• Design and implement sophisticated financial models tailored to precise client specifications and strategic objectives • Develop and refine analytical methodologies that maximize contract profitability through data-driven optimization • Foster cross-departmental collaboration to ensure alignment on product vision, timelines, and critical milestones • Provide technical leadership in evaluating new product initiatives, identifying essential components for successful market deployment • Mentor and guide Data Product Engineers through strategic direction and knowledge transfer to achieve team objectives • Translate complex business requirements into efficient data pipeline architectures • Execute thorough peer code reviews, implement maintenance protocols, and drive continuous technical improvements • Ensure rigorous adherence to HIPAA compliance standards and company security policies across all data operations • Establish robust data validation frameworks to maintain exceptional data integrity and quality assurance • Optimize SQL performance and pipeline efficiency to minimize resource consumption and control infrastructure costs • Proactively identify process enhancement opportunities and champion their implementation across the team • Perform additional responsibilities as required to support organizational objectives

• Own P1/P2 critical incident response—acknowledge within 30 min, drive to resolution, and conduct post-mortems. • Perform code-level investigation and fixes for highest-complexity issues. • Conduct root cause analysis (RCA) for complex and recurring incidents. • Support AI-driven and automated workflows through production debugging and log analysis. • Mandatory On-Call Rotation: Cover P1/P2 incidents outside business hours (nights and weekends) in rotation with the counterpart Tech Lead in Ukraine. • Lead daily operations: ticket triage, assignment to L1/L2, and escalation management. • Participate in the Change Advisory Board (CAB), release planning, and post-deployment validation. • Coordinate knowledge transfer from incumbent vendors and own the team’s Knowledge Base (KB) quality. • Mentor Java + DevOps engineers and L1 support engineers to drive technical excellence. • Manage weekend release activities and coordination (several times per year).

• Engaging in discussions and decision making for new features and platform evolution • Collaborating with the product team to design solutions for stakeholder features • Delivering the whole lifecycle of deployable features: code, configuration, documentation, and support • Contributing to roadmaps and process development to deliver features and evolve our architecture • Collaborating with QA and Platform Engineering team to test code and keep our integrated testing environments unblocked

• Partner with Customer Solutions teams to translate business needs into Salesforce based solutions that improve account management and customer engagement. • Conduct root cause analysis on user reported issues and implement timely, scalable resolutions. • Analyze requirements for new features and document technical specifications to support development and governance. • Design, develop, and maintain custom software, database components, and automated testing code to support platform stability and code coverage goals. • Manage system changes through source code repositories, ensuring accurate version control and production ready deployments. • Coordinate QA and UAT testing activities to verify and validate new functionality before release. • Collaborate with Release Management, Technical Governance, and Change Advisory teams to ensure all solutions meet organizational, regulatory, and security standards. • Build strong working relationships with business stakeholders to understand core processes, drive adoption, and enhance solution effectiveness.