• Lead and manage a team of Java developers to deliver scalable, secure, and high-performance software applications. • Work closely with product managers, architects, QA, and DevOps to define, design, and deliver software solutions. • Oversee the full software development life cycle (SDLC), including requirements gathering, design, coding, testing, deployment, and support. • Ensure adherence to coding standards, testing practices, and security guidelines. • Mentor and coach team members, providing regular feedback and career development guidance. • Establish development best practices, coding standards, and CI/CD pipelines. • Track and report progress using Agile and/or traditional project methodologies. • Ensure timely delivery of projects, manage resource allocation, and prioritize work. • Implement and enforce CMMI Level 2 processes, including requirements management, project monitoring, and configuration management. • Conduct regular code reviews and ensure adherence to security and quality standards. • Collaborate with cross-functional teams to continuously improve development processes and product quality. • Stay current with emerging technologies and industry trends, evaluating and integrating appropriate tools and technologies. • Work directly with the Project Managers in aligning development deliveries to customer contracts. • Ability and willingness to travel to the developing countries where FreeBalance is actively engaged in projects. • Excellent communication skills in English, both written and oral, are a must.

• Lead and manage a team of Java developers to deliver scalable, secure, and high-performance software applications. • Work closely with product managers, architects, QA, and DevOps to define, design, and deliver software solutions. • Oversee the full software development life cycle (SDLC), including requirements gathering, design, coding, testing, deployment, and support. • Ensure adherence to coding standards, testing practices, and security guidelines. • Mentor and coach team members, providing regular feedback and career development guidance. • Establish development best practices, coding standards, and CI/CD pipelines. • Track and report progress using Agile and/or traditional project methodologies. • Ensure timely delivery of projects, manage resource allocation, and prioritize work. • Implement and enforce CMMI Level 2 processes, including requirements management, project monitoring, and configuration management. • Conduct regular code reviews and ensure adherence to security and quality standards. • Collaborate with cross-functional teams to continuously improve development processes and product quality. • Stay current with emerging technologies and industry trends, evaluating and integrating appropriate tools and technologies. • Work directly with the Project Managers in aligning development deliveries to customer contracts. • Ability and willingness to travel to the developing countries where FreeBalance is actively engaged in projects. • Excellent communication skills in English, both written and oral, are a must. • Travel required.

Job SummaryThe Service Manager is a key operational leadership role responsible for overseeing and enhancing the service delivery experience of TrakCare and IntelliCare customers. Acting as the primary post-go-live point of contact, the Service Manager is accountable for driving customer satisfaction, ensuring SLA compliance, managing escalations, and coordinating internal delivery teams. This role bridges the gap between operational performance and strategic partnership, working closely with Account Management, Support, Implementation, and Product teams to ensure the successful delivery and continuous improvement of services. With a deep understanding of product capability, deployment nuances, and customer priorities, the Service Manager plays a pivotal role in aligning service delivery with contractual obligations, business goals, and long-term relationship success. Key Responsibilities - Model after Epic’s support structure where each customer has a (non-exclusively) assigned point of contact within support - Serve as the primary service delivery contact between the healthcare provider and internal technical/support teams. - Oversee the end-to-end service lifecycle, ensuring SLAs and KPIs are met or exceeded. - Coordinate and chair regular service review meetings with stakeholders, including incident, problem, and change management reviews. - Monitor and report on system performance, availability, and user satisfaction; initiate improvement plans as needed. - Manage escalations for major incidents and ensure timely communication and resolution. - Maintain a clear roadmap of service enhancements, patches, and upgrades in collaboration with Programme Management. - Ensure compliance with ITIL practices across incident, problem, change, and release processes. - Track service requests, recurring issues, and risks, proactively addressing root causes to minimise disruption. - Lead post-incident reviews and coordinate problem management investigations and follow-ups. - Liaise with internal teams for escalated technical support and product guidance. - Collaborate with customer clinical informatics, IT, and operational teams to align the service to business and clinical needs. - Maintain service documentation, including support contacts, escalation paths, and reporting templates. Skills & Qualifications - Strong understanding of TrakCare/IntelliCare modules and their integration within clinical workflows. - ITIL-qualified and experienced in IT Service Management (ITSM) within a healthcare or enterprise application support environment.Excellent stakeholder management, communication, and negotiation skills. - Proven experience handling service escalations and high-impact incident response. - Analytical and detail-oriented approach to service metrics and problem-solving. About InterSystems InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.

• Manage, coach, and develop multiple Data Success Managers, supporting strong performance, workload planning, and professional growth. • Partner with the Sr. Manager, Data Success Management, to help manage the broader team, shape priorities, strengthen operating norms, and improve how the team works. • Directly support a small number of partners, delivering high-quality service, translating partner needs into clear requirements, and ensuring strong outcomes. • Oversee the day-to-day execution of core data operations, including data intake, research, acquisition, validation, issue resolution, and delivery. • Ensure partner and vendor data is accurate, reliable, well-documented, and fit for use across Murmuration’s products, internal systems, and partner-facing work. • Identify opportunities to improve efficiency, consistency, scalability, and quality across team workflows, and implement process improvements that refine how we support partners. • Serve as a technical resource for the team by using SQL, Python, and strong data management practices to guide execution, troubleshoot issues, and improve workflows. • Manage priorities and backlogs, balancing delivery timelines, data quality, partner needs, and evolving organizational priorities. • Communicate clearly about status, risks, dependencies, and outcomes, while fostering an inclusive, collaborative team environment.