• Lead and motivate a distributed team of T1/T2/T3 engineers including dedicated Mission Control Engineers (MCEs). • Identify workflow bottlenecks, remove roadblocks, and create realistic project timelines. • Oversee the team's handling of complex service issues within the Escalation Matrix. • Communicate effectively to technical and business audiences, building effective relationships with cross-functional managers. • Manage team budgets and monitor staffing needs, driving continuous platform improvement.

Location: Fully Remote Department: Sales Reports to: Chief Revenue Officer About Us We are a fast-growing cybersecurity startup helping MSPs and mid-market organizations secure endpoints, enforce configuration compliance, and mitigate modern cyber threats at scale. Senteon is focused on delivering innovative solutions to secure critical business infrastructure. We prioritize a proactive security culture, operational excellence, and continuous innovation. Position Overview This role owns the reliability and effectiveness of Senteon’s internal systems and execution. The primary focus is building and maintaining automation, workflows, and data systems that ensure consistent follow-through across the business. You will eliminate manual gaps, enforce structured execution, and ensure systems reflect reality at all times. In addition, this role supports technical onboarding and proof-of-concept (POC) engagement for prospective customers, helping validate fit and assist sales in progressing qualified opportunities. This is a high-leverage role for someone who prefers solving problems once through systems rather than repeatedly through manual effort. Key Responsibilities Automation and Systems Ownership (Primary Focus) - Own the implementation and reliability of internal workflows that drive consistent execution - Ensure critical processes are enforced through system logic, not manual follow-through - Maintain accurate and complete data across systems so they reflect real activity and outcomes - Identify execution gaps such as missed follow-ups or inconsistent processes and resolve them through automation - Monitor and troubleshoot system, workflow, and data issues - Continuously refine and simplify processes to reduce friction and eliminate repetitive work Technical Onboarding and POC Support - Support prospective customers during onboarding and proof-of-concept phases - Assist in validating technical fit and ensuring a smooth initial deployment experience - Partner with sales to help qualify opportunities through technical evaluation - Help move prospects from evaluation to commitment by reducing technical uncertainty - Provide structured guidance during early engagement without owning the deal Customer Support Ownership - Own support from intake through resolution - Troubleshoot issues and identify root causes - Communicate clearly with customers throughout resolution - Identify recurring issues and reduce repeat problems through system or process improvements Documentation and System Clarity - Maintain and improve existing documentation and knowledge base content - Translate recurring issues into clear, repeatable guidance - Document workflows and system behavior to support internal clarity and scalability Qualifications: Required - Strong problem-solving and troubleshooting ability - Ability to think in systems and identify root causes - Clear communication with technical and non-technical users - Organized and able to manage multiple workflows Preferred - Experience supporting technical products or environments - Familiarity with workflows, automation, or system configuration - Exposure to APIs or integrations What Success Looks Like - Systems operate reliably with minimal manual intervention - Reduction in execution gaps, missed follow-ups, and inconsistent processes - Smooth POC experiences that help advance deals - High-quality and timely support resolution - Decrease in repeat issues through improved systems and documentation Compensation & Benefits (California-compliant disclosure): This position has a salary of: $80,000 annually Additional incentives may apply This range represents a good faith estimate. Final compensation depends on experience, skills, and location. Benefits: May include medical, dental, vision, 401(k), paid time off, and other programs. Equal Opportunity Employer: We are an equal opportunity employer and do not discriminate based on protected characteristics. Additional Information: We do not consider salary history in hiring decisions. Applicants may request additional compensation details during the hiring process.

• Provide telephone support for the Domínio system’s Fiscal/Accounting (Escrita Fiscal/Contabilidade) or Payroll modules. • Ensure information provided to customers is clear and concise. • Ensure support is efficient and focused on resolving issues. • Understand the customer journey and the processes required to address each request. • Act as an intermediary for requests related to adjustments and fixes in the products offered. • Practice and promote the organization’s expected values and behaviors. • Stay up to date on innovations in the solutions provided to customers and on relevant changes in legislation.

• Build and maintain financial, operational, and HR scorecards to track key performance indicators (KPIs) • Create and distribute a weekly scorecard for each hospital, including current performance vs. prior year, highlighting: • Revenue (current vs. prior year, $ and %) • Labor % and labor cost trends (current vs. prior year) • Average Transaction Charge (ATC) (current vs. prior year) • Doctor production and productivity metrics (current vs. prior year) • Track and analyze individual doctor production and performance trends • Prepare and distribute quarterly production reports for all DVMs, ensuring accuracy and clear insights • Analyze data across revenue, labor, staffing, and productivity to identify trends, risks, and opportunities • Support labor and workforce analysis, including scheduling efficiency, overtime tracking, and labor cost management • Partner with HR on reporting related to headcount, turnover, and workforce planning from a financial perspective • Support monthly reporting, forecasting, and budgeting processes • Develop and manage dashboards and reports using Smartsheet and Excel • Perform variance analysis (actual vs. budget/forecast) with insights tied to operational and staffing drivers • Ensure data accuracy and integrity across financial, operational, and HR reporting • Support process improvements across finance, operations, and HR reporting workflows • Prepare ad hoc analysis and presentations for leadership