**Your Role and Responsibilities** As the **Ecommerce Support Specialist**, your main responsibilities will vary depending on your background and strengths. You will be expected to execute tasks in a highly organized, proactive manner, ensuring smooth operations across various functional areas. Your responsibilities may include: - **Customer Support and Order Management**: Assisting with customer inquiries and managing the order process efficiently. - **Account Health Monitoring and Basic Reporting**: Keeping track of accounts and providing basic performance reports. - **Inventory Tracking and Supply Chain Coordination**: Monitoring stock levels and coordinating basic aspects of supply chain management. - **Data Entry, Reconciliation, and System Updates**: Maintaining accurate data and ensuring that systems are up to date. - **Basic Accounting or Finance Support**: Assisting with basic financial tasks such as tracking expenses or processing invoices. - **Maintaining SOPs and Internal Documentation**: Keeping standard operating procedures (SOPs) and documentation current and accessible. - **Executing Assigned Processes**: Ensuring that all processes within your scope are completed accurately, consistently, and without rework, while identifying issues early and proposing solutions. **What Success Looks Like** - Tasks are completed **accurately**, on time, and without needing rework. - **Data, reports, and documentation** are reliable and up to date. - Issues are **surfaced early** with clear context and recommended next steps. - **Small improvements** to processes are made over time, contributing to efficiency. - The team relies on your **consistency**, accuracy, and follow-through.

**What You’ll Own** - Creation of high-quality, error-free design assets for advertising and marketing campaigns. - Maintaining consistency in typography, color schemes, and layout across all platforms. - Regular updates and design of storefront assets for Amazon, Shopify, and other platforms. - Designing A+ Content templates and custom brand image ads. - Handling urgent design needs for product launches and special projects. - Working closely with leadership to ensure deadlines are met and projects are delivered on time.

• End-to-End E-Commerce Ownership: Manage all aspects of the e-commerce business, including revenue growth, margin optimization, pricing, advertising, and inventory management. • Performance Optimization: Continuously optimize product listings, content, pricing strategies, and promotional plans to maximize conversion rates, sales, and profitability. • New Product and Category Growth: Identify new product opportunities and market expansion avenues, and collaborate with internal teams to bring them to market successfully. • Inventory and Demand Planning: Develop and execute plans to manage product demand, inventory levels, and risk mitigation, ensuring smooth and cost-effective operations. • Cross-Functional Collaboration: Work closely with Product Operations, Supply Chain, and Design teams to ensure product availability and accurate messaging across channels. • Data-Driven Strategy: Use data to guide decision-making, refine strategies, and improve key performance metrics across e-commerce platforms.

• Translate and localize website pages from English to German • Work on briefs for marketing and product content • Adapt copy to ensure it sounds natural, persuasive, and culturally relevant in German • Support ongoing content creation for ads, emails, and landing pages • Collaborate with the marketing and creative team to ensure consistent brand tone • Maintain terminology consistency across all German assets • Review and improve existing German content for clarity and conversion optimization