• Serve as the right hand to the Loan Officers, managing key milestones of each loan file and maintaining consistent communication with borrowers, realtors, and third parties. • Support the Loan Officers in gathering and verifying borrower documentation, ensuring a complete and accurate loan package for Underwriting. • Maintain control and visibility over active loan pipelines—tracking key dates for approvals, appraisals, and closings to ensure all deadlines are met. • Proactively identify potential issues and communicate solutions to prevent last-minute delays. • Order and track all necessary third-party services such as appraisals, verifications, and title work. • Submit and follow up on all conditions required to move files efficiently through the approval and closing process. • Deliver a complete, compliant, and well-documented file to Closing within company timelines. • Provide exceptional service to borrowers and business partners by keeping all parties informed and supported throughout the loan process.

• Recruit, train, and develop a high-performing team • Define and document Standard Operating Procedures (SOPs) • Lead onboarding of strategic Initiating Parties and Healthcare Plans • Collaborate with Revenue Cycle Management (RCM) and Legal Departments for compliance

When our values align, there's no limit to what we can achieve. At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do. Each of us, no matter what we do at Parexel, contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally, we do it with empathy and we're committed to making a difference. Parexel FSP is hiring multiple Site Care Partners in Chile! Excellent opportunity for experienced Senior CRAs ready to take the next step in their career! The Site Care Partner (SCP) is the “face of the client” and therefore accountable for ensuring that sites receive necessary support and engagement, issues are resolved, and client’s reputation is upheld throughout study lifecycle. The SCP I is the main client point of contact for investigative sites; accountable for site start up activities through activation; accountable for building and retaining investigator site relationships and providing support from site recommendation through the lifecycle of studies; accountable for site level recruitment and operational success, and accountable for safeguarding the quality and patient safety at the investigator site. The SCP I contributes to country and site selection activities by proactively collaborating with key stakeholders and providing local intelligence to country outreach surveys, investigator strategies and client pipeline opportunities under supervision. Key Accountabilities (may include but not limited to the following): Intelligence Gathering: • Provides input into site recommendations via intimate understanding of country and region, sites, processes and practices, and associated site performance metrics • Provides support to the Study Operations Manager (SOM)/Global Study Manager (GSM) to define local requirements for the importation/exportation processes of the investigational medical product and ancillary supplies Study Start-Up and Activation: • Deploys Global Site and Study Operations (GSSO) site strategies by qualifying and activating assigned sites • Supports processes to optimize country and site selection activities including review and assessment of the draft potential site list and provide Pre-Trial Assessment (PTA) output for site selection • Maintains a thorough knowledge of assigned protocols • Conducts study start up activities at the site level including but not limited to PTA, coordination of site activation checklist items, Informed Consent Document (ICD) finalization, Site Initiation Visit (SIV), as applicable, including management of issues that may compromise time to site activation • Ensures all the site initiation activities completed including training per site activation checklist, collect and complete necessary documentation and systems needed • Supports country specific ICD review and deployment when applicable • Ensures follow up activities are completed post PTA and SIV to ensure site readiness for First Subject First Visit (FSFV) • Partners with site monitor to ensure site monitoring readiness in anticipation of FSFV • Responsible for relationship building and operational oversight of the site • Provides support for escalated site issues related to study delivery by coordinating communications and resolution efforts (e.g., vendor, site contracts and payment issues etc.) • Ensures the strategy and approach for Investigational Product (IP) and ancillary supplies for sites and country requirement throughout the lifecycle of the study • Accountable for effective site recruitment planning and delivery, consistent with global and/or country plan and local targets • Responsible for enrollment support and ensures progress by responding to recruitment issues from investigators • Maintains regular communications with investigator sites to gather status updates and drive delivery to study goals (e.g. recruitment, data entry timelines etc.) • Partners with local Regulatory Authority (RA)/ Clinical Trial Regulatory Operations (CTRO) / Site Activation Partner (SAP) to ensure timely completion on country / local registry when applicable Study Conduct and Closeout: • Acts as operational point of contact for all site level questions, liaising with and escalating to appropriate teams to respond and resolve questions • Reviews site monitoring reports • Supports the site with revision and submission of ICD documents (and amendments) • Works with other roles to maintain system management (e.g., Electronic Data Capture, Shared Investigator Platform, Site Profile and other systems as applicable) at site level ensuring