Majesco isn’t just riding the AI wave – we’re leading it for the P&C, L&AH, and Pension & Retirement markets. Born in the cloud and built with an AI-native vision, we’ve reimagined the insurance and pension core as an intelligent platform that enables insurers and pension & retirement providers to move faster, see farther and operate smarter. As leaders in intelligent SaaS solutions, we’ve embedded AI and Agentic AI throughout our robust product portfolio of core, underwriting, loss control, distribution, digital solutions, and pension & retirement administration so our customer can reimagine their business with real-time business insights, optimized operations, and enhanced business outcomes. Everything we build is designed to strip away complexity and let our clients focus on what matters: delivering exceptional products, experiences, and long-term financial security for policyholders and plan participants. In a world where change is constant, our native-cloud SaaS platform empowers insurers, MGAs, and pension & retirement providers with the agility to adapt to evolving risk, regulation, and market expectations, modernize operating models, and accelerate innovation at scale. With 1400+ implementations and more than 375 customers worldwide, Majesco is the AI-native solution trusted to power the future of insurance and pension & retirement. Break free from the past and build the future of insurance At Majesco, this means joining a team leading the insurance and retirement industry through the AI revolution. You’ll collaborate with experienced leaders and global teams building and scaling AI-native solutions that solve complex, real-world challenges - where innovation moves from concept to production, decisions carry real weight, and execution matters. If you’re looking for a place where your expertise is trusted, your judgment is valued, and your work helps define what’s next for intelligent insurance and retirement technology, Majesco is where that work happens. Senior Business Analyst / Product Owner – P&C Commercial Underwriting & AI Innovation Location: Remote, United States Help redefine how commercial underwriting works. Majesco is looking for a senior Property & Casualty (P&C) domain expert who understands commercial underwriting operations and has moved into technology, implementation, or product ownership. This role sits at the intersection of P&C operations expertise, modern insurance platforms, and the next generation of Immersive AI user experience. You will help translate real operations workflows across policy lifecycle into scalable Majesco agentic capabilities and contribute to the design and execution of AI-powered solutions that improve decision speed, risk insights, and operational efficiency for our customers (insurers and large MGA’s). This role is ideal for someone who has lived inside P&C underwriting operations, understands the realities of commercial/specialty business, and now wants to shape the technology that will define the next decade of underwriting. About the Role Commercial underwriting is rapidly changing. Carriers are shifting from manual underwriting workflows to AI-assisted decisioning, automated risk assessment, and data-driven underwriting platforms. As a Senior Business Analyst / Product Owner at Majesco, you will help insurers modernize policy operations on the Majesco P&C platform while also contributing to the design of Agentic AI underwriting capabilities that will power the next generation of underwriting automation. You will serve as the bridge between commercial underwriting expertise and platform design, ensuring that underwriting and policy workflows, risk evaluation processes, and broker interactions translate into scalable product capabilities. This role combines P&C underwriting domain leadership, software implementation expertise, and product innovation. What You Will Do - Lead discovery sessions with underwriting leaders, underwriting/policy operations teams, and distribution stakeholders across commercial/specialty P&C lines. - Translate real-world P&C underwriting workflows into scalable platform capabilities on the Majesco P&C platform. - Design and document underwriting configuration, including risk evaluation rules, underwriting workflows, authority levels, referrals, and decision logic. - Guide insurers in implementing underwriting capabilities using a configuration-first approach aligned with Majesco platform standards. - Work with product and AI teams to help design the next generation of Agentic AI underwriting tools that assist underwriters in risk selection, triage, and decision support. - Help define underwriting data models, risk attributes, and decision signals used to power AI-assisted underwriting workflows. - Partner with solution architects and engineering teams to ensure underwriting processes integrate seamlessly with policy administration, rating, distribution portals, and data platforms. - Define integration requirements with third-party underwriting data providers such as property data vendors, financial data providers, and risk intelligence platforms. - Lead backlog definition, user story development, and acceptance criteria for underwriting platform capabilities in Agile delivery environments. - Support testing and validation of underwriting workflows, decision logic, and automated underwriting rules. - Mentor business analysts across global teams on P&C underwriting domain knowledge and Majesco implementation best practices. What You Bring - 10 plus years of experience in