PerchPeek

• Provide policy consultation for new and existing clients • Manage cross-functional projects to ensure timely and successful delivery • Lead client-facing consultative projects, acting as project owner • Own the end-to-end implementation process for new accounts (2–10 per month across varying sizes) • Act as the primary point of contact for onboarding clients • Guide clients through setup, configuration, integrations, and stakeholder training to drive thorough adoption • Assess and refine the current implementation process, documenting and iterating on enhancements • Define clear implementation milestones and success criteria, including tiering across different account types • Balance implementation workload with ongoing strategic projects to maintain momentum • Lead initiatives to improve ways of working across individual accounts and the broader Account Management team • Collaborate with internal stakeholders to ensure improvements are adopted across teams • Contribute product ideas and tool recommendations to support a scalable implementation function • Represent PerchPeek at internal and external events • Support RFP processes and participate in client presentations as needed

• Quarterback Deals – Be responsible for revenue expansion within a portfolio of clients; manage complex end-to-end processes of sourcing, driving, and signing expansions & renewals for PerchPeek; convert small scale POCs/use cases into enterprise-wide engagements through strategic and methodical deal management. • Craft Account Strategy – Create and maintain cohesive, well-researched and data-driven strategic account plans for your clients that maximize value for the client and PerchPeek; deliver powerful narratives that educate existing clients of PerchPeek’s value proposition and capabilities; effectively communicate with program managers and senior decision makers to identify opportunities to add more value to clients. • Drive Account Progress & Health – Conduct monthly and quarterly business reviews with key stakeholders, map decision-makers, and track and report on account progress; drive clear processes with urgency and focus when opportunities are identified. • Be a Team Player – Partner closely with Sales, Operations, and Product teams at PerchPeek, and with external partners’ cross-functional teams, to drive deals forward, manage escalations, and inform our roadmap. • Build the PerchPeek Network – Develop and grow relationships with others in the Mobility industry; be a PerchPeek ambassador and represent PerchPeek at events (online/offline, owned and externally organized). • Be Customer Obsessed – Advocate for client needs while balancing against the needs and constraints of our business, by aggregating and delivering key insights across the organization in a structured and proactive manner.

• Architect high-performance, scalable APIs that serve as the backbone of our platform. • Making high-stakes decisions on scalability, maintainability, data modeling, and performance. • Elevate the entire engineering team by setting high standards, conducting rigorous PR reviews. • Make smart trade-offs between 'perfect code' and speed to market, understanding that engineering is a lever for business growth. • Champion reliability and observability. You build it, you run it! • Ensure our systems are debuggable, resilient, and performant in production. • Ship complex, high-value features end-to-end. You are hands-on and lead from the front, unblocking the team on the hardest technical challenges.

• Support current markets with surges in business volume • Provide flexibility for Relocation Coach capacity • Improve coverage to support relocators across multiple markets and timezones • Deliver end-to-end Relocation Coach services to a diverse portfolio of relocators • Build trusted relationships with relocators • Delegate tasks when appropriate • Communicate with relocators via PerchPeek app and through calls • Handle difficult inquiries or situations • Provide expertise on all aspects of relocation • Support relocators in understanding company’s relocation policy • Recommend and coordinate additional relocation services • Ensure data accuracy for analysis and reporting • Monitor service delivery to meet quality requirements • Collaborate with other Relocation Coaches for problem-solving and knowledge sharing

