Position: Global Services Leader - Arrow ECS Job Description: Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2025 sales of $30.9 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 85 countries served. A Fortune 154 company with 21,500 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services. The Global Services Leader is a senior executive responsible for the strategic leadership, delivery, and growth of the organization's services portfolio. This role drives service excellence, client satisfaction, and profitability across an international partner base, overseeing all aspects of service operations, product development, and go-to-market strategy. The position serves as a key liaison between technology delivery teams, sales, and senior leadership, ensuring that the service o2erings are competitive, scalable, and aligned with Arrow ECS’ broader growth strategy. What You'll Be Doing: Strategic Leadership & Vision - Define and execute the global services strategy aligned with overall business strategy and objectives. - Develop multi-year roadmaps for service portfolio growth, capability expansion, and geographic reach. - Identify market trends, emerging technologies, and competitive dynamics to continuously evolve the services offering. - Partner with senior leadership to report on managed services performance, investments, and strategic initiatives. Service Delivery & Operations - Own end-to-end accountability for services delivery quality, SLA compliance, and operational excellence globally. - Establish and enforce global delivery standards, governance frameworks, and ITIL/ITSM best practices. - Oversee NOC/SOC operations, service desk functions, infrastructure management, and cloud-managed services. - Drive continuous service improvement (CSI) programs to enhance efficiency, reduce incidents, and improve CSAT/NPS. - Implement scalable operating models to support multi-region, 24x7 service delivery P&L and Financial Management - Carry full P&L responsibility for the global services business▸ Develop and manage annual budgets, headcount planning, and capital expenditure in alignment with financial targets. - Partner with the regional businesses to drive revenue growth through upsell, cross-sell, contract renewals, and new logo acquisition. - Optimize cost structures and resource utilization to meet or exceed margin targets. - Monitor financial KPIs and present regular performance reports to senior leadership Client Relationship Management - Serve as executive sponsor for strategic global customers, fostering long-term partnerships and trust - Lead executive business reviews (EBRs) with key clients to demonstrate value and align on future roadmaps. - Act as escalation point for critical service issues, ensuring rapid resolution and effective communication. - Champion a client-first culture across the managed services organization. People Leadership & Organizational Development - Build, lead, and inspire a high-performing global team of service delivery managers, engineers, architects, and support staff. - Foster a culture of accountability, inclusion, innovation, and professional growth. - Define organizational structure, workforce planning, and succession planning to support scale. - Recruit, develop, and retain top talent across multiple geographies and time zones. - Set clear performance expectations and conduct regular reviews aligned to business outcomes. Portfolio & Practice Development - Develop and commercialize services offerings across cloud, security, networking, computing, and application management. - Define service packaging, pricing models, and contract structures in collaboration with sales and finance. - Drive automation, AI/ML integration, and tooling strategies to enhance service delivery efficiency. - Manage vendor and partner relationships critical to service delivery and capability development. Technology & Innovation - Champion adoption of emerging technologies (AI-Ops, cloud-native, automation) within the managed services platform. - Oversee tool selection, ITSM platform governance, and technology roadmaps supporting operations. - Partner with internal IT and product teams to co-develop capabilities that differentiate Arrow’s services. What We Are Looking For: - 15+ years of progressive technology services experience, with at least 7 years in a senior leadership role. - Demonstrated P&L ownership experience in a managed services or technology outsourcing environment. - Deep expertise in global IT managed services delivery models (cloud, infrastructure, security, service desk). - Proven track record of scaling services operations in a complex, multi-region environment. - Strong executive presence with experience engaging C-level clients and internal stakeholders. - Experience managing large, distributed teams (200+ direct and indirect employees) across multiple geographies. - Financial acumen with demonstrated experience managing multi-million-dollar budgets and driving margin improvement. Leadership Competencies - Strategic Vision & Execution . - Client & Stakeholder Focus. - Ability to translate business strategy into scalable service execution globally. - Demonstrates executive-level relationship skills and deep commitment to client success and retention. - Commercial Acumen. - People & Culture Leadership. - Strong financial acumen with expertise in P&L management, pricing, and commercial model design - Inspirational leader with proven ability to attract, develop, and retain exceptional global talent. - Innovation & Technology Fluency. - Operational Rigor. - Keeps pace with technology evolution and drives adoption of emerging capabilities in service delivery. - Data-driven decision maker with strong focus on process, governance, and continuous improvement. Key Performance Indicators Success in this role will be measured against the following outcomes: - Managed services revenue growth (YoY) and net new logo acquisition. - EBITDA margin and P&L performance vs. plan. - Client retention rate and Net Promoter Score (NPS). - SLA compliance and service availability across all managed accounts. - Employee engagement, retention, and talent development metrics. - Time-to-value for new client onboarding and service transitions. - Automation adoption rate and associated cost efficiency gains Work Arrangement: Fully Remote: Must be able to travel to an Arrow office location as requested by Arrow leadership. What’s In It For You : At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package. - Medical, Dental, Vision Insurance - 401k, With Matching Contributions - Short-Term/Long-Term Disability Insurance - Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options - Paid Time Off (including sick, holiday, vacation, etc.) - Tuition Reimbursement - Growth Opportunities - And more! Annual Hiring Range/Hourly Rate: $195,000.00 - $363,000.00 Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. Location: US-CO-Colorado (Remote Employees) Remote work employees may be required to be present at the closest designated Arrow office for work-related purposes, at the Company’s request and sole discretion. Time Type: Full time Job Category: Sales EEO Statement: Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy) All Arrow job postings are for existing job vacancies. We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Role Description This position serves as the initial point-of contact for all service related issues with varying degrees of complexity. The Client Services Representative analyzes customer inquiries to determine the best course of action for one-call resolution while managing team and individual productivity goals and maintaining the highest level of customer service. - Interact with customers via phone and e-mail in a professional and expedient manner by thoroughly analyzing and resolving inquiries and/or providing comprehensive responses accordingly. - Ensure the timely resolution of all customer requests by identifying the cross-functional remediation necessary while achieving the pre-established service level time frames. - Cross-functional requests may include but are not limited to remittance inquiries, billing inquiries, pricing and/or renewal inquiries. - Analyze and reconcile customer accounts with respect to provision of service, billing and payment, and utility related information. Escalate issues as appropriate. - Perform customer surveys for measurement of interaction quality and Net Promoter Score. - Prepare and explain ad hoc excel-based reports for customers, brokers and internal functional teams regarding billing, payment and account balance activity. - Perform basic financial analysis to determine amounts required for refunds, credits and lost savings requests; Prepare summarized reports required for approval of financial adjustments. - Effectively communicate resolution steps and results upon closure of escalated issues. - Track and maintain interaction data for analysis of customer trends by updating DEB’s customer management systems. - Support customer contract renewal requests by coordinating with respective teams. - Ensure customers understand contract provisions by having a comprehensive understanding of DEB’s products and services, and the end-to-end customer lifecycle. - Maintain personal productivity and quality standards to ensure a positive and consistent customer service experience. - Identify problems and trends based on call types and communicate to management. - Agents may also assume ownership of additional roles and responsibilities including subject matter expert, employee engagement and other activities by displaying proficiency in their daily core accountabilities. Qualifications - Bilingual Spanish/English speaking ability preferred but not required. - Adaptable and flexible. Adjusts to varied audiences effectively. Able to flex between administrative and strategic work. - Ability to thrive in a fast-paced environment where multi-tasking and prioritizing is required. - Ability to build strong partnerships with the internal and external teams, including employees at all levels within the organization. - Must be a self-starter, able to work independently with a proactive working style. - Strong team player. Is willing and able to stretch outside of assigned duties to accomplish the business goal. - Strong interpersonal skills - Personable and can quickly stimulate confidence and influence others in the organization. - Satisfy acceptable adherence to Direct Energy policies. - Flexibility to adjust schedule and/or an ability to work overtime as needed. - Strong Intellect - Combines analytical reasoning, creativity, conceptual ability and judgment. - Results driven - An energetic, resourceful and hands-on individual with a strong service orientation, who commits himself/herself fully to the job, and is dedicated to developing and delivering outstanding work. Requirements - Bachelor’s or Associates degree preferred or equivalent job experience. - 1 – 2 years of prior Energy Industry, Customer Service, Billing and/or Collections experience is preferred. - Strong analytical abilities and problem-solving skills. - Proficiency in Microsoft Office products including Word, Excel and Power Point. - Ability to analyze information, solve problems and make quick, fact-based decisions. - Ability to quickly gain proficiency in multiple systems which support service for Direct Energy customers. Benefits - NRG Energy is committed to a drug and alcohol-free workplace. - Employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. - EOE AA M/F/Vet/Disability. - Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Role Description The Client Services (CS) Manager is responsible for nurturing relationships with pre-event contract clients and helping improve readiness posture. During activations/events, you will ensure clients are kept informed of Ceres activities, conduct post-event deployment analysis including reporting the findings. What You Will Do - Client Relationship - Participate as part of a team in the pursuit of federal, state, municipal, and commercial contracts within a specified region, market, or event. - Participate in regional marketing, sales, and contract development in business development initiatives, especially building relationships with client organizations that have existing executed contracts with Ceres. - Develop and maintain positive, ongoing relationships with targeted customers and strategic partners within a specified region, market, or event. - Record and track all sales and customer-related activity within CRM. - Participate in regional pre-event, post-event, and pre/post-event capture plans maintaining all capture activity records in CRM. - Pipeline Development/Growth - Identify and assist in potential contract opportunities, business areas, and partners within a specified region, market, or event. - Provide the Business Development leadership with details of unqualified opportunities for pursuit decision. - Attend trade shows, community events within the emergency response industry. - Keeping an edge of competitive awareness. - Meet with 100% of client group annually. - Operational Support - Work with business project managers, estimators, and other staff as necessary to collect information on potential bid opportunities and qualifications for eligibility. - Provide technical support to Operations during disaster activations. Monitor daily reports for compliance and support with corrective measures as needed. - Deploy to activations within and outside of assigned region. Qualifications - Bachelor’s degree related to engineering, business, government management or environmental work. - 3+ years of government