insurance, insurance technology, or consulting. - Deep expertise in Property & Casualty (P&C) insurance, with strong knowledge of commercial underwriting operations. - Hands-on experience working in commercial underwriting or underwriting operations before moving into technology, transformation, or implementation roles. - Experience implementing or configuring underwriting systems, policy administration systems, or digital underwriting workflows. - Strong understanding of commercial underwriting processes, including: - Risk triage and submission intake - Underwriting evaluation and decision support - Referral and authority workflows - Broker interactions and underwriting collaboration - Policy issuance and endorsement workflows - Experience translating underwriting workflows into system capabilities within modern insurance platforms. - Experience working in Agile environments using tools such as Jira or Aha!. - Ability to work with technical teams to interpret integration patterns, APIs, and data flows. - Strong facilitation skills with both underwriting business leaders and engineering teams. Bonus Points for: - Experience working with P&C core platforms, including policy administration or underwriting workbench systems. - Exposure to AI-assisted underwriting, decision engines, or underwriting automation platforms. - Experience working with underwriting data providers or third-party risk intelligence platforms. - Background in commercial and specialty lines, such as: - Commercial Package (Property, Liability, Auto, Inland Marie and Excess) - Workers Compensation - Commercial Auto - Specialty lines (Aviation, Marine, etc…) - Experience participating in large insurance modernization or platform transformation programs. Why Join Majesco Majesco is helping insurers modernize underwriting, policy administration, and digital distribution through cloud platforms and AI-enabled capabilities. What Majesco Offers: Majesco is committed to equal pay and transparency. The annual base salary range for this position is $100,000 to $150,000. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the United States. It is uncommon for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on a variety of factors. Majesco considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, candidate's work location, education/training, key skills, internal peer equity, external market data, as well as market and business considerations when making compensation decisions. At Majesco, we offer a comprehensive employee benefits package with most coverage starting Day One. Our benefits package includes, but is not limited to: Medical, dental & vision insurance; employer-funded HSA coordinating with a high-deductible health plan; FSA, short-term/long-term disability; Life/AD&D insurance; 401(k), flexible time off, paid sick days and 11 paid holidays; paid parental/bonding leave; career anniversary leave and other voluntary benefits.

• Focus on ensuring that strategic vision and desired business outcomes of the program are in constant alignment to what is being delivered • Lead group workshops to identify strategic drivers and develop required use cases, functional requirements, and technical requirements • Documenting future state business processes and assisting in the development of policies and procedures • Facilitating the alignment of stakeholders to develop future state vision/value definitions • Provide expertise in the functional use of Shopify (Plus, B2B suite) and optionally BigCommerce, including app ecosystem, headless/composable setups, multi-store architecture and custom storefront flows. • Ensure quality and relevance of user requirements, functional specifications, technical specifications, data models, and process flow diagrams to control engagement scope, maintain high delivery quality and ultimately deliver project successfully • Provide expertise on the functional use of Commerce platforms and tools • Collaborate with project manager to ensure business objectives are aligned with the project plan • Provide consultation to client stakeholders on modern Shopify-native commerce architectures: product catalog modeling within Shopify metafields and headless structures, inventory sync, subscription & bundled products, multi-market configurations, B2B user roles, app integrations (ERP, PIM, OMS), conversion optimization, as well as optional BigCommerce-specific capabilities. • Act as a bridge between the client, technical and creative teams; facilitating internal, technical and client design reviews; and ensuring that delivered application remains true to the creative design • Leverage Shopify Analytics, GA4 and third-party data tools to identify growth opportunities (AOV, upsell funnel efficiency, checkout conversion across markets). If applicable, interpret BigCommerce analytics as a secondary data source.

• Assist in collecting business requirements from stakeholders. • Document functional and non-functional requirements. • Prepare instructions and process/tools descriptions. • Maintain structured and up-to-date documentation. • Support the creation of technical tasks for Data Analytics, Data Engineers, and Development teams. • Analyze existing business processes and identify improvement opportunities. • Map workflows (AS-IS / TO-BE). • Support automation initiatives. • Participate in cross-team process discussions. • Communicate clarifications between business users and technical teams. • Participate in meetings and prepare summaries. • Follow up on task progress and status updates.

