Role Description The DHS Implementation Service Specialist implements Getinge Digital Health Solutions (DHS) products for Getinge customers. The position is trained to assist with implementation of T-DOC. - Under the guidance of the Project Manager, participate in onsite and remote DHS projects. This includes but is not limited to: - Preparing for and configuration of a system setup. - Installation of T-DOC server software. - Configuration of T-DOC SQL database. - Working with OR, SPD, IT, and other departments as needed in a professional manner. - Provide excellent technical support either onsite or via remote services, as needed. - Ensure adherence to company quality system processes, protocols, and SOPs. - Establish and maintain positive and cooperative working relationships with customers and colleagues, conducting themselves in a professional and responsible manner at all times. - Maintain personal competence for meeting job responsibilities through effective use of product information and technical data provided by the company and others. - Participate in training seminars, meetings, and on-the-job training programs. Demonstrate a deep and thorough understanding, and an ability to apply concepts and knowledge obtained from these training and skill development sources. - Enhance company’s image by participating in regional and national trade shows when required. - Comply with all company policies and perform other related responsibilities and assignments as required. Qualifications - B.S. Information Systems, or Information Technology / Electronics related field, or equivalent combination of education and experience. - 3 years technical IT experience implementing and troubleshooting hardware/software installations. SaaS experience a plus. - 3 years Microsoft Server management experience. - Familiarity with MS SQL Server and SQL scripting. - Experience in Sterile Processing Department using instrument tracking software a plus. - Intermediate knowledge of client-server technologies and computer networking. - Experience with Electronic Health Records systems (HL7) a plus. Requirements - Strong attention to detail and highly organized. - Strong team player who thrives in a collaborative environment. - Motivated and able to work without supervision within project scope, budget, and schedule. - Ability to adapt to a fast-paced continually changing business and work environment while managing multiple priorities. - Demonstrated ability to resolve issues and maintain strong client relationship skills. Focused on finding a solution with a “can do” attitude. - Excellent customer training and/or support experience. - Knowledge and experience in IT, medical technology, and/or sterile processing workflow procedures. Environmental/Safety/Physical Work Conditions - Ensures environmental consciousness and safe practices are exhibited in decisions. - Must travel on average 50% (but up to 75% as needed) annually by car or aircraft to customer sites throughout the United States and Canada (must have current Passport). Periodic international travel will be required for training purposes. - Must be able to operate an automobile (valid driver’s license required). - Must occasionally utilize hand tools to install, connect and test modules, connectivity modules and/or test instrumentation to monitor equipment function. - Must be able to respond to inquiries and communicate with others by computer, via network and via telephone. - Must be able to interpret and manipulate data from computer-generated reports, software programs, technical manuals, and written correspondence. - Must be able to lift up to 35 pounds. - Extensive time on computer. 4+ hours per day. - Monday-Friday, 8:30am-5pm. - $30.00-$35.00/hour - depending on location and experience. Benefits - Health, Dental, and Vision insurance benefits. - 401k plan with company match. - Paid Time Off. - Wellness initiative & Health Assistance Resources. - Life Insurance. - Short and Long Term Disability Benefits. - Health and Dependent Care Flexible Spending Accounts. - Commuter Benefits. - Parental and Caregiver Leave. - Tuition Reimbursement.

• Build trust with customers. • Guide growth. • Build champions. • Advocate for the customer. • Mitigate risks. • Measure and document progress.

• Play an instrumental role in helping to strengthen our Medicare Telesales organization • Coordinate and implement all initiatives through end-to-end program oversight across Internal and Vendor Telesales operations • Coordinate cross functionally to ensure processes are implemented to achieve key performance expectations • Present and consult with mid and senior management on business trends to develop new and enhanced processes • Track all business activities pertaining to the Internal and Vendor Telesales program for further optimization • Analyze progress of initiatives to implementation • Coordinate routine review of business processes and suggest new strategies based on risk and opportunities • Ensure all processes for Internal and Vendor Telesales are appropriately documented and up to date for reference across Telesales • Maintain appropriate documentation of all initiatives • Responsible for managing multiple projects including the development, implementation, and closure for assigned projects • Cascade all related meetings across functions, prepare project status reports, presentations and meeting minutes, where applicable • Set and maintain expectations with key stakeholders with respect to ownership, progress, etc. • Demonstrate clear understanding of legal and privacy requirements for Medicare Telesales business

CuraLinc Healthcare is seeking a Client Success Renewal Specialist Intern to work closely with the Vice President of Client Relations while also partnering with the Vice President of FP&A and gaining exposure to the Chief Financial Officer. This role is designed to provide hands-on experience in client success operations, and financial collaboration. This internship will offer visibility into how client renewals, financial performance, and strategic decision-making intersect within the organization. CuraLinc Healthcare delivers transformative mental health care fueled by connectivity, marrying technology and personalized advocacy to support thousands of the world's best employers and millions of their employees throughout their mental health care journey. CuraLinc Healthcare is a service-driven organization whose employees are treated with professionalism and respect. We believe that "a chain is only as strong as its weakest link" and, therefore, look to hire high-performing professionals with outstanding experience, work ethic and character. We strive to provide all selected applicants with a smooth recruitment experience. Therefore, we ask that you complete an application for employment via curalinc.com/careers or this posting's easy apply. If you are selected for a position with CuraLinc, we will not ask for personal or financial information via email. Should you have any questions or concerns, please contact us via HR@curalinc.com. ​We are Currently Seeking a Summer Intern in the Following Area Client Success Renewal Specialist - Support the Operational and Administrative Components of the Client Renewal Lifecycle, Including Tracking Renewal Timelines, Organizing Documentation, and Maintaining Accurate Data Across Systems such as Zoho and Excel-Based Reporting Tools - Gain Practical Experience in CRM Systems, Data Management, and Internal Workflow Processes, while Learning how Data Accuracy and Process Efficiency Directly Impact Client Retention and Financial Outcomes - Develop Strong Organizational and Project Coordination Skills by Managing Timelines and Supporting Multiple Concurrent Initiatives - Build Analytical Capabilities by Assisting with Data Entry, Quality Checks, and Trend Reporting, Gaining Exposure to Utilization and Profitability Metrics that Inform Renewal Strategy and Broader Financial Planning - Collaborate with FP&A will Provide Additional Insight into Forecasting, Financial Analysis, and Performance Tracking - Strengthen Written Communication and Documentation Skills by Supporting Process Updates, Internal Reporting, and Record Maintenance - Enhance Attention to Detail, Improve Technical Proficiency in Business Systems, and Develop a Collaborative Work Style Through Cross-Functional Partnership Required/Minimum Qualifications - Student with a Minimum of 1 year in a Bachelor's Program or Currently Enrolled in a Graduate Program Schedule - Twelve Week Program - Monday - Friday, 20-25 Hours/Week from May 18 - August 14 CuraLinc is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, age, national origin or disability.