• Administer and Support Salesforce • Configure and Enhance Salesforce Functionality • Enable Data-Driven Insights • Collaborate Across Teams • User Support and Training

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title Staff Scheduling Associate Location Cleveland Facility Remote Location Department Clinic Nursing-Nursing Institute Job Code B1682E Shift Evenings Schedule 3:30pm-12:00am Job Summary Job Details Join the Cleveland Clinic team where you will work alongside passionate caregivers and make a lasting, meaningful impact on patient care. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. As a member of the Centralized Staffing Operation team, you will conduct customer service and support caregivers on nursing units at Cleveland Clinic Hospitals. In this role, you will review and communicate staffing and scheduling adjustments encompassing nurse to patient ratios. Ultimately, your efforts help directly improve patient care and operations across the Cleveland Clinic Enterprise. A caregiver in this position works evenings| 3:30pm—12:00am. A caregiver who excels in this role will: - Work directly with management of assigned facilities/units to review and discuss consistent staffing levels that reflect the appropriate number of licensed and unlicensed staff to meet quality and safe patient staffing and operational needs. - Proactively generate and review 24-hour staffing projections. - Seek coverage via phone calls and/or texts for shifts and special circumstances. - Conduct Lack of Work process according to Standard Operating Procedure when necessary to maintain safe and productive staffing. - Utilize staffing and scheduling knowledge to identify and resolve complex staffing issues that directly affect patient care. - Utilize multiple computer systems to communicate with nursing leadership of all hospitals. - Work collaboratively with nurse leadership to review current and anticipated staffing needs. - Work collaboratively with nursing institute timekeeping to ensure proper coding of caregiver’s time. - Facilitate scheduling of PRN caregivers and agency caregivers to maintain operations for the assigned units. - Complete appropriate documentation utilizing Kronos for caregiver schedule changes. - Be a point of contact for unit call offs. - Accurately record, document and report call offs according to SOP. - Compile ad hoc and scheduled reports for Chief Nursing Offers, Nursing Directors and Nurse Managers. - Attend and successfully complete required training. Minimum qualifications for the ideal future caregiver include: - High School Diploma/GED and 2 years of customer service experience - OR Associate's Degree may substitute for up to 1 year of the stated experience - OR a Bachelor's Degree may substitute for up to 2 years of stated experience - Proficient in MS Office, Excel and database software Preferred qualifications for the ideal future caregiver include: - One year of staffing/scheduling experience Physical Requirements: - Requires manual dexterity for constant data entry and ability to sit for long periods of time. - Ability to use a telephone without TTY. Articulate speech. Personal Protective Equipment: - Follows standard precautions using personal protective equipment as required. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/ Please review the Equal Employment Opportunity poster. Cleveland Clinic is pleased to be an equal employment opportunity employer.

- Eloqua Platform Administration – Hands-on experience administering and maintaining Oracle Eloqua, including user management, system configuration, access controls, and platform health monitoring. - Technical Support & Troubleshooting – Ability to diagnose and resolve platform issues, respond to end-user support tickets, and ensure minimal disruption to marketing operations teams who depend on the platform. - Integrations & Data Management – Experience managing Eloqua integrations with CRM systems (e.g., Salesforce), ensuring reliable data sync, data hygiene, and accurate contact/list management across connected systems. - HTML/CSS & Template Maintenance – Working knowledge of HTML/CSS to support and maintain existing email and landing page templates without necessarily building from scratch. - Platform Governance & Documentation – Ability to establish and maintain admin best practices, naming conventions, asset organization, and up-to-date technical documentation for the platform. - Stakeholder Support & Training – Experience supporting marketing and business users, providing guidance, training, and enabling self-sufficiency within the platform. - Adaptability & Prioritization – Able to manage multiple support requests simultaneously, prioritize effectively, and operate reliably in a fast-paced IT environment. At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus. Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself. We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.

Overview of Walkers We are an international firm providing legal, corporate and fiduciary services to the global financial services community. Fluent in multiple jurisdictions and with offices across geographies and time zones, we combine deep expertise with a determination to give our clients the best. Walkers treat everyone as the intelligent grown-ups they are. We take a grown-up approach to getting the job done – trusting and empowering our people to deliver consistently, and enabling them to succeed. Diversity is our secret weapon – it’s the sheer breadth of Walkers people that makes us who we are – gathered from across the globe and fluent in languages, jurisdictions and cultures that help us to mirror our clients and keep our own thinking in tune with the world we operate in. WPS sets a “best in class” standard in the provision of corporate services to aircraft leasing and structured finance special purpose vehicles in Ireland. WPS is led by a team of highly skilled professionals drawn from the accounting, audit, company secretarial, compliance and legal fields. The team combines a depth of specialised experience with a focus on consistently delivering high quality results to clients at all times. The Role The AEOI Administrator will provide day-to-day administrative and operational support to the AEOI team in meeting client reporting obligations under FATCA and CRS. This role involves maintaining accurate client records, coordinating document collection and review, assisting with data entry and filing processes, and ensuring deadlines are met across multiple jurisdictions. The successful candidate will be detail-oriented, organised, and able to work effectively in a fast-paced environment while maintaining the highest standards of accuracy and confidentiality. This role is fully remote, and the successful candidate must be residing in Ireland. Key Responsibilities - Assist with onboarding new clients, including maintaining records of FATCA/CRS classifications, GIIN registrations, and entity information. - Collect, organise, and review self-certifications, W-forms, and supporting documentation. - Input and maintain accurate data in internal AEOI systems, dashboards, and trackers. - Monitor reporting deadlines across jurisdictions and support the team in ensuring timely filings. - Liaise with clients to obtain outstanding information and respond to routine queries. - Support in preparing and reviewing XML submissions for FATCA and CRS filings. - Assist with the reconciliation of filing acknowledgements and follow-up on rejections or discrepancies. - Maintain proper filing of correspondence, records, and supporting documents in line with internal policies. - Support senior staff in preparing management reports, trackers, and internal updates. - Provide general administrative support to the AEOI team as required. - Ensure timely billing in accordance with our internal procedures and actively manage accounts receivables. - Attendance at training sessions provided by Walkers to ensure continued development and maintenance of AEOI knowledge. Education & Experience - Minimum of 2 - 4 years’ experience in an administrative, compliance, or financial services role preferred. - A degree in Business is required - Knowledge of FATCA and CRS is advantageous but not essential (training will be provided) - Strong organisational skills and attention to detail. - Ability to manage multiple tasks and meet deadlines. - Good written and verbal communication skills. - Strong Microsoft Office skills, particularly Excel. - Team player with a proactive and professional attitude. - Accurate, timely and responsive client service Benefits We offer excellent progression opportunities along with a competitive remuneration package and benefits including: - Discretionary annual bonus scheme - 23 days annual leave - Health insurance cover - Pension scheme - Life Assurance - Income Protection - Taxsaver and Bike to Work schemes - Professional Membership Fees - Social Committee - Employee Assistance Programme - Wellness programme #LI-DJ1 #LI-Remote