About the role We are seeking a strong-judgement, fast-moving operator to lead meaningful transformation at the core of a scaling, global company. The primary goal of this role is to translate strategic vision into scalable execution. In close partnership with the CEO and COO, the Business Transformation Lead will drive continuous process improvement and take end-to-end ownership of complex, cross-functional initiatives from scoping through to delivery, to deliver tangible impact across the organisation. This is a hands-on, high-ownership role that requires both depth and range. You will be expected to step into ambiguous or under-defined problems and have the cognitive agility to build a clear understanding of what is happening and why, in order to design practical, scalable solutions. You will then drive those solutions through the organisation, working across teams to ensure they are delivered and adopted. Success in this role requires both strong critical thinking and execution discipline. You are comfortable diving into complex operational challenges, but equally focused on turning insight them into action and driving momentum. Role Responsibilities Whilst every role in a startup has a degree of flexibility over time, here is what we see as the role’s main responsibilities: - Cross-Functional Transformation Ownership - Own the end-to-end scoping and delivery of complex, cross-functional initiatives* and ensure they don’t stall or drift as complexity increases. This includes: - - Partnering closely with the Perchy Leadership Team, absorbing context quickly and translating key strategy bets and priorities into scoped initiatives, with clear plans and next steps. - Align efforts by connecting across commercial, product, engineering, service delivery and operational teams. - Strengthen initiative execution mechanics by surfacing ownership gaps, clarifying dependencies, aligning ambition with capacity and driving timelines. - Depending on the initiative, you may be owning key deliverables or driving them through the teams. *Examples of initiatives we’ve recently had include launching new service lines or products, evolving the operating model, identifying and resolving inefficiencies in core processes, and designing and deploying AI- and automation-driven solutions and large-scale systems and tooling implementations. - Process Design, Continuous Improvement & Adoption - Raising the bar on operational excellence to keep pace with company growth. This includes: - - Identifying gaps, bottlenecks, and structural weaknesses - and fixing them! - Map and redesign end-to-end workflows to improve efficiency and reduce reliance on manual or ad hoc processes. - Lead rollout of new processes, tools and operating models across teams, ensuring clarity and alignment. - Drive adoption through communication, training and enablement, and ensure changes are embedded, not just launched. - Automation & AI Enablement - Be a key driver on our ongoing journey to become AI & automation driven. This includes partnering with teams across the business** to: - - Identify opportunities for automation and AI across operational workflows. - Design fully agentic or human-in-the-loop processes. - Educate and enable teams for effective adoption. - Ensure automation and AI deliver measurable improvements in efficiency, quality, and scalability. **Whilst you could support across functions, we initially expect a significant proportion of time to be spent with Service Delivery teams that deliver the relocator experience. About You Individuals well suited to this role will demonstrate strengths in the following capabilities: - Structured Problem Solving - You bring clarity to ambiguity, breaking down complex problems into actionable steps and prioritising effectively. - Excellent & Fast Critical Judgement - You make high-quality decisions with incomplete information, balancing speed, quality and scalability. - Execution Ownership & Bias to Action - You take full ownership of outcomes and consistently translate plans into delivered results, managing scope and maintaining momentum in complex environments. - Systems Thinking & Continuous Improvement - You identify how processes and workflows can be improved end-to-end, and design scalable solutions that remove inefficiencies and structural bottlenecks. - Cross-Functional Influence - You align stakeholders across teams, navigate competing priorities and drive coordinated progress on shared goals. - Highly Organised & Operationally Disciplined – You maintain visibility across multiple initiatives, ensuring clear ownership, timelines and follow-through. - Lean into Change - You are energised by ambiguity and continuous change, and are motivated to improve how the business operates. - Commercial & Business Awareness – You understand trade-offs between efficiency, customer experience and business impact, and make decisions grounded in company performance. Whilst not necessary, people who will be awesome in this role likely have similar prior experience, including: - Worked closely with senior leadership, translating high-level direction into clear plans and actionable next steps. - Operated effectively and thrived in a high-growth or ambiguous environment - Introduced automation, tooling or AI into workflows - Identified recurring operational issues and fixed the root cause. - Owned and delivered a complex cross-functional initiative end-to-end. - Coordinated multiple teams to deliver shared outcomes, maintaining progress and alignment across different priorities and stakeholders. Candidates can come from a variety of backgrounds, but some relevant previous roles might include Strategy & Operations or Business Operations roles at scaling tech companies, or consulting roles with a strong focus on implementation and execution. Pay & Benefits Salary PerchPeek values transparency in our approach to global compensation. We aim to be holistic, fair, and always improving. We are data-led and regularly evaluate our salary ranges against other companies of a similar size and stage. Total compensation packages are based on a wide array of factors unique to each candidate, including but not limited to demonstrated skill set, years and depth of relevant experience, and location. In your first interview, we’ll have an open conversation about compensation. The PerchPerks - Company share options - be a business owner and have your very own little piece of PerchPeek. - Flexible Holiday and Leave - you’ll receive all statutory holiday plus wellbeing leave and flexible annual leave for you to rest, relax, or recharge as you see fit. - Work from Anywhere - PerchPeek is a fully distributed company that supports employees in working wherever they’d like to be within the parameters of your role’s requirements. We offer an allowance to ensure your working environment suits you. - Learning & Development Budget - so you can be proactive about learning something fun outside of your core role - Regular socials, an annual offsite, and a meetups budget - or time spent turning colleagues into friends (corny but we don’t care). Ready to be a Perchy? Firstly, no need for a full cover letter. Please just share your resume and responses to the application questions. We aim to respond to all applications within 2 weeks. If we seem well-matched, you’ll be invited for an initial screening with one of the PerchPeek team where we’ll align on timeline, compensation, and get to know each other a bit better. Then, we'll run a four-stage interview process with different members of our team: Stages 1 and 2 will be focused on experience, skills, and culture alignment. Stage 3 and 4 will include a “take-home” task and a final round interview. All interviews will take place via video call. We hope to hear from you! Our commitment to inclusive hiring Studies show that women and people of colour are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are an Equal Opportunity employer committed to a diverse and representative team. Whatever your gender, race, religion, age, sexual orientation, marital status or disability, we want to hear from you! We would strongly encourage you to apply, even if you don't believe you meet every one of the qualifications described.

