• Manage inbound and outbound calls, emails, and other communications related to post-purchase voucher inquiries. • Research and resolve patient billing and provider payment issues. • Review voucher status and process updates as needed. • Investigate and resolve aging vouchers. • Support providers in accessing and utilizing Tendo’s MDsave Marketplace backend system. • Maintain a strong understanding of the Marketplace products and their benefits for patients and providers. • Document patient and provider interactions and ensure timely, effective follow-up via approved communication channels, including phone and email. • Utilize Salesforce as the primary case management tool to track cases, notes, and resolutions. • Meet departmental performance goals, including customer satisfaction and quality assurance standards. • Maintain close coordination with internal teams, including provider relations, finance, and product, to resolve complex billing and payment issues. • Perform other duties as assigned.

Where Trust Leads, Bold Ideas Grow, and Community Thrives Paula’s Choice, a global skincare leader founded in 1995, empowers individuals to define beauty on their own terms through science-backed products. Our mission comes to life through four core values that guide our actions, decisions, and impact: - Build Trust: We set the standard for skincare, transparency, and shared knowledge. - Be Bold: We lead through innovation and by challenging the status quo. - Act with Kindness: We operate with respect and care—for our customers, colleagues, and the planet. - Create Community: We believe in the power of connection—whether educating customers, supporting each other, or giving back, we grow stronger together. Our team spans North America, Australia/New Zealand, Europe, and the broader APAC region, collaborating globally to drive innovation. We offer space to thrive—personally, professionally, and through our comprehensive benefits package designed to support your well-being at every stage: - Generous paid time off, including time off to volunteer - Learning and development resources to support personal and professional growth - Wellness benefits like meditation app memberships, product discounts, and free samples of our amazing products - Most roles are fully remote (roles that are required to be at our Seattle HQ can be found in the details section of this job post) - Great location – for roles that are hybrid or fully onsite, we’re in the heart of Seattle’s beautiful International District  - Did we mention we’re a dog-friendly office?  Our culture encourages continuous learning and is fueled by connection, curiosity, and cross-functional collaboration. Whether onsite, remote, or hybrid, we stay connected through shared initiatives that bring our teams together. If you’re inspired by transparency, driven to make an impact, and eager to help foster community—we’d love to have you join us. How you’ll have an impact at Paula’s Choice: Reporting to the Senior Finance Director, North America, this role will support the Marketing team at Paula’s Choice North America and provide Global supervision and support of our Chief Marketing Officer. The essence of this role is to provide guidance and financial insights to the Marketing team, while owning and optimizing Brand and Media investments ($100m budget). By delivering accurate budget planning, forecasting, and performance insights, this role ensures marketing and Media investments are aligned to brand strategy, growth targets, and profitability goals. The Marketing Finance Manager will play a critical role in connecting brand ambition with financial rigor—partnering closely with Marketing and Finance teams to drive disciplined investment decisions across media investments, campaigns, and key brand launches. We are looking for someone who thrives in a fast-paced, DTC-led, premium beauty environment and is passionate about maximizing the impact of brand and media spend in a high-growth business. As a Marketing Finance Manager, a typical day might include a mix of the following: - Budget Management & Business Partnering: Develop and own financial forecasts and monthly reporting. Provide variance analysis and clear insights to senior management, proactively identifying risks and opportunities and required course correction. Drive cost efficiency through optimizing spend across channels. - Financial Control & Compliance: Review agency contracts, media plans, and marketing invoices. Manage accruals, provisions, and prepayments for marketing costs. Provide financial controls and ensure compliance with internal policies. - Campaign Performance Analytics: Establish tracking mechanisms to analyze effectiveness of media and brand campaigns through assessing ROI, cost efficiency, and contribution to brand and commercial objectives. Support post-campaign reviews with data-driven insights and recommendations. - Brand Innovation Support: Partner with Marketing and Global teams to provide financial modeling for key brand launches and major initiatives. Track key financial metrics related to innovation performance, including P&L impact, margin analysis, and forecast accuracy, ensure alignment to overall budget guardrails and company strategic goals and ROI targets. - Cross-Functional Collaboration: Collaborate with cross-functional teams (R&D, Marketing, SC) to align on assumptions, evaluate the financial viability of new product development and innovations. The Details: - Location: We are based in Seattle, WA. Local candidates are preferred, but flexible to location. - Hours: Typical PST business hours - Physical requirements: Ability to handle long periods of both sitting & screen time - Travel requirements: Less than 3% What you’ll bring to the table: - 8+ years of experience in commercial finance, FP&A, or marketing finance, preferably within beauty, FMCG, or DTC-led businesses - Strong financial and analytical acumen, excellent level of computer literacy (incl. Excel, PowerPoint) - Ability to translate marketing and media performance into financial insights - Proven experience partnering cross-functionally in a fast-paced, high-growth environment - Strong communication skills with the ability to influence non-finance stakeholders - Act to remove basic blocks to progress without waiting for others to do it What can help you really stand out: - Experience supporting DTC-led premium beauty brands - Experience managing brand and media investment budgets - P&L ownership and marketing budget governance experience Approximate Salary Range Based on Experience and Location: $130,000 - $145,000 USD/annually #LI-NG1 Paula’s Choice Skincare determines the pay for positions using local, national, and industry-specific survey data. We evaluate external and internal equity and the cost of labor/prevailing wage index in the relative marketplace for jobs directly comparable to jobs within our company. Our posted salary range is based on national data and may be refined for a candidate's region/town/cost of living. For new hires, we strive to make competitive offers allowing the new employee room for future growth. The exact base salary is determined by various factors including experience, skills, education, geographic location, and budget. This position is also eligible for participation in the company discretionary bonus plan. Paula’s Choice Skincare is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender identity, religion, sex, age, national origin, disability, veteran status, sexual orientation, genetic information or any other classification protected by Federal, State or Local law. We are committed to create a workplace that is inclusive of all. Where everyone feels empowered to bring their full authentic self to work. Please note: At any time, with or without notice, Paula’s Choice reserves the right to add/delete/change the position’s requirements. If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at careers@paulaschoice.com. This email is intended for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses. We take your privacy seriously. For details please see our Privacy Notice.

