• Serve as the primary customer-facing lead for discovery sessions, gathering current staffing/scheduling technology practices and identifying solution recommendations • Document client needs and collaborate with internal teams to align discovery outcomes with WFAI product capabilities • Collaborate with internal resources to configure and validate the WFAI platform for each customer. • Conduct hands-on testing of environments, workflows, and configuration prior to go-live. • Validate customer data and system behavior against expected workflows and forecasting logic. • Identify, document, and escalate defects or issues in partnership with Product, QA, Engineering, and Implementation leadership. • Lead end-user and admin training sessions across WFAI modules. • Facilitate User Acceptance Testing (UAT), ensuring customer readiness and alignment with business processes. • Support go-live readiness activities and provide post-live assistance until clients successfully transition to Support and Client Success. • Partner with the Project Manager to monitor progress, timelines, and risks; escalate issues proactively. • Contribute to the development and ongoing refinement of implementation playbooks, training materials, UAT guides, and documentation. • Provide insights and feedback from implementations to influence product enhancements and internal process improvements. • Support building scalable frameworks, templates, and best practices to enable future growth of the WFAI implementation function.

Role Description As a Process-Focused Implementation Engineer, you will define operational workflows, support system design, and ensure that business processes are accurately represented in Manhattan WMS and OMS solutions. You’ll work closely with Super Users, Operations, IT, and Training teams to build standardized SOPs and work instructions that drive successful deployments and long-term adoption. What Are You Going To Do? - Process Design & Documentation - Define and map operational workflows for warehouse and order management functions. - Translate operational requirements into Manhattan Active system behaviors and functional specifications. - Create detailed process documentation and Standard Operating Procedures (SOPs). - Partner with Super Users to co-develop System Work Instructions used during training and post-go-live support. - System Implementation Support - Provide business input to configuration and development teams during implementation phases. - Validate system behavior against business requirements through QA and UAT processes. - Act as an advisor to operational and customer teams during deployment execution. - Cross-Functional Collaboration - Work hand-in-hand with Super Users, Deployment Managers, and Training teams to align process and system documentation. - Serve as a knowledge resource for Manhattan platform capabilities and best practices. - Ensure process changes are clearly communicated to affected stakeholders. - Continuous Improvement - Identify process optimization opportunities through data, observation, and feedback. - Contribute to a centralized process library to support scale and standardization across deployments. - Leverage Manhattan and Associate tools to continuously optimize warehouse operations and systems. - Capture and communicate lessons learned to improve future rollouts. Qualifications - Bachelor’s degree in Industrial Engineering, Supply Chain, Logistics, or a related field. - 4–6 years of experience in warehouse or order management process design and implementation. - Strong familiarity with Manhattan WMS and/or OMS platforms. - Experience working in 3PL, distribution, or fulfillment environments required. - Experience in cross-functional deployment teams preferred. Requirements - Strong analytical and process mapping skills. - Excellent written and verbal communication skills. - Ability to collaborate across technical and non-technical teams. - Self-directed and organized with the ability to manage multiple priorities. - Experience with documentation tools (e.g., Visio, Lucidchart, Confluence, MS Office). - Willingness to travel to deployment sites as needed. Benefits - Competitive compensation and travel support. - Full benefits package including health, dental, vision, and life insurance. - 401(k) with company match. - Generous PTO and paid holidays. - Opportunities for growth within a global logistics leader. - Outstanding benefits for employee and family including multiple health plans (company contribution to health savings account), prescription, dental and vision coverage. - Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan. - Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identity theft & legal plan. - Flexible Paid Time Off programs including company paid holidays. - Tuition reimbursement program.

