Role Description The Franchise Business Coach (FBC) prides themselves on proactively fostering and maintaining strong relationships with franchise partners. The FBC serves a pivotal role in the system, offering strategic guidance and support to franchisees to improve their operational efficiency, financial performance, and adhere to brand standards and procedures. The Franchise Business Coach leverages financial data, analysis, and reporting to identify unique opportunities for business growth and profitability within each location. The FBC is the single point of contact for franchise partners and works collaboratively with cross-departmental teams to provide enhanced services and support across multiple disciplines. This position reports to the Vice President of Franchise Performance. Responsibilities - Relationship Management & Revenue Growth - Build deep, trust-based relationships with franchisees — serving as their primary advocate within the organization and their first call when challenges arise. - Create an environment of open communication where franchisees feel heard, supported, and held to high standards. - Proactively provides one-on-one coaching and guidance to franchisees on various aspects of business operations in support of revenue growth opportunities and targets. - Maintain a consistent cadence of structured touchpoints with each franchisee — bi-weekly, monthly, or as needed — focused on performance trends, growth planning, and brand compliance. - Partner cross-functionally with Marketing, Operations, Training, and Technology teams to connect franchisees with the right resources at the right time. - Performance Analysis and Reporting - Responsible for analyzing key metrics and financial data to evaluate the overall health and performance of the franchise network. - Gathers and analyzes franchisee data, performance metrics, and financial statements to identify areas for improvement and opportunities for growth and increased profitability. - Define opportunities for improved success across the franchise system based on defined corporate goals and current trends in the industry. - Compliance & Brand Standards - Partner with the corporate team to uphold brand standards across your portfolio, ensuring consistency in service quality, guest experience, and operational execution. - Address performance and compliance issues directly and constructively — diagnosing root causes, co-creating solutions with franchisees, and following through until the issue is resolved. - Education, Training & Support - Support the design and delivery of training programs, webinars, and regional meetings that equip franchisees with the tools, knowledge, and confidence to operate at their best. - Assist owners with the implementation, support, and utilization of resources, providing training specific to tools that improve business processes and efficiencies as appropriate. - Champion franchisee development through structured performance plans, financial coaching, and accountability frameworks that build owner capability over time. - Lead group meetings and peer learning sessions that sharpen franchisee understanding of KPIs, drive goal-setting, and cultivate a culture of healthy competition and shared growth across the system. Qualifications - Bachelor’s Degree Preferred - Proven experience in business coaching, consulting, or franchise management— direct experience coaching franchisees preferred. - Strong financial acumen with the ability to read P&Ls, interpret membership and performance metrics, and translate data into coaching priorities. - Track record of influencing outcomes — you hold people accountable with empathy, drive results without authority, and know how to motivate a franchisee who’s stuck. - Familiarity with franchise operations, FDD requirements, and brand standards enforcement. - Exceptional communication and relationship-building skills — equally comfortable presenting to a room of owners or having a tough one-on-one conversation. - Ability to travel up to 50% for franchisee visits, new location openings and regional meetings. - Experience with CRM platforms, reporting tools, and performance dashboards a plus. Benefits - Base Salary: $85,000 - $95,000 depending on experience. - Total Compensation Potential: $100,000 - $115,000 annually (Base + Incentive). - Position is eligible for an annual performance-based bonus based on team and individual goals. - Health insurance. - Dental insurance. - Vision insurance. - Paid time off. - Company Paid Life and AD&D Insurance. - Short Term Disability. - Employee Assistance Program. - 401k with company match. - Free Scenthound membership for your dog — because of course. - A team that genuinely loves dogs and the people who care for them. - Real growth opportunity — we’re scaling fast and building the team. - This is a remote position.

• Routine and Productivity Management: You will be responsible for organizing and planning your prospecting, qualification, and follow-up activities in HubSpot, keeping the CRM up to date and maintaining the discipline required for remote work. • Active Prospecting: Maintain a consistent volume of activities, with a focus on calls, supplemented by emails and WhatsApp. • Consultative and Personalized Approach: Build rapport with contacts, creating human connections that facilitate conversation and overcome resistance. • Overcoming Objections: You will handle common objections such as "I already have a supplier" or "long contracts," using solid arguments about Flash's differentiators and the value of the solution. • Opportunity Prioritization: You will prioritize leads with the greatest potential, focusing on the early hours of the day for high-impact contacts and ensuring effective cold outreach.

• You are part of the global customer organization and support in further expanding our market leadership. • You act as the most important link between the marketing and sales department and you are in constant contact with customers, be it by phone, email, or social selling tools. • You will communicate Uberall's value proposition to target accounts and develop new business opportunities with significant long-term revenue potential. • You will conduct thorough company-specific research to identify use cases and to understand how Uberall offers added value to our customers. • You collaborate with marketing and sales to constantly improve the messaging we use and improve the performance of the team. • You will schedule highly qualified meetings with identified target accounts for Account Executives to build a pipeline. • You keep meticulous notes to track our engagement with prospective customers, using Salesforce and other sales tools.

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary As a Collector, you play an integral role in delivering cost effective solutions for our patients by working with insurance companies to resolve issues associated with our patients’ insurance claims. In this role you will ensure timely follow-up on all patient accounts; including escalating payer trending concerns to leadership and timely communication with external departments; work with payers to ensure proper reimbursement on patient accounts, identify and prepare adjustments and write-offs; correct and resubmit claims (subject to policy); follow-up on daily correspondence (denials, short-pays); interface with insurance companies via phone and web portal to check claim status, submit written correspondence to payers and patients; interpret contracts with payers to ensure proper payment; send initial or secondary bills to insurance companies; process refunds and work to overturn insurance claim rejections while maintaining quality and productivity requirements. To be successful in this role you will utilize Excel, Outlook, and Word and your critical thinking skills to ensure a high quality of work. We offer instructor led training programs to set you up for success, in addition to a comprehensive benefits package that begins the first of the month after your start date and includes medical, dental and vision insurance as well as supplemental benefits, retail discounts and paid time off. Additionally, we offer a flexible work schedule, starting your 8-hour day between 6:00am* and 9:30am ending your day by 6:00pm. *some locations require a 7:00am start time Required Qualifications 1+ years of experience in a professional environment; 1+ years experience working in Excel, Outlook, and Word. Preferred Qualifications Home infusion or durable medical equipment (DME) experience; strong attention to detail with a sense of urgency; customer service skills; ability to work in a team environment; experience with medical billing or collections or experience with accounts payable (AP) or accounts receivable (AR); experience with healthcare reimbursement systems Education Verifiable High School Diploma or GED required Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $28.46 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 05/29/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.