• Lead the design, evolution and governance of modern, scalable, secure and resilient architectures; • Develop and review full‑stack solutions, ensuring end‑to‑end technical quality; • Define technical guidelines, corporate standards and engineering and architecture best practices; • Apply Artificial Intelligence and automation to business solutions, digital products and internal platforms; • Lead proofs of concept (POCs), technical experiments and validation of new technologies; • Support the modernization of legacy systems with a focus on performance, sustainability and risk reduction; • Act as a technical advisor for product, engineering, data and business teams; • Mentor architects and developers, promoting knowledge sharing and technical maturity; • Participate in strategic forums and contribute to the long‑term vision for architecture and engineering; • Ensure alignment between technology solutions, digital strategy and business objectives.

• Lead and scale the FP&A organization, supporting increasing business complexity and team growth • Support the accounting function, strengthening financial processes, systems, and data integrity across the organization • Own and enhance company-wide budgeting, forecasting, scenario planning, and long-range planning, driving continuous improvement • Provide strategic and analytical support to leadership through high-impact reporting, investment analysis, and ad hoc decision support – reinforce financial discipline • Oversee internal financial reporting, dashboards, and performance analytics - deliver actionable insights • Partner with commercial and marketing teams on pricing and promotional strategy, profitability, innovation, and contract evaluation • Provide financial oversight and support to supply chain and procurement, including input cost analysis • Develop and steward KPIs across revenue, margin, and working capital performance • Support and improve financial models to assess commodity volatility and margin impact • Support lender, investor, and board reporting