Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Support Programs team is responsible for creating and executing strategies to optimize our users’ experience not only with Support, but with how they experience our Products. Stripe handles over a million support cases per year, and the Support Programs team ensures we address the highest strategic priorities to address problem areas and opportunities to provide an excellent customer experience. What you’ll do As a Strategic Program Manager for Support, you will drive strategic initiatives to improve our users’ experience and our efficiency and effectiveness to serve them. Your focus areas will span user-facing lines of business such as Support, Product, and internally-focused lines of business. You will collaborate closely with Support leadership and other cross-functional leaders to inform decision-making and help shape the direction of our highest priority support initiatives, and will play a crucial role in ensuring that the team is equipped with the resources and tools necessary to deliver exceptional support. Some example strategic programs include: driving the joint Support-Product strategy and operating model, improving the end-to-end experience of priority user groups (such as large platforms, AI start-ups, and Enterprises), and paid support value delivery. If you thrive on owning an expansive and complex topic area, teasing out the highest-impact work to tackle, rallying cross-functional support, and executing against multiple workstreams in parallel to hit your objectives, we want to hear from you. Responsibilities - Partner closely with Support leadership and cross-functional stakeholders throughout Stripe to scope and execute wholly-owned large projects to address the highest priorities for the Support organization - Seamlessly transition from strategy to execution, by defining objectives, facilitating decision making, translating into operational plans to address key metrics, and ensuring execution and delivery against those plans - Facilitate alignment, resolve ambiguity, and unblock dependencies across internal teams and cross-functional stakeholders Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements - 7+ years of experience in strategy and operations, consulting, and/or program management - Experience working in highly cross-functional settings, and in a role that spans strategy, analysis, and operations in a fast-paced environment - Strong program management skills with experience managing end-to-end execution of projects/programs that have transformed their company’s operations and delivered quantifiable business impact - Robust critical thinking and analytical skills, with the ability to derive strategic insights from data - Excellent written and verbal communication skills, with the the ability to articulate complex topics in an easy-to-consume way to leaders and peers across different teams, such as product, engineering, and sales - Ability to manage multiple stakeholders with varying priorities and drive creative solutions and commitment to a shared goal - Experience with tools for tracking and reporting progress such as dashboards, project trackers, or internal documentation platforms - An interest in digging into the details of products and processes to improve the experience of our users and internal teams alike - An ability to execute with minimal guidance, and in contexts with a high degree of ambiguity Preferred qualifications - Experience working in customer-facing roles (e.g. customer support, sales, partnerships, consulting, professional services, etc.) - Experience in fintech, financial services, payments, or regulated technology environments - Experience digging in to understand how new-to-you technical products work, and understanding customer and agent pain points - Familiarity with SQL and data analysis platforms such as Looker, Power BI, or Tableau

ABOUT US  Inatai Foundation is a growing 501(c)(4) philanthropic organization committed to working with communities to shift the balance of power to ensure racial justice and equity across Washington and beyond. We are hiring a Program Manager to join our expanding team.  Cultivating a staff team that embodies the diverse experiences of Washington communities is essential to these aspirations. We strongly and sincerely encourage applications from people of color; individuals who are immigrants, bilingual, and multicultural; d/Deaf people and people with disabilities; members of LGBTQIA+ and gender non-conforming communities; and people with other diverse backgrounds and lived experiences.  Visit our About Us page to learn more about our work, approaches, and values. You may also browse our Join Inatai page to understand our hiring process, work culture, and benefits.   POSITION SUMMARY The Program Manager advances Inatai’s 50 Year Vision by ensuring the Strategy and Impact division’s  grantmaking operations run smoothly, consistently, and with care. Under the guidance of the portfolio director, this role provides day to day oversight of operational and administrative implementation across the division, strengthening systems that support timely decisions, clear coordination, and strong partner experiences. The Program Manager bridges the work across divisions to operationalize Strategy and Impact owned strategies and to align practices with our racial justice, equity, and statewide grantmaking. This role is a key connector, helping translate strategy into reliable execution so our teams and community partners can focus on building statewide power for racial justice and equity.   The Program Manager supports the coordination across teams involved in grantmaking to support shared processes, clear communication, and consistent follow-through. They oversee day-to-day logistics for department operations and event engagement and provide operational support to the Vice President of Strategy and Impact, Portfolio Director, Strategy and Impact operations team, foundation staff, and grantee leaders. Their work strengthens internal alignment and delivers streamlined experiences for team members and grantees.    