About the role We’re looking for someone with a strong track record in client-facing roles and the ability to operate both strategically and operationally. The primary focus of this role is onboarding new clients end-to-end, driving adoption across global accounts, and continuously improving scalable implementation processes. The Client Success Manager will also act as a strategic partner across PerchPeek teams, leading cross-functional projects and client success initiatives. Role Responsibilities Whilst every role in a startup has a degree of flexibility over time, here is what we see as the role’s main responsibilities: - Account Implementation - - Own the end-to-end implementation process for new accounts (2–10 per month across varying sizes) - Act as the primary point of contact for onboarding clients - Guide clients through setup, configuration, integrations, and stakeholder training to drive thorough adoption - Assess and refine the current implementation process, documenting and iterating on enhancements - Client Success & Project Leadership - - Provide policy consultation for new and existing clients - Define clear implementation milestones and success criteria - Evaluate and tailor implementation support across different account tiers - Manage cross-functional projects to ensure timely and successful delivery - Balance implementation workload with ongoing strategic projects to maintain momentum - Process Improvement & Strategy - - Lead initiatives to improve ways of working across individual accounts and the broader Account Management team - Collaborate with internal stakeholders to ensure improvements are adopted across teams - Contribute product ideas and tool recommendations to support a scalable implementation function - Being a PerchPeek Ambassador - - Represent PerchPeek at internal and external events - Support RFP processes and participate in client presentations as needed About You The type of person we think will be awesome in this role will likely have a track record of the below skills and experience: - 4+ years of experience in client-facing roles (e.g. Customer Success, Implementation) - Proven project management skills with the ability to drive outcomes - Experience working with enterprise clients, with strong commercial awareness and the ability to identify expansion opportunities - Familiarity with GTM teams, either through direct experience or close collaboration While not necessary, we’re especially interested in candidates with the below: - International experience - Experience working in ambiguous, high-growth environments - Process design experience (e.g. implementation or operational workflows) - Background in consulting - Excellent communication skills - Strong commercial acumen Pay & Benefits Salary PerchPeek values transparency in our approach to global compensation. We aim to be holistic, fair, and always improving. We are data-led and regularly evaluate our salary ranges against other companies of a similar size and stage. Total compensation packages are based on a wide array of factors unique to each candidate, including but not limited to demonstrated skill set, years and depth of relevant experience, and location. In your first interview, we’ll have an open conversation about compensation. The PerchPerks - Company share options - be a business owner and have your very own little piece of PerchPeek. - Flexible Holiday and Leave - you’ll receive all statutory holiday plus wellbeing leave and flexible annual leave for you to rest, relax, or recharge as you see fit. - Work from Anywhere - PerchPeek is a fully distributed company that supports employees in working wherever they’d like to be within the parameters of your role’s requirements. We offer an allowance to ensure your working environment suits you. - Learning & Development Budget - so you can be proactive about learning something fun outside of your core role - Regular socials, an annual offsite, and a meetups budget - or time spent turning colleagues into friends (corny but we don’t care). Our commitment to inclusive hiring Studies show that women and people of colour are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are an Equal Opportunity employer committed to a diverse and representative team. Whatever your gender, race, religion, age, sexual orientation, marital status or disability, we want to hear from you! We would strongly encourage you to apply, even if you don't believe you meet every one of the qualifications described.