alignment across platforms • During the conduct of the study, the Site Management Organization (SMO) Assessment is reviewed with the site, when applicable, on an annual basis following site initiation and updated as needed under client/ Senior SCP supervision. In addition, SMO Assessment is reviewed and updated when major staffing, contracting, or other significant site changes/issues occur to confirm that continuity and contingency plans are current • Reviews and manages site practices that differ from client practices and liaises with study management and Business Process Owners as needed • Maintains regular communications with investigator sites to gather status updates, informal and formal performance metrics, and study level feedback • Oversees and manages of site deliverables to study targets, (i.e. data cuts and sweeps, interim analyses, database locks), helping to oversee data is up to date and any other site facing deliverables, (i.e., investigator signatures) • Follows the study oversight plan and proactively puts in place mitigations for known and anticipated risks • Supports development and delivery, including issue resolution, of decentralized capabilities at investigator sites • Assures quality and consistency in the delivery of monitoring • Drives monitoring efficiencies and best practices for study, region and program • Supports shaping the local clinical development environment with a goal to enhance client reputation in scientific leadership • May act as a Subject Matter Expert (SME) on client systems and processes • Actively pursues efficiencies and develops best practices in the delivery of activities for site performance throughout the life cycle to increase investigator and site satisfaction strengthening site relationships Collaboration • Ensures clear and open communication with SOM • Supports the site monitor to develop positive Investigator relationships throughout the life of the study and escalate any training or compliance concerns with Country Trials Manager (CTM) and Study Management • Coordinates with other roles and functions that interface with study sites (e.g., Study Monitor, Investigator Contracts Lead, Site Activation Partner, Clinician, etc.) optimizing communications and enhancing overall visibility into and confidence of quality of site level activities Process, Standards, and Oversight: • Oversees site utilizing and interpreting data from analytic tools, with country intelligence to proactively identify risks to quality and compliance and to develop and implement mitigation plans for these risks Compliance with Parexel standards: • Complies with required training curriculum • Completes timesheets accurately as required • Submits expense reports as required • Updates CV as required • Maintains a working knowledge of and complies with Parexel processes, ICH-GCPs and other applicable requirements Skills: • Demonstrated experience in site management with prior experience as a site monitor • Demonstrated experience in start up activities through to site activation • Demonstrated experience in conduct and close out activities • Demonstrated knowledge of quality and regulatory requirements in applicable countries • Must demonstrate good computer skills and be able to embrace new technologies • Ability to communicate effectively and appropriately with internal and external stakeholders • Ability to adapt to changing technologies and processes • Effective verbal and written communication skills in relating to colleagues and associates both inside and outside of the organization • Effectively overcomes barriers encountered during the implementation of new processes and systems • Demonstrated networking and relationship building skills • Demonstrated ability to manage cross functional relationships • Identifies and builds effective relationships with investigator site staff and other stakeholders • Proficiency in local language preferred • English proficiency is required • Ability to manage required travel of up to 75% on a regular basis Knowledge and Experience (preferred): • Good communication, presentation and interpersonal skills • Knowledge of country requirements for GCP that may be different to those of client procedures Education: • Bachelor’s degree or Registered Nurse in a related field or equivalent combination of education, training and experience (estimate at least 5 years experience)

• We’re looking for a Client Success professional who wants to take their career to the next level. • You will be responsible for acting as the primary point of contact between Boostability and specific Agency and Supported Reseller partners. • You will own a dedicated book of business and will support the partner relationship through active troubleshooting, account management, and by demonstrating a strong working knowledge of digital marketing with a particular emphasis on SEO. • Successfully representing Boostability’s products and services as you support the success of digital marketing campaigns with an emphasis on SEO • Practicing proactive retention by ensuring every interaction is handled with the customer and partner experience top of mind • Troubleshooting account and partner level issues successfully, resolving and removing pain points for our customers and partners • Performing regular audits of digital marketing campaign performance and suggesting adjustments as needed to improve campaign performance • Conducting phone and video calls with clients via Zoom Contact Center and Zoom Meetings • Managing the fulfillment of our client’s SEO packages: Periodic appointments, on-site recommendations, and changes, allocation of off-site work, etc. • Providing periodic Client check-ins and reports • Ordering implementation of SEO tasks from our Fulfillment departments