This is a full-time, exempt position. Inatai is proud to be a statewide organization, and we know there are talented leaders everywhere in our state. As we grow and learn, we know that we are better partners to communities and more strategic grantmakers when we have team members rooted in place and bringing their lived and learned experiences to our work. We are prioritizing the following counties in Washington State to ensure we are fully living up to our commitments to geographic equity:  - Asotin County  - Clallam County  - Cowlitz County  - Grays Harbor County  - Klickitat County  - Lewis County  - Okanogan County  - Skagit County  - Walla Walla County  If you have strong community roots and a passion for making a local impact, we’d love to connect! Leadership lives in every corner of Washington, and we’re excited to meet talented professionals who want to strengthen their communities.  We currently have offices in Seattle and Pasco. Team members connected to an office are expected to work in the office. Team members may be permitted – with supervisor approval – to work remotely up to two days per week. Periodic early morning, evening, and weekend hours will be required, and statewide and regional travel should be expected.  PRIMARY RESPONSIBILITIES Grantmaking Operations and Administration  Grantmaking systems and consistency  - Document, and support the implementation of clear grantmaking operations across Strategy and Impact so our work is consistent, values aligned, and easy to follow.  - Strengthen shared practices that support transparency, internal accountability, and timely, well documented decisions.  Training and customer service  - Coordinate onboarding and training so team members can use grantmaking systems, tools, and protocols with confidence.  - Provide day-to-day operational support to grantmakers and partners with clarity, care, and follow through.  Improvement and operational guidance  - Recommend improvements to grantmaking workflows by listening for friction, incorporating feedback, and reducing unnecessary burden for staff and grantee partners.  - Serve as a thought partner to leaders on operational choices that support equitable, responsive, and trust based grantmaking.  Information management  - Oversee grant files and records management in Microsoft Teams and SharePoint, ensuring accuracy, confidentiality, and appropriate access.  - Promote practices that uphold compliance, accessibility, and shared norms for information stewardship.  Event Engagement Logistics   Cross divisional logistics leadership  - Lead cross-divisional logistics for approximately 100 to 150 event engagements annually, supporting internally hosted and externally attended engagements.  - Coordinate travel, registrations, accessibility needs, vendor logistics, and run of show support to ensure smooth execution and equitable experiences for community partners and staff.  Process standardization and learning capture  - Document and implement event engagement processes that reflect Inatai’s values and internal accountability standards.  - Build simple systems to capture, organize, and route learning from events, including relationship information, emerging opportunities, and implications for strategy.  Communications and Relationship Coordination   - Maintain a high quality of customer service that prioritizes Inatai’s accountability to grant-funded organizations and strengthens internal team members’ trust in Inatai’s processes, tools, and strategies  - Ensure external communications from grant leaders, grant-funded organizations, and other community members are routed appropriately and responded to quickly, with kindness and clarity  - Maintain shared accountability for the impact@inatai.org  and sponsorships@inatai.org email addresses, and any other communications channels that may be required to support the organizations that Inatai is accountable to  - Document and update responses to frequently asked questions and common topics that Inatai receives from internal and external stakeholders  Project Management and Department Operations   - Partner across departments to ensure scheduling, planning, and communication are aligned, transparent, and supportive of Strategy & Impact goals.  - Build and oversee cross-training across teams on grantmaking processes and workflows  - Stay aware of trends in program and project management, and apply this knowledge to changes in policy and practices  Influence and Convening Support   - Provide logistical support for internal and external stakeholders for convenings of varying sizes of participants  - Coordinate with internal partners across divisions to ensure adherence to policies and alignment in practices for convening

ABOUT US  Inatai Foundation is a growing 501(c)(4) philanthropic organization committed to working with communities to shift the balance of power to ensure racial justice and equity across Washington and beyond. We are hiring a Program Manager to join our expanding team.  Cultivating a staff team that embodies the diverse experiences of Washington communities is essential to these aspirations. We strongly and sincerely encourage applications from people of color; individuals who are immigrants, bilingual, and multicultural; d/Deaf people and people with disabilities; members of LGBTQIA+ and gender non-conforming communities; and people with other diverse backgrounds and lived experiences.  Visit our About Us page to learn more about our work, approaches, and values. You may also browse our Join Inatai page to understand our hiring process, work culture, and benefits.   POSITION SUMMARY The Program Manager advances Inatai’s 50 Year Vision by ensuring the Strategy and Impact division’s  grantmaking operations run smoothly, consistently, and with care. Under the guidance of the portfolio director, this role provides day to day oversight of operational and administrative implementation across the division, strengthening systems that support timely decisions, clear coordination, and strong partner experiences. The Program Manager bridges the work across divisions to operationalize Strategy and Impact owned strategies and to align practices with our racial justice, equity, and statewide grantmaking. This role is a key connector, helping translate strategy into reliable execution so our teams and community partners can focus on building statewide power for racial justice and equity.   