• Provide oversight and support for customer service delivered by strategic TPAs. • Develop, refine, and implement business processes to ensure TPAs consistently meet Zurich’s operational and performance standards. • Set clear expectations for TPAs, monitor ongoing performance, and identify areas for improvement. • Proactively address compliance issues and escalate persistent patterns to senior leadership for resolution. • Lead improvement and standardization projects with TPAs to optimize operational delivery. • Analyze data from multiple sources to spot trends and understand how different scenarios impact customer service and TPA performance. • Use these insights to recommend changes that drive positive outcomes for both Zurich and our customers. • Collaborate with stakeholders to define business needs and requirements for process or system changes. • Lead implementation efforts that enhance business outcomes, customer experience, and operational efficiency. • Address challenging business issues and develop tailored solutions that meet customer needs and business constraints.

• Support the creation and maintenance of product documentation and analytical artifacts used across Zonda products • Develop field-level metadata and definitions to improve data clarity and enable AI-driven interpretation • Assist with feature request analysis and reporting, including reviewing backlog items and summarizing insights with Customer Success • Help manage test and service accounts for product testing in collaboration with Engineering teams • Contribute to efforts that connect product requirements with technical implementation, including authentication and internal tooling workflows • Learn and apply real estate and housing market terminology to better understand product context and customer use cases

Here at Mindera, we are continuously developing a fantastic team, and would love it for you to join us. We are looking for a Business Analyst who not only brings a sharp analytical mind but also excels in team fit, communication, and high-impact collaboration. You will be the bridge between vision and execution—responsible for taking complex ideas and turning them into clear, actionable requirements. You’ll work day-to-day with the team to ensure we are always building the highest-value items while maintaining a smooth, efficient delivery flow. If you are approachable, communicate clearly, and enjoy working in a collaborative and positive team environment, we’d love to hear from you. National and international expected traveling time varies according to project/client and organisational needs: 0%-15% estimated.

Business Analyst Location: San Ramon United States Job Description: As a Business Analyst, you will play a crucial role in supporting our strategic and operational initiatives. You will be responsible for creating data reports, conducting performance analysis, and providing insights to drive decision-making and efficiency improvements. Key Responsibilities: - Data Reporting and Analysis: - Develop and maintain dashboards and reports to track key performance metrics. - Analyze historical and current data to identify trends and insights. - Provide in-depth analysis of performance data to support strategic decisions. - Benchmarking and Industry Analysis: - Research industry standards and benchmarks. - Compare company performance against industry metrics to identify areas for improvement. - Cost and Performance Analysis: - Analyze performance data by various segments such as cost elements, labor, and project types. - Compare past performance with forecasts to identify trends and opportunities for improvement. - Operational Support: - Collaborate with senior leadership to identify and track key performance indicators. - Implement systems to automate data updates and ensure accuracy. This is a hybrid remote & on-site role in San Ramon, CA or Oakland, CA Required Qualifications: - Associate or Bachelor's Degree - Minimum 5 years related experience - 4+ years' experience developing Power Apps - 4+ years' experience with SQL, Python, R, HTML - Experience coding - Experience with Metric Dashboarding Preferred Qualifications: - Experience working within construction, energy, utilities, engineering (civil, mechanical, electrical), consulting or related space - Strong analytical and problem-solving skills. - Excellent communication and collaboration abilities. - Experience in data analysis and reporting. Not quite right for you? For a full listing of all our openings, please visit us at: https://entrustsol.com/careers/ Who We Are: ENTRUST Solutions Group, an ENR Top 100 company, is a community of people, 3,000+ strong, who are committed to our clients and each other. We provide comprehensive and dependable engineering, consulting, and automation services to gas and electric utilities, telecommunication service providers, pipeline operators, and industrial companies. In return for top talent, ENTRUST Solutions Group offers: - Generous paid time off and benefits - 401(k) retirement program with a company match - Career development programs - Tuition reimbursement - Flexible work schedule To learn more about ENTRUST Benefits and Culture, please visit our company LinkedIn page and follow us at: https://www.linkedin.com/company/entrustsolutionsgroup Benefits & Salary: - This position pays between $100,000 to $150,000 annually and is an exempt position. The specific amount within this range will be influenced by the work location and various factors, such as internal equity, professional skills, work experience, and pertinent education or training. - Benefits offered include company sponsored medical, dental, vision, and 401(k) plan with company match. Also offered are tuition reimbursement, voluntary life, disability, critical illness, accident and hospitalization plans. HSA or FSA medical accounts and FSA dependent care and transportation/parking accounts are also available. These benefits are subject to employee contribution amounts generally set annually. - Full time employees are eligible to earn PTO hours. - May be eligible for discretionary bonus as determined by the company. ENTRUST Solutions Group is proud to be an Equal Employment Opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. All offers are contingent upon receipt of satisfactory results of a pre-employment drug test and criminal background screening. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. ENTRUST Solutions Group does not accept unsolicited headhunter or agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with ENTRUST Solutions Group. #LI-LL1