Job Description The Business Analyst supports the identification, delivery, and sustainment of country-level automation, analytics, and AI solutions that enhance clinical trial operations. Working under the guidance of the Clinical Research Director (CRD) and in close collaboration with the AA & AI Lead and senior Business Analysts, the role assists with business case preparation, data analysis, dashboard/report building, workflow documentation, solution testing, training, and user support. The BA – AA & AI helps ensure solutions are compliant, adopted, and continuously improved and may be involved in supporting alignment and scalability for regional and global solutions. As needed, the BA – AA & AI may also support initiatives driven by Regional Operations teams, such as Global Site Agreements (GSA), Global Trial Optimization (GTO), Global Sites Budgets and Payments (GSBP) and Essential Document Management (EDM). Key Responsibilities: · Intake & analysis support o Assist in compiling business cases, gathering requirements, mapping processes, and documenting user stories and acceptance criteria. o Conduct data exploration and prepare baseline metrics to define problem statements and expected benefits. o Verify with relevant central repositories and teams if there are similar tools to avoid duplication; summarize reuse opportunities and recommendations for the Sr BA – AA & AI and AA & AI Lead. · Solution build & testing o Build and maintain country dashboards and basic automations under supervision using approved platforms. o Prepare test scripts, perform user acceptance testing (UAT) coordination, and document outcomes; support validation and release documentation. o Support configuration and minor enhancements; triage user feedback and escalate defects/issues as needed. · Reporting & metrics o Produce routine operational reports and Key Performance Indicators (KPI) dashboards; maintain data definitions and refresh cadence. o Track solution performance metrics (e.g., adoption, data quality, cycle time) and prepare updates for stakeholders. · Compliance & change support o Ensure adherence to ICH GCP, Company policies, and local regulations in documentation and solution usage. o Support change management activities (training materials, user guides, quick reference content) and deliver end-user training sessions. · Collaboration o Collaborate with country, regional and headquarters teams, such as, Sr BA, AA & AI Lead, and Global Clinical Data Integration (GCDI)/Information Technology (IT) partners; share learnings and templates with peers. Location Country-based (office or home-based, per local policy) Extent of Travel Up to 5-10% of working time Qualifications, Skills & Experience Required Education and Experience: - Bachelor’s degree in a life science discipline, business analytics, computing science, engineering, or related field, with 2 years of hands-on experience in data analysis, process improvement, or technology-enabled projects (including exposure to automation platforms, analytics tools, or AI frameworks), or - An associate degree or equivalent post‑secondary qualification in a life science discipline, business analytics, computing science, engineering, or related field, combined with a minimum of 4 years of relevant hands-on experience in data analysis, process improvement, or technology-enabled projects (including exposure to automation platforms, analytics tools, or AI frameworks) Preferred Experience: - Exposure to clinical research operations or adjacent functions. - Experience with Business Intelligence (BI) tools (e.g., Power BI/Tableau) and basic data wrangling (Excel/PowerQuery/DAX; introductory Structured Query Language (SQL)). - Familiarity with workflow documentation and testing/UAT practices. - Internships or project work in healthcare/life sciences/regulatory environments desirable. Required Knowledge, Skills and Abilities: - Business analysis skills: Ability to gather and document requirements, translate business needs into data or solution specifications, and support testing and validation activities. - Data literacy: ability to analyze datasets, build reports, and visualize metrics; attention to data quality. - Technical aptitude: hands-on with Excel and at least one BI tool; foundational understanding of automation platforms and AI-assisted tools, with willingness to learn approved platforms. - Organization & communication: clear written/verbal English; structured documentation; effective collaboration in a matrixed setting. - Compliance awareness: basic understanding of operating in regulated environments and adherence to procedures. - Learning mindset: proactive, curious, and coachable; embraces feedback and continuous improvement. Required Skills: Adaptability, Adaptability, Analytics Software, Automation Framework Design, Business Analysis, Business Data Analytics, Business Intelligence (BI), Clinical IT, Clinical Research, Clinical Site Monitoring, Clinical Study Management, Clinical Trial Compliance, Clinical Trials, Clinical Trials Logistics, Data Analysis, Data Wrangling, Drug Development Research, Good Clinical Data Management Practice (GCDMP), Interpersonal Relationships, New Technology Integration, Process Improvements, Project Management, Regulatory Compliance, Regulatory Training, Test Scripts {+ 1 more} Preferred Skills: Current Employees apply HERE Current Contingent Workers apply HERE Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: Regular Relocation: VISA Sponsorship: Travel Requirements: Flexible Work Arrangements: Not Applicable Shift: Valid Driving License: Hazardous Material(s): Job Posting End Date: 05/4/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.