Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. Functional Title: Behavioral Health Program Specialist V Job Title: Program Specialist V Agency: Health & Human Services Comm Department: Program Policy Spec B Posting Number: 15799 Closing Date: 05/04/2026 Posting Audience: Internal and External Occupational Category: Community and Social Services Salary Range: $4,523.16 - $7,253.83 Pay Frequency: Monthly Salary Group: TEXAS-B-21 Shift: Day Additional Shift: Days (First) Telework: Travel: Up to 5% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Nonexempt Facility Location: Job Location City: AUSTIN Job Location Address: 701 W 51ST ST Other Locations: Austin MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,8U000,OS,OSS,PERS,YN,YNS Brief Job Description The Program Policy team within the Medicaid and CHIP Services (MCS) Office of Policy is seeking a Behavioral Health Program Specialist V to serve as a policy analyst and subject matter expert on a variety of program policy topics related to Medicaid and CHIP managed care. Policy examples include, but are not limited to, mental health and substance use disorder services, mental health parity, and in lieu of services and settings. The Policy Analyst provides subject-matter expertise to agency staff, government agencies, community organizations, managed care organizations, provider organizations, and the public. The position may serve as the lead in the implementation and ongoing management of complex program initiatives. Other responsibilities include: - Coordinates and collaborates with internal and external stakeholders to create and update policies, procedures, contract requirements, administrative rules, business rules, and communications to external stakeholders and contractors. - Develops project timelines for assigned projects, monitors and reports on progress, and updates timelines as necessary. - Coordinates and collaborates with the internal and external stakeholders to schedule standing meetings, respond to policy inquiries, draft reports, update content in public documents and websites, and manage shared mailboxes. - Assists in researching managed care organizations’ compliance with program policy contractual requirements. - Participates in and helps to facilitate meetings with stakeholders, including managed care organizations, provider associations, people receiving services, and subject matter experts. - This position works under limited supervision, with considerable latitude to exercise initiative and independent judgment. The Policy Analyst (Program Specialist V) reports to a Manager for Program Policy in the Medicaid and CHIP Services Division. Essential Job Functions (25%) Collaborates with other areas of MCS and HHSC to plan, develop, implement, monitor, interpret, and evaluate Medicaid programs, policies, MCO contract requirements, business rules, administrative rules, waivers, and state plan. Evaluates MCO compliance with program policies and procedures, contract requirements, statutes, rules, and takes corrective action if needed. (25%) Plans, monitors, and evaluates the implementation of state and federal legislation and regulations. Analyzes state legislation, federal legislation, and federal rules to evaluate their impact on MCS and stakeholders, including MCOs, service providers, and members. (20%) Establishes, facilitates, participates in, and develops agendas for relevant workgroups and committees, including inter-agency workgroups and committees. Coordinates and provides requested training to internal staff and external entities. (20%) Prepares high quality written documents such as project updates, reports, PowerPoint presentations, communications to stakeholders and contractors, executive memos, policy and project summaries, legislative reports, administrative rules, waivers, and state plan amendments. (10%) Other duties as assigned. Registration, Licensure Requirements, or Certifications N/A Knowledge, Skills, and Abilities Knowledge of: - Behavioral health care services and programs. - Federal and state Medicaid and CHIP laws and regulations; - Government organization and administration; - Program issues related to Medicaid services for children with disabilities; - Principles of health and human services policy and planning; - State of Texas legislative processes. Skills in: - Analyzing, evaluating, and interpreting complex federal and state legislation, program, policy, and operations issues; - Project management policy analysis, and performing policy research; - Synthesizing, analyzing, and evaluating highly complicated and technical information; - Translating policy and technical information into easily understandable and concise documents and oral presentations; - Developing creative and workable solutions to complex problems and policy issues; and - Facilitating stakeholder and different workgroup meetings. Ability to: - Develop, amend, and interpret program policies, rules, and contract requirements related to Medicaid and CHIP Services; - Research, gather, assemble, correlate, and analyze facts and devise solutions based on the information available; - Work with a team under pressure, negotiate among multiple parties, resolve conflicts; - Exercise judgment and work independently with minimum supervision; - Work cooperatively as a team member in a fast-paced, deadline-oriented environment; - Establish and maintain effective working relationships with various levels of personnel in government entities; - Use Microsoft Office Suite applications such as Outlook, Teams, Word, and Excel; - Communicate effectively orally and in writing, including the ability to adjust communications to fit the intended audience; - Work with diverse groups of people, including stakeholders, who have a variety of opinions. Initial Selection Criteria Candidate must meet one of the following: - High school diploma and at least five years of full-time work experience in a health and human services field; or - Bachelor’s degree from an accredited four-year college or university and at least one year of full-time work experience in a health and human services field; or - Master’s degree from an accredited college or university in public health, public administration, public affairs, social work, or closely related field. Additional Information - Applicant will be asked to submit a professional writing sample. - Additional information about the programs this position supports can