About the role Flexible Relocation Coaches work with PerchPeek to support current markets with surges in business volume, provide flexibility for Relocation Coach capacity, and improve coverage to support relocators across multiple markets and timezones. Flexible Coaches work within a network of third-party consultants and with PerchPeek’s Network Manager to deliver quality customer experience in line with customer requirements and PerchPeek’s SLAs for quality and productivity. You might be an awesome Relocation Coach if you’ve previously worked as a Customer Success Manager, Concierge, Personal Assistant, Support or Operations Specialist, or if you’ve worked in industries like travel, hospitality, SaaS startups, or HR. Previous experience in the Global Mobility / Relocation industry and knowledge of relocation management and/or destination services is helpful, but not essential, to being a successful Flex Relocation Coach. You’ll receive comprehensive materials to guide you and paid training on all of our internal systems. Scope of Work Flexible Relocation Coaches will be contracted to deliver end-to-end Relocation Coach services to a diverse portfolio of relocators by: - Building trusted relationships with relocators over the duration of their relocation journey as their main point of contact, delegating tasks when appropriate. - Communicating with relocators via a) the PerchPeek app and b) through consultative and supportive calls to understand the customer’s needs, explain relocation services, and provide expertise, guidance & support to relocators within your portfolio. - Handling difficult or complex relocator enquiries or situations, using critical judgement to ensure the best outcomes for your movers, including escalating these as appropriate. - Providing the “right expertise at the right time” on all aspects of the relocation journey and life in the destination country to equip relocators to integrate successfully to their new location. - Supporting relocators in understanding and abiding to their company’s relocation policy, including management of their relocation allowances. - Recommending and coordinating additional relocation services from providers, working within PerchPeek’s Supply Chain. Examples include immigration, tax or shipping providers. - Systems Cleanliness: utilizing Operations and Relocation Experience processes to the highest standards to help make sure that our teams and systems run smoothly. i.e. ensuring collected data is accurate and useful for data analysis, reporting, and insights. - Process implementation: supporting the rollout of process improvements by engaging with new processes and tools. - Appropriately delegating relevant tasks to third-party consultants, monitoring service delivery to ensure all tasks are completed to a high quality within PerchPeek’s delivery SLAs. - Identifying and managing escalations, delivery issues and inefficiencies appropriately to ensure your deliverables align with service delivery requirements, policies, and expectations. - Familiarizing yourself with PerchPeek’s products and providing guidance to relocators on how they can utilise the Relocator App and its tools and content. - Advocating for high-quality knowledge capturing and contributing to developing the PerchPeek content library. - Collaborating with other Relocation Coaches for creative problem-solving and knowledge sharing. Requirements - You must be based within UTC-8, UTC-7, UTC-6, or UTC-5 timezones (between Pacific Standard Time and Eastern Standard Time). - The role requires fluency in verbal and written English, as well as awareness or first-hand knowledge of major cities and lifestyle norms in the US. - Bonus if you have lived or relocated within the US! - Bonus if you speak one (or more!) of these languages: French, Italian, Spanish, German, Portuguese, Arabic. - No prior relocation experience is required, as we provide comprehensive materials to prepare you for success as a Relocation Coach! About You Whilst not necessary, we’re especially interested in candidates with the following skills or qualities: - You share our value of being Customer Obsessed: in this role, you have the customer’s needs at the heart of your thoughts and actions every day. - You are organized, efficient and prioritize your time so that you can balance being both proactive and reactive to the needs of your portfolio of customers and manage them across different timelines and stages of their relocations. - You are an eloquent and concise communicator and can tailor your written and verbal communications to the specific customer. You are comfortable managing expectations and diplomatically handling concerns or objections. - You are relentlessly focused on delivery. Things move quickly at PerchPeek, but even faster for our customers, so you should relish challenges and demonstrate a strong natural instinct to drive things to completion. - You keep an eye on the details! Every relocation has its nuances, and it’s important to understand, track and translate these into accurate recommendations. - You display comfort in ambiguous situations and are confident in working through unknowns and adapting to challenging customer needs or expectations. - You are resilient in a range of situations. From constant changes as a business and product development to specific customer failures, you are comfortable adapting, learning and applying it to the next customer. - You are highly autonomous and thrive in a 100% remote and independent working environment without losing personal motivation, initiative, or productivity.