• We are looking for a Support Solutions Engineer with a passion for cloud networking, customer service, and automation. • You will be responsible for monitoring and handling our customers’ requests, troubleshooting, solving issues, automating support needs, developing support documentation and runbooks, improving and maintaining support tools and automation, understanding our product offerings, and continuously looking for ways to improve the engineering support experience. • Our ideal team member has first-hand experience working in customer-facing, engineering support roles, writing and building a comprehensive self-service knowledge base and has knowledge of infrastructure, internal tooling, platforms, and cloud networking. • You are excellent at understanding and solving complex and ambiguous problems and constantly seek improvement. • As an Engineer in this role, we need a candidate who can understand our complex offerings on a technical level, be hands-on in the development of our support automation tooling, and recommend product and operational improvements based on customer interactions.

• Development and implementation of integration solutions between Workday and third-party systems using middleware platforms (e.g., MuleSoft, Dell Boomi) • Manage the full software development lifecycle for integrations, including requirements, design, development, testing, deployment, and ongoing maintenance • Write and maintain XSLT, and MVEL expressions to manipulate data and automate business logic within Workday Studio and EIB Integrations • Solve complex integration problems, leveraging existing solutions and developing new code as necessary • Partner with internal teams and third-party vendors to deliver high-quality integration solutions • Monitor, troubleshoot, and resolve integration issues, ensuring data accuracy, system reliability, and minimal disruption to operations • Perform analysis on failures, propose design changes, and champion operational improvements • Provide technical support and guidance to internal teams and stakeholders regarding Workday integration capabilities and best practices • Develop and maintain comprehensive integration documentation, including design specifications, field mappings, test plans, user guides, and architecture diagrams • Stay updated on the latest Workday updates, integration technologies, and industry trends, recommending enhancements to existing integrations • Conduct integration testing and validation to ensure data accuracy and integrity • Adhere to data security and privacy requirements in all integration processes.

• dividing working time into different general activities: project work, consulting and support of the pre-sales department • preparing high-level documentation • designing, modelling, and making critical decisions regarding the solution architecture • estimating high-level cost and time to deliver • leading regular discussions with customers • analyzing functional and non-functional requirements • investigating new potential solutions as well as leading PoC projects

• dividing your working time into different activities: project work, consulting and support of the pre-sales department • participating in various customer projects, designing new projects and leading migrations • actively taking part in the SDLC process, preparing high-level documentation • designing and making decisions regarding the solution architecture • investigating new potential solutions and leading PoC projects