FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@us.dsv.com. DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com Location: USA - VIRTUAL - US Texas Division: Solutions Job Posting Title: Training Manager, WMS - 113795 Time Type: Full Time POSITION SUMMARY The DSV WMS Training Manager is responsible for successful implementation and delivery of Trainings in Warehouse Management System (WMS) and supporting processes to DSV Contract Logistics sites. The WMS Training Manager delivers functional and business process expertise in multidiscipline project teams. Ensuring high quality in time deliverables. Activities will be based out of one of the DSV Solutions clusters in the region. ESSENTIAL DUTIES AND RESPONSIBILITIES - Plan and execute trainings on location. All over AMER-Region - Facilitate online training. - Comfortable performing in front of an audience. - Continuous improvement of trainings and training material content - Organize training (training calendar and organization with local site) - Cooperate with engineering on the WMS set-up. - On site go-live support, and after-care. - Testing training programs - Maintain up-to-date revisions of training materials. - Administrating of tests and exam results in the central database - Train key- and end-users on designed processes and functionalities - Create functional designs for internal and external reports and documents. - Gatekeeper for warehouse process standardization - Provide regular scheduled project updates to internal and external stakeholders. - Advocate and sell best practices and standardization to internal (and external) parties. - Builds and maintains relationships with internal and external stakeholders to understand and anticipate customer needs for specific projects. - Other duties as assigned by management to support special projects, implementations, process improvements. SUPERVISORY RESPONSIBILITIES - None Certificates, Licenses, Registrations or Professional Designations - Driving License MINIMUM REQUIRED QUALIFICATIONS Education and/or Experience - Must have a high school diploma or general education degree (GED). - 2 years’ experience in working in a project-based environment. - Excellent communication, presentation and organizational skills - Strong and energetic personality, able to communicate on operations as well as management level . SKILLS, KNOWLEDGE, AND ABILITIES Computer Skills - Proficiency in one or more WMS - MS Office Suite Language Skills - English (reading, writing, verbal) - Preferably Spanish (reading, writing, verbal) Mathematical Skills - Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products. Other - High level of independency and self-driven - Able to articulate and voice own opinion. - Readiness to travel – can be on short notice. - Able to travel domestically and internationally (including Europe). PREFERRED QUALIFICATIONS - Bachelor’s degree in a relevant discipline or equivalent combinations of education and work experience. - Extensive knowledge on warehouse processes and supporting system landscapes. - 3-5 years of experience with JDA WMS (dispatcher preferred) or other major WMS products. - Profound Logistical and/or Supply Chain Management process understanding. - Experienced in working on small, fast paced project teams. - SQL proficiency is a plus. POTENTIAL PHYSICAL DEMANDS Occasionally Bending Walking and Standing Ability to Lift/Carry and Push/Pull Reach above shoulder, reach outward, squat, or kneel. Other Physical Requirements: While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. WORK ENVIRONMENT While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. - Working conditions are normal for a warehouse environment. Exposure to changing warehouse temperatures is possible. The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For this position, the expected base pay range is $90,000.00 – 110,000..00 Annually. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy. Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV – Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook.

• Manage a team of non-clinical roles focused on transitions of care support. • Uphold team members to Imagine specific policies, clinical programming requirements, and utilization targets. • Provide 1:1 supervision to team members to review both administrative topics. • Organize and lead departmental team meetings inclusive of attendance, agenda, and meeting minutes. • Evaluate care team performance quarterly and hold members accountable for KPIs and OKRs. • Develop workflow and productivity requirements. • Create strategies and workflow to scale the program. • Work collaboratively with all other leadership roles to respond to feedback, improve patient experience, and support the development of new programs and services. • Ensure that data is properly downloaded and tracked. • Identify and participate in cross departmental quality improvement efforts. • Identify and participate in strategic efforts to best support the service line's operational needs. • Communicate progress, needs, and updates to leaders, escalate issues when necessary. • Performs other duties as assigned.

• Develop and execute varying negotiation strategies for customers of different size / segments / product lines to maximize contract value while empathizing with customers' situations and protecting and enhancing customer trust • Communicate directly with customers to accurately resolve a high volume of renewals/inquiries in a timely manner while providing exceptional customer service by collaborating with Customer Success, Support/Services, and Finance • Collaborate with Customer Success and Sales teams to identify and maximize opportunities for account growth and expansion • Contribute to scaling the Renewal team by providing feedback, piloting new processes, and developing playbooks for successfully executing renewals • Identify customer requirements, uncover roadblocks, escalate pain-points, and demonstrate strong account management and commercial capabilities to drive renewal to on-time resolution • Provide management with complete visibility to renewals and solicit executive involvement as required • Accurately maintain/update a rolling 120-day renewal forecast and communicate any renewal risk to internal resources in order to develop resolution strategies • Achieve financial and strategic goals for minimizing attrition, positioning favorable terms, and boosting incremental growth via up-sells, cross-sells and add-ons

• Lead the North America implementation organization • Direct leadership of all NA Delivery personnel • Ensure seamless transitions from migration to long-term operations • Act as the bridge between design and execution • Oversee implementation of cloud-native principles