Position Overview We're currently expanding our remote client experience team and are looking for enthusiastic individuals to join us as Travel Client Success Specialist. In this role, you'll support travelers throughout their planning journey by helping organize trip details, sharing helpful updates, and ensuring each stage of the preparation process stays clear and on track. This opportunity is a great match for people who enjoy working with clients, managing coordination tasks, and contributing to smooth and positive travel experiences while working independently from home. Training resources and guided onboarding are included from the start—no prior travel background is required. What You'll Do - Communicate with clients to learn about travel goals, timelines, and preferred destinations - Assist with coordinating key trip components such as lodging, transportation arrangements, and activities - Help monitor reservation progress and provide planning status updates - Review available destination services through approved partner platforms - Respond to client questions across email, phone, and secure messaging systems - Support itinerary revisions and service requests when adjustments are needed - Keep coordination records accurate and organized within internal tools - Participate in virtual onboarding sessions and skill-building workshops Why Applicants Are Choosing This Opportunity - 100% remote work environment - Flexible scheduling designed for independent workflow - Guided onboarding with step-by-step support - Access to established travel coordination systems - Ongoing learning resources and mentorship support - Eligibility for travel-related incentive and recognition programs - Pathways to grow into expanded planning or advisory-level responsibilities Ideal Candidate Profile - Clear and professional communication skills - Strong organizational habits and attention to detail - Comfortable working in a virtual setting - Able to manage multiple coordination tasks independently - Familiar with standard computer platforms and online communication tools - Customer service, hospitality, scheduling, or administrative experience is helpful but not required - Must be 18 years of age or older - Applicants must be authorized to work within the United States, United Kingdom, Mexico, Australia, Spain, or approved hiring regions

Role Description The DHS Implementation Service Specialist implements Getinge Digital Health Solutions (DHS) products for Getinge customers. The position is trained to assist with implementation of T-DOC. - Under the guidance of the Project Manager, participate in onsite and remote DHS projects. This includes but is not limited to: - Preparing for and configuration of a system setup. - Installation of T-DOC server software. - Configuration of T-DOC SQL database. - Working with OR, SPD, IT, and other departments as needed in a professional manner. - Provide excellent technical support either onsite or via remote services, as needed. - Ensure adherence to company quality system processes, protocols, and SOPs. - Establish and maintain positive and cooperative working relationships with customers and colleagues, conducting themselves in a professional and responsible manner at all times. - Maintain personal competence for meeting job responsibilities through effective use of product information and technical data provided by the company and others. - Participate in training seminars, meetings, and on-the-job training programs. Demonstrate a deep and thorough understanding, and an ability to apply concepts and knowledge obtained from these training and skill development sources. - Enhance company’s image by participating in regional and national trade shows when required. - Comply with all company policies and perform other related responsibilities and assignments as required. Qualifications - B.S. Information Systems, or Information Technology / Electronics related field, or equivalent combination of education and experience. - 3 years technical IT experience implementing and troubleshooting hardware/software installations. SaaS experience a plus. - 3 years Microsoft Server management experience. - Familiarity with MS SQL Server and SQL scripting. - Experience in Sterile Processing Department using instrument tracking software a plus. - Intermediate knowledge of client-server technologies and computer networking. - Experience with Electronic Health Records systems (HL7) a plus. Requirements - Strong attention to detail and highly organized. - Strong team player who thrives in a collaborative environment. - Motivated and able to work without supervision within project scope, budget, and schedule. - Ability to adapt to a fast-paced continually changing business and work environment while managing multiple priorities. - Demonstrated ability to resolve issues and maintain strong client relationship skills. Focused on finding a solution with a “can do” attitude. - Excellent customer training and/or support experience. - Knowledge and experience in IT, medical technology, and/or sterile processing workflow procedures. Environmental/Safety/Physical Work Conditions - Ensures environmental consciousness and safe practices are exhibited in decisions. - Must travel on average 50% (but up to 75% as needed) annually by car or aircraft to customer sites throughout the United States and Canada (must have current Passport). Periodic international travel will be required for training purposes. - Must be able to operate an automobile (valid driver’s license required). - Must occasionally utilize hand tools to install, connect and test modules, connectivity modules and/or test instrumentation to monitor equipment function. - Must be able to respond to inquiries and communicate with others by computer, via network and via telephone. - Must be able to interpret and manipulate data from computer-generated reports, software programs, technical manuals, and written correspondence. - Must be able to lift up to 35 pounds. - Extensive time on computer. 4+ hours per day. - Monday-Friday, 8:30am-5pm. - $30.00-$35.00/hour - depending on location and experience. Benefits - Health, Dental, and Vision insurance benefits. - 401k plan with company match. - Paid Time Off. - Wellness initiative & Health Assistance Resources. - Life Insurance. - Short and Long Term Disability Benefits. - Health and Dependent Care Flexible Spending Accounts. - Commuter Benefits. - Parental and Caregiver Leave. - Tuition Reimbursement.

• Build trust with customers. • Guide growth. • Build champions. • Advocate for the customer. • Mitigate risks. • Measure and document progress.

• Play an instrumental role in helping to strengthen our Medicare Telesales organization • Coordinate and implement all initiatives through end-to-end program oversight across Internal and Vendor Telesales operations • Coordinate cross functionally to ensure processes are implemented to achieve key performance expectations • Present and consult with mid and senior management on business trends to develop new and enhanced processes • Track all business activities pertaining to the Internal and Vendor Telesales program for further optimization • Analyze progress of initiatives to implementation • Coordinate routine review of business processes and suggest new strategies based on risk and opportunities • Ensure all processes for Internal and Vendor Telesales are appropriately documented and up to date for reference across Telesales • Maintain appropriate documentation of all initiatives • Responsible for managing multiple projects including the development, implementation, and closure for assigned projects • Cascade all related meetings across functions, prepare project status reports, presentations and meeting minutes, where applicable • Set and maintain expectations with key stakeholders with respect to ownership, progress, etc. • Demonstrate clear understanding of legal and privacy requirements for Medicare Telesales business