Position Overview We're currently expanding our remote client experience team and are looking for enthusiastic individuals to join us as Travel Client Success Specialist. In this role, you'll support travelers throughout their planning journey by helping organize trip details, sharing helpful updates, and ensuring each stage of the preparation process stays clear and on track. This opportunity is a great match for people who enjoy working with clients, managing coordination tasks, and contributing to smooth and positive travel experiences while working independently from home. Training resources and guided onboarding are included from the start—no prior travel background is required. What You'll Do - Communicate with clients to learn about travel goals, timelines, and preferred destinations - Assist with coordinating key trip components such as lodging, transportation arrangements, and activities - Help monitor reservation progress and provide planning status updates - Review available destination services through approved partner platforms - Respond to client questions across email, phone, and secure messaging systems - Support itinerary revisions and service requests when adjustments are needed - Keep coordination records accurate and organized within internal tools - Participate in virtual onboarding sessions and skill-building workshops Why Applicants Are Choosing This Opportunity - 100% remote work environment - Flexible scheduling designed for independent workflow - Guided onboarding with step-by-step support - Access to established travel coordination systems - Ongoing learning resources and mentorship support - Eligibility for travel-related incentive and recognition programs - Pathways to grow into expanded planning or advisory-level responsibilities Ideal Candidate Profile - Clear and professional communication skills - Strong organizational habits and attention to detail - Comfortable working in a virtual setting - Able to manage multiple coordination tasks independently - Familiar with standard computer platforms and online communication tools - Customer service, hospitality, scheduling, or administrative experience is helpful but not required - Must be 18 years of age or older - Applicants must be authorized to work within the United States, United Kingdom, Mexico, Australia, Spain, or approved hiring regions

Role Description The DHS Implementation Service Specialist implements Getinge Digital Health Solutions (DHS) products for Getinge customers. The position is trained to assist with implementation of T-DOC. - Under the guidance of the Project Manager, participate in onsite and remote DHS projects. This includes but is not limited to: - Preparing for and configuration of a system setup. - Installation of T-DOC server software. - Configuration of T-DOC SQL database. - Working with OR, SPD, IT, and other departments as needed in a professional manner. - Provide excellent technical support either onsite or via remote services, as needed. - Ensure adherence to company quality system processes, protocols, and SOPs. - Establish and maintain positive and cooperative working relationships with customers and colleagues, conducting themselves in a professional and responsible manner at all times. - Maintain personal competence for meeting job responsibilities through effective use of product information and technical data provided by the company and others. - Participate in training seminars, meetings, and on-the-job training programs. Demonstrate a deep and thorough understanding, and an ability to apply concepts and knowledge obtained from these training and skill development sources. - Enhance company’s image by participating in regional and national trade shows when required. - Comply with all company policies and perform other related responsibilities and assignments as required. Qualifications - B.S. Information Systems, or Information Technology / Electronics related field, or equivalent combination of education and experience. - 3 years technical IT experience implementing and troubleshooting hardware/software installations. SaaS experience a plus. - 3 years Microsoft Server management experience. - Familiarity with MS SQL Server and SQL scripting. - Experience in Sterile Processing Department using instrument tracking software a plus. - Intermediate knowledge of client-server technologies and computer networking. - Experience with Electronic Health Records systems (HL7) a plus. Requirements - Strong attention to detail and highly organized. - Strong team player who thrives in a collaborative environment. - Motivated and able to work without supervision within project scope, budget, and schedule. - Ability to adapt to a fast-paced continually changing business and work environment while managing multiple priorities. - Demonstrated ability to resolve issues and maintain strong client relationship skills. Focused on finding a solution with a “can do” attitude. - Excellent customer training and/or support experience. - Knowledge and experience in IT, medical technology, and/or sterile processing workflow procedures. Environmental/Safety/Physical Work Conditions - Ensures environmental consciousness and safe practices are exhibited in decisions. - Must travel on average 50% (but up to 75% as needed) annually by car or aircraft to customer sites throughout the United States and Canada (must have current Passport). Periodic international travel will be required for training purposes. - Must be able to operate an automobile (valid driver’s license required). - Must occasionally utilize hand tools to install, connect and test modules, connectivity modules and/or test instrumentation to monitor equipment function. - Must be able to respond to inquiries and communicate with others by computer, via network and via telephone. - Must be able to interpret and manipulate data from computer-generated reports, software programs, technical manuals, and written correspondence. - Must be able to lift up to 35 pounds. - Extensive time on computer. 4+ hours per day. - Monday-Friday, 8:30am-5pm. - $30.00-$35.00/hour - depending on location and experience. Benefits - Health, Dental, and Vision insurance benefits. - 401k plan with company match. - Paid Time Off. - Wellness initiative & Health Assistance Resources. - Life Insurance. - Short and Long Term Disability Benefits. - Health and Dependent Care Flexible Spending Accounts. - Commuter Benefits. - Parental and Caregiver Leave. - Tuition Reimbursement.