relations experience including expertise in disaster response and disaster debris work. - 3+ years of experience with government procurement processes and contract vehicles, especially FEMA, USACE, and state agencies. - Strong analytical, organizational, and project management abilities. - Ability to work effectively across multiple teams and stakeholders, influencing outcomes without direct authority and managing competing priorities especially in fast‑paced, event‑driven environments. - Clear, concise communicator with the ability to engage government officials, procurement leaders, and internal teams, and convey complex information effectively before, during, and after disaster events. - Proven ability to build and maintain trusted relationships with public‑sector and commercial clients, maintaining credibility and client confidence throughout the full lifecycle of engagement. Preferred Qualifications - Successful work history with verifiable and quantifiable business successes. - Proficient with contract management and business development strategies. - Must have computer proficiency in MS Windows, Word, Excel, the internet, and email applications. - Demonstrated ability to execute strategic plans with excellence. - Demonstrated ability to work with government employees. What to Expect The Client Services Manager role is a relationship‑driven, field‑focused position that blends business development, client retention, and operational support in the disaster response and environmental restoration space. You will spend much of your time engaging government and commercial clients within an assigned region strengthening pre‑event contracts, understanding procurement processes, and positioning Ceres for future activations while maintaining strong awareness of competitors and market dynamics. During disaster events, this role becomes highly hands‑on: supporting client communications, monitoring deployments, assisting Operations with compliance and reporting, and spending extended time in impacted areas as needed. Success requires comfort with travel, a matrixed environment, shifting priorities, and high‑pressure conditions, as well as the ability to balance long‑term relationship building with real‑time execution during critical events. Location of Position This position will require extensive travel. Much of the work is expected to be in an assigned region or event. CS Manager visits current and prospective clients in the assigned region or event. Overnight trips will include participation in several annual trade shows, and visits to exceptional clients who may be outside of the region or event. During an approaching hurricane, after landfall or after another storm event, an extended period may be spent in the affected area of the storm. Physical Requirements and Environment - Ability to lift and move up to 50 pounds with or without reasonable accommodation. - Specific vision abilities to include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus where required to safely perform the job. - Willing to wear PPE (Personal Protective equipment) including but not limited to hard hat, protective eyewear, steel-toed boots, etc. in jobs that require PPE. - Ability to work in adverse weather/field conditions, elevated spaces, confined spaces, extreme temperatures, exposure to mechanical parts, wet and/or humid conditions, high, precarious places, fumes or airborne particles, risk of electrical shock and vibration, and loud noise levels. - Commitment to following safety standards and protocols. Benefits - Comprehensive package including medical, dental, vision, 401(k) with company match, paid time off and travel opportunities. Company Description Ceres Environmental Services is a leader in crisis management, rapid response, and disaster recovery, committed to rebuilding stronger, safer communities. Founded in 1976, Ceres has secured more than $3.2 billion in government-funded contracts, reflecting decades of trust in bringing hope during times of need.

Role Description Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. The Discipline Coordinator for Rights Protection works closely with State Hospital (SH) state office division staff and staff at the SHs on a daily basis, performing highly advanced (senior level) consultative, analytical, and technical assistance to ensure that practices regarding patient rights, staffing, and operations of all individual services provided at SHs conform with the Joint Commission, Centers for Medicare and Medicaid, Texas Administrative Code, and all other relevant state and federal laws, rules and regulations. - Conducts highly advanced program reviews to monitor and evaluate SHs operating at standards consistent with procedures, agency policies, and SH rules. - Develops administrative policies, procedures, and practices in coordination with SH Rights Protection Officers, superintendents, and other state office Rights coordinators. - Represents the program area at meetings, serves on various committees, and acts as a liaison with oversight entities and other external stakeholders. - Acts as a liaison with family/guardians and state office, conducting investigations and making recommendations regarding family/guardian complaints and concerns. - Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment. - Reports to the Quality and Incident Management Director. - Position based in Austin with some travel to all SHs. - Performs other duties as assigned, including participation in disaster response and/or recovery or Continuity of Operations (COOP) activation. Qualifications - Bachelor's degree from an accredited college or university; major in social work, sociology, psychology, or a human services field, such as patient advocacy or human rights. - OR Four (4) years in one or more of the following fields: Social Work, Sociology, Psychology or patient advocacy or human rights. - Three (3) years’ experience working in a psychiatric healthcare setting. Preferred. Requirements - Knowledge of local, state, and federal laws related to the program area to include Joint Commission, CMS, Texas Administrative Code (TAC), and HHSC policies and procedures related to State Hospitals. - Ability to gather, assemble, correlate, and analyze facts. - Ability to devise solutions to complex problems. - Ability to develop and evaluate policies and procedures. - Ability to prepare reports, communicate effectively, and assign the work of others. - Ability to effectively handle multiple responsibilities and plan work activities. - Skill in performing the functions of this job through daily use of a computer, including Microsoft Excel, Word, Access, and Outlook. Benefits - 100% paid employee health insurance for full-time eligible employees. - A defined benefit pension plan. - Generous time off benefits. - Numerous opportunities for career advancement.