The Program Manager supports the coordination across teams involved in grantmaking to support shared processes, clear communication, and consistent follow-through. They oversee day-to-day logistics for department operations and event engagement and provide operational support to the Vice President of Strategy and Impact, Portfolio Director, Strategy and Impact operations team, foundation staff, and grantee leaders. Their work strengthens internal alignment and delivers streamlined experiences for team members and grantees.    This is a full-time, exempt position. Inatai is proud to be a statewide organization, and we know there are talented leaders everywhere in our state. As we grow and learn, we know that we are better partners to communities and more strategic grantmakers when we have team members rooted in place and bringing their lived and learned experiences to our work. We are prioritizing the following counties in Washington State to ensure we are fully living up to our commitments to geographic equity:  - Asotin County  - Clallam County  - Cowlitz County  - Grays Harbor County  - Klickitat County  - Lewis County  - Okanogan County  - Skagit County  - Walla Walla County  If you have strong community roots and a passion for making a local impact, we’d love to connect! Leadership lives in every corner of Washington, and we’re excited to meet talented professionals who want to strengthen their communities.  We currently have offices in Seattle and Pasco. Team members connected to an office are expected to work in the office. Team members may be permitted – with supervisor approval – to work remotely up to two days per week. Periodic early morning, evening, and weekend hours will be required, and statewide and regional travel should be expected.  PRIMARY RESPONSIBILITIES Grantmaking Operations and Administration  Grantmaking systems and consistency  - Document, and support the implementation of clear grantmaking operations across Strategy and Impact so our work is consistent, values aligned, and easy to follow.  - Strengthen shared practices that support transparency, internal accountability, and timely, well documented decisions.  Training and customer service  - Coordinate onboarding and training so team members can use grantmaking systems, tools, and protocols with confidence.  - Provide day-to-day operational support to grantmakers and partners with clarity, care, and follow through.  Improvement and operational guidance  - Recommend improvements to grantmaking workflows by listening for friction, incorporating feedback, and reducing unnecessary burden for staff and grantee partners.  - Serve as a thought partner to leaders on operational choices that support equitable, responsive, and trust based grantmaking.  Information management  - Oversee grant files and records management in Microsoft Teams and SharePoint, ensuring accuracy, confidentiality, and appropriate access.  - Promote practices that uphold compliance, accessibility, and shared norms for information stewardship.  Event Engagement Logistics   Cross divisional logistics leadership  - Lead cross-divisional logistics for approximately 100 to 150 event engagements annually, supporting internally hosted and externally attended engagements.  - Coordinate travel, registrations, accessibility needs, vendor logistics, and run of show support to ensure smooth execution and equitable experiences for community partners and staff.  Process standardization and learning capture  - Document and implement event engagement processes that reflect Inatai’s values and internal accountability standards.  - Build simple systems to capture, organize, and route learning from events, including relationship information, emerging opportunities, and implications for strategy.  Communications and Relationship Coordination   - Maintain a high quality of customer service that prioritizes Inatai’s accountability to grant-funded organizations and strengthens internal team members’ trust in Inatai’s processes, tools, and strategies  - Ensure external communications from grant leaders, grant-funded organizations, and other community members are routed appropriately and responded to quickly, with kindness and clarity  - Maintain shared accountability for the impact@inatai.org  and sponsorships@inatai.org email addresses, and any other communications channels that may be required to support the organizations that Inatai is accountable to  - Document and update responses to frequently asked questions and common topics that Inatai receives from internal and external stakeholders  Project Management and Department Operations   - Partner across departments to ensure scheduling, planning, and communication are aligned, transparent, and supportive of Strategy & Impact goals.  - Build and oversee cross-training across teams on grantmaking processes and workflows  - Stay aware of trends in program and project management, and apply this knowledge to changes in policy and practices  Influence and Convening Support   - Provide logistical support for internal and external stakeholders for convenings of varying sizes of participants  - Coordinate with internal partners across divisions to ensure adherence to policies and alignment in practices for convening

