-Hours On-Call Support Participate in monthly on-call rotation to support customers across global time zones (24x7 / 18x6 coverage), ensuring business continuity for critical operations. Desired Skills & Experience - Service-Centric Attitude Demonstrated commitment to delivering excellent service experiences and solving problems with empathy and urgency. - Remote Support Agility Proven ability to diagnose and resolve complex technical problems using remote tools and data insights, minimizing the need for dispatch. - Communication & Documentation Strong written and verbal communication skills. Ability to produce clear, concise technical documentation and guide customers effectively. - Team Collaboration Demonstrates “One Team - One Goal” mindset. Works well in a matrixed environment with cross-regional, cross-functional teams. - Initiative & Innovation Brings forward ideas to enhance remote resolution, improve efficiency, and influence product or process evolution. Actively contributes to strategic improvement projects. Minimum Qualifications - Required: High School Diploma or equivalent - Preferred: College Degree in a technical field - Experience: - Minimum 3 years in customer-facing technical support (remote or onsite) - Highly Preferred: Experience with HP Indigo as press operator or field technician - Familiarity with remote diagnostic tools, knowledge management systems, and case management platforms (e.g., ServiceNow) Job - Services Schedule - Full time Shift - No shift premium (Mexico) Travel - Relocation - Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"

Indigo Hardware – Remote Support Engineer Description - About the Role We are looking for a highly skilled and service-oriented Remote Support Engineer to join our HP Indigo Hardware Support Team. This role combines deep technical troubleshooting with a proactive customer success mindset. You will be at the forefront of transforming break-fix support into proactive and data-driven resolution, delivering operational excellence and shaping the future of remote technical services. As a trusted technical advisor, you will leverage AI, XR, remote diagnostics, and cross-team collaboration to ensure swift resolution and continuous improvement. You will play a vital role in engaging with customers remotely, driving insights from Root Cause Analysis (RCA), and reducing field dispatches. Key Responsibilities - Active Remote Resolution Deliver end-to-end technical support using remote diagnostic tools. Resolve 78% of cases remotely and help shape a "Shift Left" model through knowledge transfer and automation. - Customer Engagement & Success Lead strategic engagements with customers remotely to understand pain points, align on resolution strategies, and define success metrics. Establish long-term trust and position yourself as a proactive partner, not just a troubleshooter. - Deep Technical Analysis & RCA Conduct detailed remote Root Cause Analysis to identify recurring patterns and drive continuous product and process improvement. Contribute RCA outcomes to the broader technical knowledge base. - Cross-Functional Collaboration Act as a bridge between customers, Field Engineers (FSE), delivery teams, and parts approval teams. Ensure diagnostic accuracy and quality handover for field visits. - Remote Enablement & Shift Left Execution Share learnings, participate in technical debriefs, and develop knowledge articles and training to enable remote resolution and self-service adoption by customers and peers. - Escalation Management & Ownership Take full ownership of complex support cases. Set priorities, manage escalations professionally, and ensure timely and effective case progression. Desired - After-Hours On-Call Support Participate in monthly on-call rotation to support customers across global time zones (24x7 / 18x6 coverage), ensuring business continuity for critical operations. Desired Skills & Experience - Service-Centric Attitude Demonstrated commitment to delivering excellent service experiences and solving problems with empathy and urgency. - Remote Support Agility Proven ability to diagnose and resolve complex technical problems using remote tools and data insights, minimizing the need for dispatch. - Communication & Documentation Strong written and verbal communication skills. Ability to produce clear, concise technical documentation and guide customers effectively. - Team Collaboration Demonstrates “One Team - One Goal” mindset. Works well in a matrixed environment with cross-regional, cross-functional teams. - Initiative & Innovation Brings forward ideas to enhance remote resolution, improve efficiency, and influence product or process evolution. Actively contributes to strategic improvement projects. Minimum Qualifications - Required: High School Diploma or equivalent - Preferred: College Degree in a technical field - Experience: - Minimum 3 years in customer-facing technical support (remote or onsite) - Highly Preferred: Experience with HP Indigo as press operator or field technician - Familiarity with remote diagnostic tools, knowledge management systems, and case management platforms (e.g., ServiceNow) Job - Services Schedule - Full time Shift - No shift premium (Mexico) Travel - Relocation - Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"

