Work Flexibility: Remote As a Field Service Representative in the Instruments, Communications and Endoscopy business, you will play a vital role in surpassing our customer expectations by providing our customers with the best equipment and service. You will help solve complex problems while maintaining strong relationships with our customers and sales representatives. This role covers the territory in Greater Toronto Area. What you will do - Provide effective, proficient, and timely service and repairs to all customers in direct support of the sales team to ensure optimal customer satisfaction. - Adhere to account protocols. Responsible for fault isolation and maintenance of equipment at account locations. - Communicate opportunities to fulfill additional customer needs with the appropriate Stryker personnel for follow up. - Provide post-sale in-servicing on equipment operation and maintenance. - Perform warranty, upgrades, field actions, preventative maintenance, installations and deliveries. - Complete all required administrative tasks including necessary paperwork and track product support solutions. - Maintain an accurate inventory of Stryker equipment, service parts, tools. What you need Required: - Post-Secondary Diploma required - Demonstrated time management skills, ability to manage multiple functions and adhere to deadlines - Outstanding driving record - Eligibility to work in healthcare environment and to travel to USA Preferred: - University Degree Preferred - Related technical experience in field - Background from a Technical School in Mechanical, Electronics or Electrical Background - Lean Six Sigma experience an asset - Bilingual (French and English) an asset Canada Pay Ranges: - Canada: $69,000 - $92,000 CAD Annual - Canada, Burnaby: $74,900 - $99,800 CAD Annual Travel Percentage: 30%

About Smart Care Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.

• Sell our range of products and system solutions with the aim of achieving successful sales and conducting price negotiations • Actively expand our customer base by acquiring new customers • Continuously develop and personally manage existing customers • Prepare, process and follow up on quotations, including order clarification and tracking, with support from the inside sales team • Deliver product presentations and training sessions at customer sites • Prepare meaningful analyses and reports as well as regular visit reports • Maintain customer data in the CRM system • Ongoing market monitoring and analysis • Act as a liaison between customers, planners, sales management and inside sales • Represent our company at trade fairs, conferences and congresses • Deputize for the regional manager in their absence

• Helping Professional Services team with business growth based on tools and capabilities available in the team • Working with a customer to understand their requirements and creating solutions for the customers • Defining timeline, deliverables and risks and estimating level of effort and required resources for delivering the solution • Conducting PoCs (Proof of Concept) for the customers to present proposed solution • Promoting automation approach to deliver customer projects and collaborating with the Development team to improve the existing automation framework