ABOUT US  Inatai Foundation is a growing 501(c)(4) philanthropic organization committed to working with communities to shift the balance of power to ensure racial justice and equity across Washington and beyond. We are hiring a Program Manager to join our expanding team.  Cultivating a staff team that embodies the diverse experiences of Washington communities is essential to these aspirations. We strongly and sincerely encourage applications from people of color; individuals who are immigrants, bilingual, and multicultural; d/Deaf people and people with disabilities; members of LGBTQIA+ and gender non-conforming communities; and people with other diverse backgrounds and lived experiences.  Visit our About Us page to learn more about our work, approaches, and values. You may also browse our Join Inatai page to understand our hiring process, work culture, and benefits.   POSITION SUMMARY The Program Manager advances Inatai’s 50 Year Vision by ensuring the Strategy and Impact division’s  grantmaking operations run smoothly, consistently, and with care. Under the guidance of the portfolio director, this role provides day to day oversight of operational and administrative implementation across the division, strengthening systems that support timely decisions, clear coordination, and strong partner experiences. The Program Manager bridges the work across divisions to operationalize Strategy and Impact owned strategies and to align practices with our racial justice, equity, and statewide grantmaking. This role is a key connector, helping translate strategy into reliable execution so our teams and community partners can focus on building statewide power for racial justice and equity.   The Program Manager supports the coordination across teams involved in grantmaking to support shared processes, clear communication, and consistent follow-through. They oversee day-to-day logistics for department operations and event engagement and provide operational support to the Vice President of Strategy and Impact, Portfolio Director, Strategy and Impact operations team, foundation staff, and grantee leaders. Their work strengthens internal alignment and delivers streamlined experiences for team members and grantees.    This is a full-time, exempt position. Inatai is proud to be a statewide organization, and we know there are talented leaders everywhere in our state. As we grow and learn, we know that we are better partners to communities and more strategic grantmakers when we have team members rooted in place and bringing their lived and learned experiences to our work. We are prioritizing the following counties in Washington State to ensure we are fully living up to our commitments to geographic equity:  - Asotin County  - Clallam County  - Cowlitz County  - Grays Harbor County  - Klickitat County  - Lewis County  - Okanogan County  - Skagit County  - Walla Walla County  If you have strong community roots and a passion for making a local impact, we’d love to connect! Leadership lives in every corner of Washington, and we’re excited to meet talented professionals who want to strengthen their communities.  We currently have offices in Seattle and Pasco. Team members connected to an office are expected to work in the office. Team members may be permitted – with supervisor approval – to work remotely up to two days per week. Periodic early morning, evening, and weekend hours will be required, and statewide and regional travel should be expected.  PRIMARY RESPONSIBILITIES Grantmaking Operations and Administration  Grantmaking systems and consistency  - Document, and support the implementation of clear grantmaking operations across Strategy and Impact so our work is consistent, values aligned, and easy to follow.  - Strengthen shared practices that support transparency, internal accountability, and timely, well documented decisions.  Training and customer service  - Coordinate onboarding and training so team members can use grantmaking systems, tools, and protocols with confidence.  - Provide day-to-day operational support to grantmakers and partners with clarity, care, and follow through.  Improvement and operational guidance  - Recommend improvements to grantmaking workflows by listening for friction, incorporating feedback, and reducing unnecessary burden for staff and grantee partners.  - Serve as a thought partner to leaders on operational choices that support equitable, responsive, and trust based grantmaking.  Information management  - Oversee grant files and records management in Microsoft Teams and SharePoint, ensuring accuracy, confidentiality, and appropriate access.  - Promote practices that uphold compliance, accessibility, and shared norms for information stewardship.  Event Engagement Logistics   Cross divisional logistics leadership  - Lead cross-divisional logistics for approximately 100 to 150 event engagements annually, supporting internally hosted and externally attended engagements.  - Coordinate travel, registrations, accessibility needs, vendor logistics, and run of show support to ensure smooth execution and equitable experiences for community partners and staff.  Process standardization and learning capture  - Document and implement event engagement processes that reflect Inatai’s values and internal accountability standards.  - Build simple systems to capture, organize, and route learning from events, including relationship information, emerging opportunities, and implications for strategy.  Communications and Relationship Coordination   - Maintain a high quality of customer service that prioritizes Inatai’s accountability to grant-funded organizations and strengthens internal team members’ trust in Inatai’s processes, tools, and strategies  - Ensure external communications from grant leaders, grant-funded organizations, and other community members are routed appropriately and responded to quickly, with kindness and clarity  - Maintain shared accountability for the impact@inatai.org  and sponsorships@inatai.org email addresses, and any other communications channels that may be required to support the organizations that Inatai is accountable to  - Document and update responses to frequently asked questions and common topics that Inatai receives from internal and external stakeholders  Project Management and Department Operations   - Partner across departments to ensure scheduling, planning, and communication are aligned, transparent, and supportive of Strategy & Impact goals.  - Build and oversee cross-training across teams on grantmaking processes and workflows  - Stay aware of trends in program and project management, and apply this knowledge to changes in policy and practices  Influence and Convening Support   - Provide logistical support for internal and external stakeholders for convenings of varying sizes of participants  - Coordinate with internal partners across divisions to ensure adherence to policies and alignment in practices for convening