be found in the 2024 edition of the Texas Medicaid Pink Book https://www.hhs.texas.gov/sites/default/files/documents/texas-medicaid-chip-reference-guide-15th-edition.pdf. - HHSC is a qualifying organization for the Federal Public Service Loan Forgiveness Program, which forgives the remaining balance on college student Direct Loans after making 120 qualifying monthly payments. - Benefits of joining the MCS Office of Policy include: - Leadership commitment to invest in and foster your professional growth and career advancement. - Being part of a team that impacts the lives of millions of Texans that depend on Texas Medicaid throughout Texas. - Being on the ground level of healthcare policy development and implementation, including the opportunity to work closely with stakeholders such as federal partners, providers, advocates, managed care organizations, and other healthcare contractors. - Engagement with the Texas legislative process, including the opportunity to analyze and inform legislators of potential impact of proposed bills. - The opportunity to learn and engage with multiple domains of the healthcare delivery system, including managed care, fee-for-service, federal-state Medicaid partnerships and other activities related to the administration of the Medicaid program. Note: This position is posted at the minimum to maximum State Auditor's Office salary range. The final salary offer is dependent on factors such as Human Resources policies and available budget. Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC. Active Duty, Military, Reservists, Guardsmen, and Veterans: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. ADA Accommodations: In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview. Pre-Employment Checks and Work Eligibility: Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form Telework Disclaimer: This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

Role Description The Associate Manager – Program Management manages the day-to-day activity of program(s) and supervises staff. May provide guidance to a supervisory team. Acts as the primary or secondary client contact for assigned program(s). Partners with the Manager to develop policies, procedures, and the business work plan for the program. This position performs hiring, scheduling, training, and development of direct and indirect reports. Recognizes, recommends, and implements operational improvement. Position manages one complex program or multiple non-complex programs. Provides direction, coordinates and supervises the activities of the operational team using established policies and procedures. Sets priorities for the team to ensure task completion, coordinates work activities with other supervisors and managers. Work is reviewed for soundness of judgment and overall quality and efficiency. - Manage program(s) per the scope of work, program, and standard operating procedures within the contracted budget. - Manage day-to-day activity of the program operation, including supervision of staff. - Mentors the supervisory team and/or team of employees assigned to the program(s). - Monitor program metrics to ensure adherence to program SLAs. - Resolve complex and/or escalated cases. - Participate in interviewing prospective employees, evaluating current employees, and train employees as needed. - Professionally develops current employees and tracks their compliance to quality, service, and production standards. - Participate in team communication and collaboration during development and start-up, management, and close-out of assigned programs. - Attend client kick-off and planning meeting(s) as needed. - Attend internal and external team meetings. - Translate decisions and discussions into documented workflow processes. - Facilitate coordination of teams and team members to achieve successful program start-up. - Assist in developing program metrics. - Participate in client and/or FDA audits, as needed. - Assist with improvement of program processes. - Gather information on effectiveness of processes throughout the duration of programs. - Collect and interpret program metrics, as applicable. - Report and analyze process efficiencies, as applicable. - Assist with the analysis and writing of client reports and other deliverables such as the presentation of program information to internal and external stakeholders. - Handle escalated and unresolved issues that may require deviation from standard procedures or require extensive research for resolution. - Other duties as assigned. - Ability to travel as needed. - Actively participates in in-person and virtual meetings/events (internal and external). Qualifications - Bachelor’s degree in relevant discipline or equivalent work experience. - 2 – 5 years of relevant experience. - Experience in call center related services. - Previous management experience preferred. - Strong computer skills with specific aptitude in Microsoft Office. - Excellent verbal and written communication and presentation skills. - Strong analytical and problem-solving skills. - Working knowledge of customer service processes preferred. - Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency. - Highly developed written communication and documentation skills to develop program materials, program specific procedures, and application requirements. - Client interfacing skills to cultivate and manage relationships. - Strong analytical skills. - Ability to analyze information and target trends. - Organize people and systems to achieve goals. Requirements - Position manages one complex program or multiple non-complex programs. - Client-facing. - Provides direction, coordinates and supervises the activities of business support, technical support or production team at entry level exempt and/or at nonexempt levels using established policies and procedures. - Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors and managers. - Work is reviewed for soundness of judgment and overall quality and efficiency. Benefits - Remote opportunities. - Competitive salaries. - Growth opportunities for promotion. - 401K with company match. - Tuition reimbursement. - Discretionary PTO (Paid Time Off). - Paid Holidays. - Employee assistance programs. - Medical, Dental, and vision coverage. - HSA/FSA. - Telemedicine (Virtual doctor appointments). - Wellness program. - Adoption assistance. - Short-term disability. - Long term disability. - Life insurance. - Discount programs.