End User Services Support Engineer Location: Elk Grove Village, IL, USA Hybrid Job Description: Job Title: End User Service Support Engineer Please note, this role is not able to offer visa transfer or sponsorship now or in the future We are seeking an experienced and customer-focused End User Services Support Engineer to provide reliable, high-quality IT support to employees in a large enterprise environment. The ideal candidate will have strong hands-on troubleshooting expertise across desktops, operating systems, networks, and end-user technologies, along with a solid understanding of IT Service Management (ITSM) processes. This role requires excellent communication and interpersonal skills to effectively support users and collaborate with cross-functional IT teams. Salary and Other Compensation: The annual salary for this position is between $63,000 to $70,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. In this role, you will - Provide end-to-end technical support for desktop and end-user computing issues in a large enterprise environment. - Support day-to-day IT operations, including system maintenance, user setup assistance, and routine support activities. - Troubleshoot and resolve issues related to Windows operating systems, desktop/laptop hardware, peripherals, and applications. - Diagnose and fix network connectivity issues, including LAN/Wi-Fi, basic DNS/DHCP, and VPN-related problems. - Support mobile devices (iOS/Android), including device configuration, email setup, application access, and basic MDM-related issues. - Provide troubleshooting and support for Microsoft Office 365 applications such as Outlook, Teams, OneDrive, and SharePoint. - Install, configure, and maintain printers and scanners, resolving hardware driver, connectivity, and print queue issues. - Support and maintain end‑user computing services to ensure minimal business disruption. - Follow IT Service Management (ITSM) processes for incident, request, and change handling. - Collaborate effectively with cross‑functional IT teams to resolve complex issues. - Communicate clearly with end users, demonstrating strong interpersonal and customer‑service skills. What you'll need to succeed (required skills) - 4+ years of experience supporting end-user services in a large enterprise environment. - Strong hands-on troubleshooting experience with: o Desktop and laptop hardware o Windows operating systems o Basic networking and connectivity issues o Mobile devices (smartphones and tablets) o Microsoft Office 365 o Printers and peripheral devices - Good working knowledge of ITSM processes, specifically Incident Management and Change Management. - Excellent verbal and written communication skills, with strong interpersonal abilities. - Proven ability to work independently while managing multiple tasks in a fast-paced support environment. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: - Medical/Dental/Vision/Life Insurance - Paid holidays plus Paid Time Off - 401(k) plan and contributions - Long-term/Short-term Disability - Paid Parental Leave - Employee Stock Purchase Plan Please note, this role is not able to offer visa transfer or sponsorship now or in the future Work model: At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role's business requirements, this is a hybrid position requiring 3 days a week from client location in Elk Grove Village-IL USA. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. "Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws."

Get to Know Us: It's fun to work in a company where people truly believe in what they're doing! At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance. Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers. Work, Play and Grow at BlackLine! Make Your Mark: The Application Support Analyst position is responsible for handling any incoming customer support inquiries, performing troubleshooting using various resources, and if needed, elevates issue to Senior Application Support Analyst Services. You'll Get To: - Coordinate with customer to determine functional requirements and determine technical solutions. - Analyze data in support of proposed projects, business cases, and system requirements. - Coordinate with customers and/or technical staff to resolve issues with software applications. - Use accepted project management, application development and documentation standards and processes. - Test, implement, document and maintain software applications. - Work as a member of a team and provide support for applications. - Use formalized development methodology to assure that risks to security and business process integrity are identified and mitigated. - Gather the customer's information and determine the customer's issue by analyzing the symptoms and figuring out the underlying problem. - Identify what the customer is trying to accomplish. - Use available knowledge & resources to provide possible solutions. - Document client issue and process of resolution. - Handle incoming support inquiries. What You'll Bring: - Ability to analyze a problem and direct appropriate course of action - Professional attitude and desire to answer customer inquiries and resolve issues with patience and understanding; must be service-oriented - 2+ years prior experience in a customer support position, with a focus on accounting, financial, or banking applications - 2+ years Web-based applications experience and related technical knowledge--for example, SQL queries/scripting, MS Office, Ticket Management Systems, resolution of browser issues, etc.) - Bachelor's degree in related field Thrive at BlackLine Because You Are Joining: - A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation! - A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives. - A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity. BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws. BlackLine recognizes that the ways we work and the workplace itself have shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 3 days a week. #LI-NS1