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Create. Innovate. Productize.
Full Stack Tech Lead, L2 Support
Location
Argentina
Posted
49 days ago
Salary
0
Seniority
Senior
Job Description
Full Stack Tech Lead, L2 Support
Trinetix
• Own P1/P2 critical incident response—acknowledge within 30 min, drive to resolution, and conduct post-mortems. • Perform code-level investigation and fixes for highest-complexity issues. • Conduct root cause analysis (RCA) for complex and recurring incidents. • Support AI-driven and automated workflows through production debugging and log analysis. • Mandatory On-Call Rotation: Cover P1/P2 incidents outside business hours (nights and weekends) in rotation with the counterpart Tech Lead in Ukraine. • Lead daily operations: ticket triage, assignment to L1/L2, and escalation management. • Participate in the Change Advisory Board (CAB), release planning, and post-deployment validation. • Coordinate knowledge transfer from incumbent vendors and own the team’s Knowledge Base (KB) quality. • Mentor Java + DevOps engineers and L1 support engineers to drive technical excellence. • Manage weekend release activities and coordination (several times per year).
Job Requirements
- 5+ years of experience in application support or software engineering with heavy support responsibility.
- Prior experience as a Tech Lead or Senior Engineer in managed services is highly preferred.
- Ability to work independently and make critical decisions under pressure during production outages.
- Strong communication skills to simplify technical concepts for clients and stakeholders.
- Structured, detail-oriented, and well-organized approach to incident management.
- Fluent English is required for all tickets, escalations, and global communication.
Benefits
- Opportunity to work on a global telecom project with real business impact.
- International environment and cross-functional collaboration.
- Continuous learning and career growth opportunities.
- Professional training and language classes.
- Medical insurance and mental health support.
- Flexible working hours.
- Benefits program covering sports, hobbies, and well-being.
- Inclusive and supportive company culture.
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