URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

• Facilitate and execute brand’s vision through the appropriate allocation of product and the sourcing of materials which deliver the right aesthetic while meeting target product costs and time and action requirements. • Achieve seasonal calendar actualization. • Develop relationships with supplier base to ensure alignment of category business needs. • Manage through roadblocks and see through to resolution. • Attend Concept and Sketch Review meetings to understand and clarify Design’s intention, tone, and important style aspects. • Manage bulk cost negotiations with vendor base; meet or exceed targets. • Analyze and identify opportunities for Merchant to improve adoption rates and approved style count targets as dictated by seasonal line plan. • Support Merchant’s business requirements by aligning product. category needs, and update and communicate all style, cost, and delivery changes. • Coordinate with cross functional teams on category development process, including research of pre-style development, tracking and review of pre-style packages, ensuring compliance of product within category. to internal testing standards, and managing sample evaluation, accuracy, and quality. • Collaborate with cross functional partners on engineering options for category target costs and minimums, required lead times, and final IMU, with the goal of driving speed, sales, and financial results. • Lead vendor conversations regarding daily roadblocks and see through to resolution. • Independently form cross-team discussion and direct deliverables, deadlines and hand-offs effectively. • Help others learn the Brand DNA and requirements. • Seek feedback consistently. • Manage and coach coordinators on team.

• Respond to customer inquiries via chat or email • Provide accurate information on services and policies • Resolve routine issues such as subscription status updates, refund requests and billing inquiries • Escalate complex cases to higher-level support when necessary • Follow clear guidance given by the leadership team when appeasing customers • Empathetic to customers’ needs but understanding of the business’ bottom line • Collect and share feedback to external teams to ensure the needs of the customers are being met

• Engaging in discussions and decision making for new features and platform evolution • Collaborating with the product team to design solutions for stakeholder features • Delivering the whole lifecycle of deployable features: code, configuration, documentation, and support • Contributing to roadmaps and process development to deliver features and evolve our architecture • Collaborating with QA and Platform Engineering team to test code and keep our integrated testing environments unblocked

• Design, build, and maintain scalable, highly available cloud infrastructure on Google Cloud Platform. • Lead initiatives to scale and optimize CI/CD pipelines, ensuring efficient, automated, and secure deployments across multiple environments. • Implement monitoring, logging, and alerting solutions to maintain system health, availability, and performance. • Collaborate with software engineers to integrate platform best practices into application development and deployment. • Support and enhance Kafka usage for our event-driven services, focusing on reliability and throughput optimization. • Troubleshoot and resolve issues across the infrastructure, networking, and application layers. • Contribute to infrastructure as code practices using tools such as Terraform. • Drive cloud security improvements and ensure adherence to best practices in a regulated environment. • Create and maintain clear documentation for infrastructure, CI/CD processes, and operational best practices. • Stay current with emerging DevOps tools, cloud services, and best practices, and drive adoption of relevant new technologies.

• Maintain and update AI-generated and AI-assistated content across customer-facing surfaces, including: Help center and knowledge base articles, Onboarding and Adoption guides, In-product guidance and FAQs, Customer communications and playbooks • Ensure content reflects the latest product features, workflows, and known issues • Monitor AI content outputs to identify outdated, incomplete or incorrect information • Review AI-generated content for accuracy, clarity, tone, and brand alignment. • Validate content against product documentation and real customer use cases. • Identify and correct hallucinations, inconsistencies, or gaps in AI responses. • Apply established quality standards, style guidelines, and governance policies. • Tag, categorize, and organize content to improve AI retrieval and relevance. • Partner with Customer Success Managers and Support teams to capture recurring questions, issues, and feedback. • Help reduce support ticket volume by improving self-service and AI-driven guidance.

• Act as the primary point of contact for incoming store tickets and phone calls • performing initial troubleshooting to either resolve the issue or escalate as appropriate • Prioritize and take ownership of high-impact, time-sensitive issues to stabilize operations • Maintain clear, accurate, and timely documentation on all assigned tickets • Actively monitor support channels to stay informed of outages • Identify issue patterns and escalate trends to appropriate teams • Contribute insights to the team’s knowledge base • Maintain professional communication with store teams.

• Respond to customer inquiries via chat or email • Provide accurate information on services and policies • Resolve routine issues such as subscription status updates, refund requests and billing inquiries • Escalate complex cases to higher-level support when necessary • Follow clear guidance given by the leadership team when appeasing customers • Empathetic to customers’ needs but understanding of the business’ bottom line • Collect and share feedback to external teams to ensure the needs of the customers are being met

• shape original artwork that defines the Anthropologie identity • translating trend and concept into distinctive, production-ready prints • build cohesive assortments across silhouette and category • collaborate cross-functionally • support emerging talent while maintaining technical excellence from concept through approval

• Investigates and resolves internal theft issues utilizing industry proven Interview and Interrogation skills, CCTV, Exception Reporting, and Hotline calls, etc. • Completes Operational Store Assessments and store visits with emphasis on teaching and coaching, offering solutions to issues within company LP guidelines. • Participates in regional, district and store brand meetings, conference calls and when possible conducts stores visits with district and regional partners. • Provides consultation to field management on all shrink related issues: internal/ external theft, physical security, operations, safety, POS controls, etc. • Execution of company’s high shrink program. • Liaison between Law Enforcement and Store Management. • Conducts extensive loss prevention training seminars for employees, managers, and district managers. • Completes store inventory preparation visits. • Understands physical security of retail space.

Role Summary URBN is searching for a Regional Asset Protection Manager to join us in Los Angeles, California! This role will report to the Regional Director of Asset Protection. Our Manager will be accountable for store’s shrink results across multiple Brands in their assigned region. You will execute company shrink programs to protect the company assets with close working partnerships from the Operations Teams. Role Responsibilities - Investigates and resolves internal theft issues utilizing industry proven Interview and Interrogation skills, CCTV, Exception Reporting, and Hotline calls, etc. - Completes Operational Store Assessments and store visits with emphasis on teaching and coaching, offering solutions to issues within company LP guidelines. - Participates in regional, district and store brand meetings, conference calls and when possible conducts stores visits with district and regional partners. - Provides consultation to field management on all shrink related issues: internal/ external theft, physical security, operations, safety, POS controls, etc. - Execution of company’s high shrink program. - Liaison between Law Enforcement and Store Management. - Conducts extensive loss prevention training seminars for employees, managers, and district managers. - Completes store inventory preparation visits. - Understands physical security of retail space. Role Qualifications - Must have a valid U.S. Passport and driver’s license - Able to sustain extensive background check and furnish verifiable references that may be contacted. - Must have reliable transportation to travel extensively between stores - Must have at least 5 years specialty LP experience in a multi-store environment preferably in the fashion business. - Knowledge of Exception Based Reporting and file management databases. - Must be able to demonstrate expert knowledge of Interview and Interrogation skills per industry standards, including phone interviewing. Wicklander Zulawski or Reid methods. - Extensive use and knowledge of Microsoft Word, Excel, and Outlook. Please note: Overnight travel required. #LI-MH3 The Perks URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits EEO Statement URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.