• Support client opportunities through technical solutioning, proposal writing, and the development of innovative concepts • Bridge operational needs, mission requirements, and modern technologies to shape technically credible and compliant solutions • Collaborate with GXM leadership and technical team members to help review and architect winning solutions • Provide technical expertise surrounding DoW Cloud platforms and solutions • Collaborate with technical leads and engineers to define system architectures, tools, and development strategies • Lead the technical solutioning activity according to defined schedules and milestones • Ensure technical solutions comply with identified cybersecurity standards and modern trends • Travel to attend client meetings to engage with technical engineering teams • Respond to requests for information and proposals from government stakeholders • Support proposal development efforts including RFI, RFP analysis, and technical volume writing. • Coordinate with internal stakeholders including business development, program management, and engineering teams.

• Architect integrated data flows across Apptio, ServiceNow CMDB/APM, financial systems, asset inventories, and data governance platforms • Define authoritative data sources, metadata standards, naming conventions, lifecycle rules, and ownership models supporting TBM • Design and evolve Apptio cost models, including allocation logic, driver structures, unit counts, service taxonomies, and consumption modeling • Improve cost accuracy, reduce unallocated spend, and ensure Apptio outputs are reliable for Finance and Technology leadership • Enhance CMDB structures and data quality to ensure accurate application, asset, and service mapping for downstream financial use • Establish data governance rules, lineage standards, quality expectations, and KPIs across all TBM-related systems • Conduct root-cause analysis on data quality issues and implement long-term architectural solutions to prevent recurrence • Collaborate with Finance, Technology Management, Service Owners, and Data Governance teams to align data, cost structures, and planning cycles • Support annual planning, service costing, and operational measurement by ensuring system alignment and clean data • Leverage LeanIX knowledge to validate application portfolio structures and metadata consistency across systems

• Effectively collaborates with account-assigned sales professionals to close sales of strategic, complex/technical products • Uses in-depth subject matter and product knowledge to provide technical expertise to sales professionals and customer end-users through sales presentations and product demonstrations • Assists sales professionals in assessing potential applications of company products and developing recommendations to meet customer needs • Prepares detailed product specifications for the implementation of customer products/applications/solutions, as needed • Provides consultation to prospective users, and internal commercial teams and/or product capability assessment and validation • Drives revenue generation for an assigned set of products • Become a trusted advisor to clients and prospects

• Lead project management, system setup, and user training, helping communities leverage our software to address their clinical, operational, and business challenges. • Handle and resolve issues as they arise, offering timely solutions while escalating high-risk items that may impact customer retention. • Proactively identify and address potential churn risks, implementing effective mitigation strategies to ensure customer satisfaction and retention, all while maintaining a high standard of customer care and service. • Drive rapid and successful system adoption by guiding customers through the launch phase and ensuring quick time-to-value. • Provide expert product and service guidance to customers via phone, email, Zoom (on-camera), and on-site visits to ensure optimal use of the ECP software. • Maintain accurate and up-to-date customer records in the CRM, ensuring timely updates of account information and project progress. • Leverage CRM project management tools to track key project milestones, communicate internally, and ensure timely delivery of implementation tasks. • Generate product & service reports by analyzing customer data, providing actionable insights to improve their experience. • Collaborate with team members to achieve collective goals, contributing to the success of ongoing implementation projects and tasks. • Serve as an advocate for customers' needs, collaborating with cross-functional teams including engineering, product management, customer success and support to deliver effective solutions.