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Support Programs team is responsible for creating and executing strategies to optimize our users’ experience not only with Support, but with how they experience our Products. Stripe handles over a million support cases per year, and the Support Programs team ensures we address the highest strategic priorities to address problem areas and opportunities to provide an excellent customer experience. What you’ll do As a Strategic Program Manager for Support, you will drive strategic initiatives to improve our users’ experience and our efficiency and effectiveness to serve them. Your focus areas will span user-facing lines of business such as Support, Product, and internally-focused lines of business. You will collaborate closely with Support leadership and other cross-functional leaders to inform decision-making and help shape the direction of our highest priority support initiatives, and will play a crucial role in ensuring that the team is equipped with the resources and tools necessary to deliver exceptional support. Some example strategic programs include: driving the joint Support-Product strategy and operating model, improving the end-to-end experience of priority user groups (such as large platforms, AI start-ups, and Enterprises), and paid support value delivery. If you thrive on owning an expansive and complex topic area, teasing out the highest-impact work to tackle, rallying cross-functional support, and executing against multiple workstreams in parallel to hit your objectives, we want to hear from you. Responsibilities - Partner closely with Support leadership and cross-functional stakeholders throughout Stripe to scope and execute wholly-owned large projects to address the highest priorities for the Support organization - Seamlessly transition from strategy to execution, by defining objectives, facilitating decision making, translating into operational plans to address key metrics, and ensuring execution and delivery against those plans - Facilitate alignment, resolve ambiguity, and unblock dependencies across internal teams and cross-functional stakeholders Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements - 7+ years of experience in strategy and operations, consulting, and/or program management - Experience working in highly cross-functional settings, and in a role that spans strategy, analysis, and operations in a fast-paced environment - Strong program management skills with experience managing end-to-end execution of projects/programs that have transformed their company’s operations and delivered quantifiable business impact - Robust critical thinking and analytical skills, with the ability to derive strategic insights from data - Excellent written and verbal communication skills, with the the ability to articulate complex topics in an easy-to-consume way to leaders and peers across different teams, such as product, engineering, and sales - Ability to manage multiple stakeholders with varying priorities and drive creative solutions and commitment to a shared goal - Experience with tools for tracking and reporting progress such as dashboards, project trackers, or internal documentation platforms - An interest in digging into the details of products and processes to improve the experience of our users and internal teams alike - An ability to execute with minimal guidance, and in contexts with a high degree of ambiguity Preferred qualifications - Experience working in customer-facing roles (e.g. customer support, sales, partnerships, consulting, professional services, etc.) - Experience in fintech, financial services, payments, or regulated technology environments - Experience digging in to understand how new-to-you technical products work, and understanding customer and agent pain points - Familiarity with SQL and data analysis platforms such as Looker, Power BI, or Tableau

ABOUT US  Inatai Foundation is a growing 501(c)(4) philanthropic organization committed to working with communities to shift the balance of power to ensure racial justice and equity across Washington and beyond. We are hiring a Program Manager to join our expanding team.  Cultivating a staff team that embodies the diverse experiences of Washington communities is essential to these aspirations. We strongly and sincerely encourage applications from people of color; individuals who are immigrants, bilingual, and multicultural; d/Deaf people and people with disabilities; members of LGBTQIA+ and gender non-conforming communities; and people with other diverse backgrounds and lived experiences.  Visit our About Us page to learn more about our work, approaches, and values. You may also browse our Join Inatai page to understand our hiring process, work culture, and benefits.   POSITION SUMMARY The Program Manager advances Inatai’s 50 Year Vision by ensuring the Strategy and Impact division’s  grantmaking operations run smoothly, consistently, and with care. Under the guidance of the portfolio director, this role provides day to day oversight of operational and administrative implementation across the division, strengthening systems that support timely decisions, clear coordination, and strong partner experiences. The Program Manager bridges the work across divisions to operationalize Strategy and Impact owned strategies and to align practices with our racial justice, equity, and statewide grantmaking. This role is a key connector, helping translate strategy into reliable execution so our teams and community partners can focus on building statewide power for racial justice and equity.   