• Lead the North America implementation organization • Direct leadership of all NA Delivery personnel • Ensure seamless transitions from migration to long-term operations • Act as the bridge between design and execution • Oversee implementation of cloud-native principles

Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Job Description Experian Consumer Services – Careers That Define “What’s the Next Big (Data) Thing” for Consumers? What could be more exciting – personally and professionally – than being part of a “disruptive” business? Consider taking your career to the next level by joining the Leader that continues to disrupt the competition. As the “disruptor” and market leader we pride ourselves on building new markets, leading the pack through continuous evolution and innovation. It’s a position Experian Consumer Services has enjoyed for more than a decade and we’re always looking for the talent that can help expand that lead. These days, the “next big thing” is often “the next Big Data thing.” Experian Consumer Services (ECS) offers an opportunity to lead the charge in turning consumer data into something people use and value every single day. We live in a world where information is a means to improving lives and we challenge our team to do just that: improve lives with our products. As the Senior Problem Manager, you will be the subject matter expert for our growing engineering teams. Our ITIL Problem Management process is world class and has driven higher levels of service delivery across our Experian Consumer Services division for the past 4 years. The primary responsibility of this role will be Problem Management (driving root cause analysis investigations) and some metrics reporting responsibilities. This role requires advanced tactical planning and coordination along with a strategic outlook, leadership, problem solving, organization, and communication skills to be successful. What you’ll be doing: Senior Problem Manager will be responsible for the following activities: - Learn and become the subject matter expert for the ECS IT Service Management processes: Problem Management - Become fluent in the Problem Management process and supporting documentation and tools - Be able to effectively identify and manage risk to production environments associated with all Problem Management activities - Be able to evaluate and make recommendations on improving the Problem Management process - Mentor and guide engineering teams on Problem Management - Be able to navigate and manage conflict with people, process, and technology - Create and enforce policies, standards and supporting documentation - Apply best practices in Service Management - Collaborate within and outside of the Service Management organization at all levels to achieve goals and objectives - Serve as a Problem Manager to drive these Problem Management activities: problem identification, root cause analysis (RCA), post-mortems, Continual Service Improvement (CSI), corrective actions, and Problem Management reporting - Develop and author robust external facing Root Cause Analysis (RCA) documents in a customer friendly and consumable manner - Develop strong metrics and KPIs and how to display them and achieve goals - Ensures documentation is accurate and up-to-date - Ensures that the Service Levels are respected - Strong communication skills by providing timely and frequent updates to ECS Service Management Group - Demonstrates critical thinking capabilities and follows through with risk mitigation and open/pending tasks until they are fully completed - Be the ITSM/ITIL Champion for Experian Consumer Services Qualifications What your background looks like: - 5+ years of experience as an ITIL Problem Manager in a large matrixed organization - Demonstrated success of administering Problem Management and risk mitigation - Experience with common ITSM tools including: JIRA, Service Now, and Confluence - Strong understanding of ITIL Problem Management - Excellent coordination skills to manage complex IT technical investigations - Organizational skills to be able to keep up and improve RCAs - ITIL v3/4 Foundations certified, prefer intermediate or advanced ITIL certifications - Bachelor’s Degree in Computer Science or related field (or equivalent job experience) - Excellent written and verbal communication skills and proficient in English Additional Information Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. - Employee Status: Regular - Role Type: Home - Department: Customer Service - Schedule: Full Time

Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Job Description Experian Consumer Services – Careers That Define “What’s the Next Big (Data) Thing” for Consumers? What could be more exciting – personally and professionally – than being part of a “disruptive” business? Consider taking your career to the next level by joining the Leader that continues to disrupt the competition. As the “disruptor” and market leader we pride ourselves on building new markets, leading the pack through continuous evolution and innovation. It’s a position Experian Consumer Services has enjoyed for more than a decade and we’re always looking for the talent that can help expand that lead. These days, the “next big thing” is often “the next Big Data thing.” Experian Consumer Services (ECS) offers an opportunity to lead the charge in turning consumer data into something people use and value every single day. We live in a world where information is a means to improving lives and we challenge our team to do just that: improve lives with our products. As the Senior Problem Manager, you will be the subject matter expert for our growing engineering teams. Our ITIL Problem Management process is world class and has driven higher levels of service delivery across our Experian Consumer Services division for the past 4 years. The primary responsibility of this role will be Problem Management (driving root cause analysis investigations) and some metrics reporting responsibilities. This role requires advanced tactical planning and coordination along with a strategic outlook, leadership, problem solving, organization, and communication skills to be successful. What you’ll be doing: Senior Problem Manager will be responsible for the following activities: - Learn and become the subject matter expert for the ECS IT Service Management processes: Problem Management - Become fluent in the Problem Management process and supporting documentation and tools - Be able to effectively identify and manage risk to production environments associated with all Problem Management activities - Be able to evaluate and make recommendations on improving the Problem Management process - Mentor and guide engineering teams on Problem Management - Be able to navigate and manage conflict with people, process, and technology - Create and enforce policies, standards and supporting documentation - Apply best practices in Service Management - Collaborate within and outside of the Service Management organization at all levels to achieve goals and objectives - Serve as a Problem Manager to drive these Problem Management activities: problem identification, root cause analysis (RCA), post-mortems, Continual Service Improvement (CSI), corrective actions, and Problem Management reporting - Develop and author robust external facing Root Cause Analysis (RCA) documents in a customer friendly and consumable manner - Develop strong metrics and KPIs and how to display them and achieve goals - Ensures documentation is accurate and up-to-date - Ensures that the Service Levels are respected - Strong communication skills by providing timely and frequent updates to ECS Service Management Group - Demonstrates critical thinking capabilities and follows through with risk mitigation and open/pending tasks until they are fully completed - Be the ITSM/ITIL Champion for Experian Consumer Services Qualifications What your background looks like: - 5+ years of experience as an ITIL Problem Manager in a large matrixed organization - Demonstrated success of administering Problem Management and risk mitigation - Experience with common ITSM tools including: JIRA, Service Now, and Confluence - Strong understanding of ITIL Problem Management - Excellent coordination skills to manage complex IT technical investigations - Organizational skills to be able to keep up and improve RCAs - ITIL v3/4 Foundations certified, prefer intermediate or advanced ITIL certifications - Bachelor’s Degree in Computer Science or related field (or equivalent job experience) - Excellent written and verbal communication skills and proficient in English Additional Information Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. - Employee Status: Regular - Role Type: Home - Department: Customer Service - Schedule: Full Time

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Merchant Cloud Commercialization Overview The Global Acceptance and Merchant Solutions team is on a mission to make Mastercard the best way to pay everywhere. With our powerful suite of acceptance products, like Merchant Cloud, we are working on shaping the payment experiences of the future. The Manager of Commercialization, Sales Enablement and Revenue Tracking will play a critical role in shaping and executing the go-to-market strategy for Merchant Cloud. This global position is responsible for accelerating revenue growth, expanding market presence, creating compelling value propositions for key verticals, and working in partnership with regional stakeholders to drive accountability, pipeline tracking, market penetration and ultimately empowering sales teams to meet revenue targets. The Manager of Commercialization and Sales Enablement will be responsible for supporting the development of our go to market strategy and commercialization efforts for Merchant Cloud. This role is pivotal in driving adoption, revenue growth, and market penetration through strategic partnerships with the Services organization and a hyper focus on empowering our sales teams. Are you hyper-organized and capable of engaging stakeholders across the globe to create and manage pipelines? Do you enjoy working on complex business problems and creating compelling go to market materials? Are you adept at tracking product roadmaps and building business cases to justify investments? Have you successfully managed regional pipelines and driven revenue through upselling and cross selling? Are you hyper focused on sales enablement and equipping teams to drive conversions? Role We are looking for an energetic professional who is willing to jump into an ever-evolving team and hit the ground running. The Manager will have a proven track record of working effectively in a team to drive successful outcomes, exceptional analytical skills, and a strong commercial mindset. More specifically, the candidate will be responsible for: - Creating comprehensive commercialization packages and go to market materials for newly launched products and features. Strong influencing skills through visualisation of data and ideas required. - Partnering closely with the Services organization to identify, structure, and execute upselling and cross selling opportunities within new accounts. - Managing and continuously updating the sales pipeline across various regions to ensure sustained growth and prioritize high impact opportunities. - Driving sales enablement initiatives, delivering training, playbooks, and resources that keep teams hyper focused on generating revenue and accelerating sales. - Collaborating with regional teams and client facing groups to align commercialization strategies with local market needs. - Leading KPI tracking and measuring the commercial impact of all launch and enablement efforts. - Tracking the Merchant Cloud product roadmap and developing robust business cases to justify strategic investments and new initiatives. All About You - Proven experience working in the Mastercard Services organization including BMI, Security Services, and Customer Acquisition and Engagement. - In depth understanding and prior experience in the payments industry with a strong grasp of relevant market trends. - Strong knowledge and experience in the Acquiring and Gateway ecosystem. - Prior experience in driving the adoption of digital commerce solutions. - A results-oriented leader able to drive outcomes, with proven experience in developing go to market strategies for new products and delivering scalable solutions. - Entrepreneurial and commercial mindset able to adjust to changing demands of the market, customers, internal strategies, and build partnerships across the organization. - Excellent communications and influencing skillset to articulate the value of change and tie new strategies to overall business goals. - Ability to lead cross functional and multi-location teams effectively. - Organizational savviness to navigate a highly matrixed organization and resilience to thrive in a high pressure, goal-oriented environment. - Strong problem solving and analytical skills, completely comfortable using data to support business cases and recommendations. - Bachelor's degree required, MBA preferred. - English fluency is mandatory. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.