The Program Manager supports the coordination across teams involved in grantmaking to support shared processes, clear communication, and consistent follow-through. They oversee day-to-day logistics for department operations and event engagement and provide operational support to the Vice President of Strategy and Impact, Portfolio Director, Strategy and Impact operations team, foundation staff, and grantee leaders. Their work strengthens internal alignment and delivers streamlined experiences for team members and grantees.    This is a full-time, exempt position. Inatai is proud to be a statewide organization, and we know there are talented leaders everywhere in our state. As we grow and learn, we know that we are better partners to communities and more strategic grantmakers when we have team members rooted in place and bringing their lived and learned experiences to our work. We are prioritizing the following counties in Washington State to ensure we are fully living up to our commitments to geographic equity:  - Asotin County  - Clallam County  - Cowlitz County  - Grays Harbor County  - Klickitat County  - Lewis County  - Okanogan County  - Skagit County  - Walla Walla County  If you have strong community roots and a passion for making a local impact, we’d love to connect! Leadership lives in every corner of Washington, and we’re excited to meet talented professionals who want to strengthen their communities.  We currently have offices in Seattle and Pasco. Team members connected to an office are expected to work in the office. Team members may be permitted – with supervisor approval – to work remotely up to two days per week. Periodic early morning, evening, and weekend hours will be required, and statewide and regional travel should be expected.  PRIMARY RESPONSIBILITIES Grantmaking Operations and Administration  Grantmaking systems and consistency  - Document, and support the implementation of clear grantmaking operations across Strategy and Impact so our work is consistent, values aligned, and easy to follow.  - Strengthen shared practices that support transparency, internal accountability, and timely, well documented decisions.  Training and customer service  - Coordinate onboarding and training so team members can use grantmaking systems, tools, and protocols with confidence.  - Provide day-to-day operational support to grantmakers and partners with clarity, care, and follow through.  Improvement and operational guidance  - Recommend improvements to grantmaking workflows by listening for friction, incorporating feedback, and reducing unnecessary burden for staff and grantee partners.  - Serve as a thought partner to leaders on operational choices that support equitable, responsive, and trust based grantmaking.  Information management  - Oversee grant files and records management in Microsoft Teams and SharePoint, ensuring accuracy, confidentiality, and appropriate access.  - Promote practices that uphold compliance, accessibility, and shared norms for information stewardship.  Event Engagement Logistics   Cross divisional logistics leadership  - Lead cross-divisional logistics for approximately 100 to 150 event engagements annually, supporting internally hosted and externally attended engagements.  - Coordinate travel, registrations, accessibility needs, vendor logistics, and run of show support to ensure smooth execution and equitable experiences for community partners and staff.  Process standardization and learning capture  - Document and implement event engagement processes that reflect Inatai’s values and internal accountability standards.  - Build simple systems to capture, organize, and route learning from events, including relationship information, emerging opportunities, and implications for strategy.  Communications and Relationship Coordination   - Maintain a high quality of customer service that prioritizes Inatai’s accountability to grant-funded organizations and strengthens internal team members’ trust in Inatai’s processes, tools, and strategies  - Ensure external communications from grant leaders, grant-funded organizations, and other community members are routed appropriately and responded to quickly, with kindness and clarity  - Maintain shared accountability for the impact@inatai.org  and sponsorships@inatai.org email addresses, and any other communications channels that may be required to support the organizations that Inatai is accountable to  - Document and update responses to frequently asked questions and common topics that Inatai receives from internal and external stakeholders  Project Management and Department Operations   - Partner across departments to ensure scheduling, planning, and communication are aligned, transparent, and supportive of Strategy & Impact goals.  - Build and oversee cross-training across teams on grantmaking processes and workflows  - Stay aware of trends in program and project management, and apply this knowledge to changes in policy and practices  Influence and Convening Support   - Provide logistical support for internal and external stakeholders for convenings of varying sizes of participants  - Coordinate with internal partners across divisions to ensure adherence to policies and alignment in practices for convening